"Flash mob" robberies roiling U.S. retailers, traumatizing workers

While large-scale “smash-and-grabs” have been on the rise this year, experts say they hit critical mass in late November, when stores were piled high with holiday inventory. On Black Friday alone, a crew of eight made off with $400 worth of sledgehammers, crowbars and hammers from a Home Depot in Lakewood, Calif.; a group ransacked a Bottega Veneta boutique in Los Angeles; and roughly 30 people swarmed a Best Buy near Minneapolis, grabbing electronics.

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Retail executives and security experts say the rise of such robberies — which have gone viral online and in some cases, spurred copycats — is the culmination of several factors, including a shortage of security guards, reluctance by police and prosecutors to pursue shoplifting offenses, and the growing use of social media as an organizational tool. They also coincide with a pullback from pandemic-era protocols that limited the number of people who could enter a store at one time.

The incidents have spooked workers, retailers say, as they can involve dozens of people swarming in with crowbars, guns and other weapons and breaking glass. Some have resulted in injuries: Two Nordstrom employees were assaulted and one was pepper-sprayed Nov. 20 after an estimated 80 people rushed the Walnut Creek store.

Best Buy chief executive Corie Barry says the high-profile events have made it more difficult to hire staff, particularly in shoplifting hot spots along the West Coast.

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