Apparently, after my story came out, crowds of people started coming in the restaurant, people in from out of town, or from the suburbs, basically just non-regulars. And as the lines started to build up, his employees — who were mainly family members — got stressed out, and the stress would cause them to not be as friendly as they should be, or to shout out crazy long wait times for burgers in an attempt to maybe convince people to leave, and as this started happening, things fell by the wayside. Dishes weren’t cleared quickly, and these new people weren’t having the proper Stanich’s experience, and Steve would spend his entire day going around apologizing and trying to fix things. They might pay him lip service to his face, but they were never coming back so they had no problem going on Yelp or Facebook and denouncing the restaurant and saying that the burgers were bad. And then the health department came in and suggested they do some deep cleaning (he still got a 97 rating, he told me), and the combination of all of these factors led Stanich to close down the restaurant for what he genuinely thought would be two weeks.
This, I tell him, actually sounds like it was my fault. I put a target on their back by naming them number one, and that influx of people messed with the way they’d been running the business for decades, and all that could literally be blamed on me, if you were going to blame someone.
“No, no, successful people don’t blame others,” Stanich told me again, though this time he wasn’t looking at me.