Second ObamaCare contractor facility doing nothing — and still hiring

posted at 10:41 am on May 20, 2014 by Ed Morrissey

Last week, whistleblowers in Missouri alerted local media that an ObamaCare facilitator with a $1.2 billion contract paid its employees to do almost nothing … literally. Serco’s paper-application facility in Missouri had so little business that employees had to sit at their desks and entertain themselves most of the day, and the goal set by Serco management had employees aiming at processing just one or two applications a month. Because employees are forbidden from bringing in their own computers or smart phones, they ended up playing Pictionary and socializing most of their day.

A second local TV station in Arkansas wondered if the local Serco office had the same problem. Not only did employees make the same allegations, the office is still hiring even more employees to do nothing:

Not to be outdone, the original station in Missouri, KMOV, followed up on their original story. The work hasn’t picked up, but now Serco is paying OT for doing nothing all day long:

Now that employee said Serco is offering employees an opportunity to work overtime this weekend.

When asked why, the employee was told to catch up.

On what? Sleep?

KMOV unlocks part of the mystery of this story. Serco’s contract with CMS requires a particular level of staffing regardless of the work coming into the facility. If Serco falls below that — presumably measured in man-hours on duty — they can lose their $1.2 billion contract. The OT may well be in play because Serco has trouble getting people to get stuck for eight hours at a stretch with nothing to do, a situation that sounds pleasant until it’s experienced first-hand. (I have had this experience at two different jobs for relatively brief periods, and can attest to the torturous boredom it generates.)

This demonstrates the folly of top-down government control of a market-based industry. No insurance carrier would waste money like this for more than a week or two before shedding jobs and rescaling the effort. Anyone who expected that government control would make this process more efficient should have their heads examined … or better yet, voted out of office.


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They could partner with the VA, set up all those workers to falsify documents and delay treatments for veterans until they finally die in agony or commit suicide.

It’s a win-win.

Bishop on May 20, 2014 at 10:45 AM

Sign me up! I need a job! *packs bag and heads to Arkansas*

BigGator5 on May 20, 2014 at 10:46 AM

It’d be nice to also vote them off of earth. Put em in a shuttle and send em to Mars.

preallocated on May 20, 2014 at 10:47 AM

They are hiring because elections will be here in November.

faraway on May 20, 2014 at 10:48 AM

Time for a tax revolt; something’s gotta give.

Midas on May 20, 2014 at 10:50 AM

If we eliminate all the makework jobs generated by Obamacare would the unemployment rate be higher than it was a year ago?

You betcha or just maybe?

No Truce With Kings on May 20, 2014 at 10:50 AM

Gummint ‘contracting’ at its best. I submit that this company hire nothing but newly gradjupated collegians. Their brains have already been sucked from their noggins and they have been indoctrinated into the ways of Obamanomics. Sitting around sucking their thumbs will just a continuance of their last 4-12 years.

vnvet on May 20, 2014 at 10:53 AM

Sounds like the UAW’s jobs bank program has gone national.

Flange on May 20, 2014 at 11:01 AM

I applied for a job but the requirements were just too stiff for me. They said I couldn’t watch porn and that I’d actually have to hit the refresh key every 10 minutes. Too much stress so I’m just going to apply for a grant to study the effect of man made global climate change on the sex life of the cane toad.

Oldnuke on May 20, 2014 at 11:01 AM


ObamaCare contractor facility doing nothing

Loot’n & Plunder’n GubRmint at it’s best.

roflmmfao

donabernathy on May 20, 2014 at 11:02 AM

This is how Communism used to work. We have the lack of freedom of speech and the fear of losing your job if you speak up. We have the lack of real democracy and the easy of unaccountable officials setting the popular will aside. And we have the phoney baloney jobs that only exist for bureaucratic and political reasons.

David Blue on May 20, 2014 at 11:03 AM

They have the money. They have to use it or they won’t get more next year.

crankyoldlady on May 20, 2014 at 11:06 AM

James O’Keefe is also sleeping on the job. :)

faraway on May 20, 2014 at 11:06 AM

Stress the system until it collapses.

Akzed on May 20, 2014 at 11:08 AM

But these Obamacare posts are about whistling past the graveyard, by next Novemeber Democrats will be openly running on the ACA. Mark my words.

libfreeordie on December 20, 2013 at 10:14 AM

When premiums decline y’all are going to be pissed!

libfreeordie on May 7, 2014 at 10:18 AM

Just give it a rest with the constant grievance politics.

libfreeordie on May 15, 2014 at 8:32 AM

Schadenfreude on May 20, 2014 at 11:08 AM

kids are generally off limits

nonpartisan on May 19, 2014 at 10:27 PM

Don’t pick on obama.

