In a series of TikTok videos posted last week, Sanai Graden explained she had lost contact with Alonzo Douglas Hebron, the man she met in late January on the streets of downtown D.C. After she posted a video of her getting his medication and paying for his hotel room, the 21-year-old college student and Hebron were catapulted into viral fame. Graden raised more than $400,000 on GoFundMe for Hebron, and several local outlets covered their story.

The college student remained committed to helping Hebron even after his violent criminal record, including an assault on another homeless woman, became public. But since The Washington Post reported on their story in March, Graden said she has had difficultly staying in touch with Hebron. He became evasive, ran through gift cards Graden provided him for food and lost the cellphone she purchased for him, she said. ...

In a statement, GoFundMe confirmed that at the “request of the organizer, donors have been refunded” for Graden’s original fundraiser.