Twitter disputes these claims. “We do not proactively review DMs. Period,” a company spokesperson told BuzzFeed News. “A limited number of employees have access to such information, for legitimate work purposes, and we enforce strict access protocols for those employees.”
Twitter did not answer questions about the number of employees who have such access or the specifics of precautions it takes to protect sensitive user data.
A former senior Twitter employee echoed the company’s comment, observing that the claims in Monday’s Project Veritas video were “technically accurate to a degree, but exaggerated for effect by drunk idiots.” The former employee claimed that the group of engineers able to view such sensitive data is “pretty small” and that it is only permitted access “in response to a report (i.e. ‘so and such is harassing me via DM’).”