More than a year after the national scandal broke that exposed widespread delays and attempts by officials to hide them, this clinic was still masking chronic wait times for veterans.
The report found that the Houston VA Center repeatedly recorded the times the clinic canceled an appointment as a patient cancellation.
The difference is important, because if the patient cancels, the wait time clock starts over. If the clinic cancels, the clock keeps ticking until the vet actually gets in to see a doctor.
According to the IG’s report, of the 373 appointments it examined between June 2014 and June 2015 that the clinic said were patient cancellations, 223 had in fact been canceled by the clinic.