Schadenfreude on May 20, 2014 at 11:12 AM

No insurance carrier would waste STEAL money like this for more than a week or two before shedding jobs and rescaling the effort. Anyone who expected that government control would make this THEFT process more efficient should have their heads examined … or better yet, voted out of office THROWN IN JAIL

…fixed!

KOOLAID2 on May 20, 2014 at 11:14 AM

Nancy Pelosi was right – ObamaCare is a jobs bill!

/sarc

gwelf on May 20, 2014 at 11:15 AM

Where is this all headed???…

PatriotRider on May 20, 2014 at 11:17 AM

Yep, I know the place. It was touted as a “huge growth” thing in the area by the local politicians. “Look at all these jobs!”

When I went in for the interview, they tried to hire me on the spot but I couldn’t afford the pay cut. Had I known it was pay for nothing, maybe I’d have taken the job.

Dino V on May 20, 2014 at 11:22 AM

I am sure the job description also comes with strict targets for hiring minorities, gays, transgenders, women, illegals, jihadists, wickens etc.

Everything but white heterosexual Christian guys.

txdoc on May 20, 2014 at 11:23 AM

I am sure the job description also comes with strict targets for hiring minorities, gays, transgenders, women, illegals, jihadists, wickens, vegans, bicycle riders etc.

Everything but white heterosexual Christian guys.

txdoc on May 20, 2014 at 11:29 AM

Thats the nature of govt contracting. Gotta bill the govt charged hours in order to make money and you gotta hire people to charge hours. Best solutionis to sever the contract immediately.

Red Creek on May 20, 2014 at 11:30 AM

Jobs created by government activity are always a net drag on the larger economy. Government is like money launderers. Every dollar they touch, gets a bit smaller. Transaction fees are inherently decelerating.

Immolate on May 20, 2014 at 11:37 AM

If Serco falls below that — presumably measured in man-hours on duty — they can lose their $1.2 billion contract. The OT may well be in play because Serco has trouble getting people to get stuck for eight hours at a stretch with nothing to do, a situation that sounds pleasant until it’s experienced first-hand.

Don’t kid yourself, Ed. If Serco employees have no real work to do on Obamacare, they will be asked to stuff envelopes asking for campaign contributions for Democrat Senate candidates in neighboring states, like Arkansas and Iowa.

Your taxpayer dollars at work.

Steve Z on May 20, 2014 at 11:43 AM

Just more of that “income redistribution” King Barack likes to brag about.

Waste?

Not in King Barack’s dictionary.

GarandFan on May 20, 2014 at 11:49 AM

I’d actually have to hit the refresh key every 10 minutes.

Oldnuke on May 20, 2014 at 11:01 AM

Homer Simpson figured this out years ago.

Drinking Bird

Homer Simpson is smarter than the average government worker (and more motivated).

MichaelGabriel on May 20, 2014 at 11:53 AM

Kind of reminds me of my days in the Air Force at Wright-Patterson AFB many years ago. Every day near the end of the fiscal year we would order a bunch of supplies so next year’s supply budget wouldn’t be cut. One group purchased a printing press that never was uncrated … you have to order billions of paper clips to equal a printing press.

bw222 on May 20, 2014 at 12:25 PM

I wonder how much Serco management contributed to the campaigns of Barack Obama and other Democrats?

bw222 on May 20, 2014 at 12:27 PM

I wonder how much Serco management contributed to the campaigns of Barack Obama and other Democrats?

bw222 on May 20, 2014 at 12:27 PM

I suspect they are also members of a greedy-union like the SEIU that contributes millions to Democratics.

slickwillie2001 on May 20, 2014 at 12:50 PM

My best friend works at the Rogers office. I gave her some portable exercise equipment to keep her from going crazy. She’s since lost 14lbs. She says now she can always count on seeing various hand weights popping up all over the cube farm. People doing chair squats. Hilarious.

shibumiglass on May 20, 2014 at 12:55 PM

It’d be nice to also vote them off of earth. Put em in a shuttle and send em to Mars.

preallocated on May 20, 2014 at 10:47 AM

I would rather send them to the “Walk on the Sun,” but only at night when it is safe.

PrettyD_Vicious on May 20, 2014 at 1:02 PM

Schadenfreude on May 20, 2014 at 11:08 AM

Have you copied all of libfreeordie quotes onto a word document for easy access?

PrettyD_Vicious on May 20, 2014 at 1:05 PM

Serco: ‘the biggest company you’ve never heard of’

Akzed on May 20, 2014 at 8:44 PM

Obviously, Serco is busy on Obama’s signature foreign policy.

virgo on May 22, 2014 at 1:18 AM