Another one bites the dust: Nevada’s ObamaCare exchange director resigns

posted at 8:01 pm on February 20, 2014 by Erika Johnsen

Nevada’s independently designed online ObamaCare exchange hasn’t been quite the unmitigated disaster on the level of, say, Oregon’s zero-functionality website, but the Silver State has certainly had its own unique slew of technological glitches and processing problems. Just last week, the state drastically lowered their enrollment targets to less than half of their initial projections, moving the goalposts from 118,000 signups by March 31st to just 50,000. I’d guess that even that might be a little on the optimistic side, seeing as how only 24,000 had selected plans on the exchange as of early February, and of those, only about 16,000 have actually paid their premiums to ensure coverage.

Meeting lower enrollment targets for Nevada’s online health insurance exchange will still be challenging as the system continues to grapple with website and call center issues, a state official said Thursday.

“It has been a difficult month,” Jon Hager, executive director of the exchange, said in a report to the Silver State Health Insurance Exchange board. “We have had website problems, long wait times at the call center, frustrated partners, frustrated consumers and low enrollment.”

Hager outlined immediate goals that reflect issues that have plagued the system from the start: Fix the website and fix the call center.

But Hager won’t be there to oversee those attempted fixes, because he just joined the ex-directors of Minnesota, Maryland, Hawaii, and Oregon among the ranks of the resigned. Via the Las Vegas Review-Journal:

The executive director of the Silver State Health Insurance Exchange is resigning.

Jon Hager, who came under fire in a Feb. 13 exchange board meeting for cutting March 31 enrollment goals from 118,000 to 50,000, left the agency Thursday afternoon.

Board members told Hager in their meeting that it was time to put together a “disaster recovery plan” to help fix technical problems that have plagued the exchange’s Nevada Health Link website since it launched on Oct. 1.

As for that “disaster recovery plan,” the board is looking at firing Xerox, the contractor that designed the website, as well as straight-up scrapping the effort and joining the federal health exchange — which might be their best option. Their state exchange’s operations are being funded through federal grants this year, but that funding expires in 2015, and Gov. Sandoval has already said that he won’t use state general funds to keep it going. Oof.


Related Posts:

Breaking on Hot Air

Blowback

Note from Hot Air management: This section is for comments from Hot Air's community of registered readers. Please don't assume that Hot Air management agrees with or otherwise endorses any particular comment just because we let it stand. A reminder: Anyone who fails to comply with our terms of use may lose their posting privilege.

Trackbacks/Pings

Trackback URL

Comments

I wonder how much this one pocketed?

ConstantineXI on February 20, 2014 at 8:03 PM

Heh…
Popcorn, please

OmahaConservative on February 20, 2014 at 8:04 PM

Q: What do you call a day w/ 3 or more O-No-Care posts on Hot Gas?
A: A good day!

22044 on February 20, 2014 at 8:05 PM

Another one bites the dust

What? No Link? Played out on that one?

Bmore on February 20, 2014 at 8:09 PM

I’m pretty sure it’s racist to resign from implementing part of The Destroyer’s signature legislation …

ShainS on February 20, 2014 at 8:09 PM

Job Lock- solved!

trubble on February 20, 2014 at 8:09 PM

Well glad I didn’t have to sign up for that. Talked to a man today whose insurance wasn’t accepted by his doctor. He is being checked for melanoma and waiting for the tests to return.

CW20 on February 20, 2014 at 8:09 PM

Mission Accomplished!

Murphy9 on February 20, 2014 at 8:10 PM

I’m pretty sure it’s racist to resign from implementing part of The Destroyer’s signature legislation …

ShainS on February 20, 2014 at 8:09 PM

It’s RAAAAACIST!!!! to even THINK that Pharaoh Baracksees II has EVER made a single mistake ever.

ConstantineXI on February 20, 2014 at 8:11 PM

Of course, we all know what the solution to problems created by the government will be, at least to progs…

…more of the same; double-down, with your/my money.

xNavigator on February 20, 2014 at 8:13 PM

Rats fleeing sinking ships.

rbj on February 20, 2014 at 8:14 PM

And the hits just keep oooonnn comin’.

rogerb, could you bring some Constantine insight over here?

Lanceman on February 20, 2014 at 8:15 PM

…more success!

KOOLAID2 on February 20, 2014 at 8:15 PM

Gettin’ closer and closer to single payer…

OmahaConservative on February 20, 2014 at 8:15 PM

Ed –
You mean the websites aren’t working perfectly on day one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty twenty-one twenty-two twenty-three twenty-four twenty-five twenty-six twenty-seven twenty-eight twenty-nine thirty thirty-one thirty-two thirty-three thirty-four thirty-five thirty-six thirty-seven thirty-eight thirty-nine forty forty-one forty-two forty-three forty-four forty-five forty-six forty-seven forty-eight forty-nine fifty fifty-one fifty-two fifty-three fifty-four fifty-five fifty-six fifty-seven fifty-eight fifty-nine sixty sixty-one sixty-two sixty-three sixty-four sixty-five sixty-six sixty-seven sixty-eight sixty-nine seventy seventy-one seventy-two seventy-three seventy-four seventy-five seventy-six seventy-seven seventy-eight seventy-nine eighty eighty-one eighty-two eighty-three eighty-four eighty-five eighty-six eighty-seven eighty-eight eighty-nine ninety ninety-one ninety-two ninety-three ninety-four ninety-five ninety-six ninety-seven ninety-eight ninety-nine one hundred one hundred one one hundred two one hundred three one hundred four one hundred five one hundred six one hundred seven one hundred eight one hundred nine one hundred ten one hundred eleven one hundred twelve one hundred thirteen one hundred fourteen one hundred fifteen one hundred sixteen one hundred seventeen one hundred eighteen one hundred nineteen one hundred twenty one hundred twenty-one one hundred twenty-two one hundred twenty-three one hundred twenty-four one hundred twenty-five one hundred twenty-six one hundred twenty-seven one hundred twenty-eight one hundred twenty-nine one hundred thirty one hundred thirty-one one hundred thirty-two one hundred thirty-three one hundred thirty-four one hundred thirty-five one hundred thirty-six one hundred thirty-seven one hundred thirty-eight one hundred thirty-nine one hundred forty one hundred forty-one one hundred forty-two one hundred forty-three
verbaluce on October 1, 2013 at 10:18 AM

(H/T NotCoach)

Just you wait until all those websites get fixed! You’ll see! You’ll all see!

/I’m not sure there’s anyone left that actually believes this, but….

There Goes the Neighborhood on February 20, 2014 at 8:17 PM

I’d guess that even that might be a little on the optimistic side, seeing as how only 24,000 had selected plans on the exchange as of early February, and of those, only about 16,000 have actually paid their premiums to ensure coverage.

Where have all the cowboy (poets) gone?

Lost in Jersey on February 20, 2014 at 8:19 PM

So, do we know if Hager plans to spend more time with his family or publish a volume of poetry?

My understanding is that an ex-exchange directors’ anthology is already in the works.

de rigueur on February 20, 2014 at 8:21 PM

Remain calm! All is well!

- Constantine

Lanceman on February 20, 2014 at 8:21 PM

Heh. Haven’t seen verby this week.

22044 on February 20, 2014 at 8:24 PM

Constantine will arrive shortly with a link to KOS detailing that this guy once had a cup of Earl Grey and is actually a conservative.

Bishop on February 20, 2014 at 8:25 PM

“disaster recovery plan,”

KILL OBAMACARE.

Simple. Direct. Cost effective.

GarandFan on February 20, 2014 at 8:25 PM

Constantine will arrive shortly with a link to KOS detailing that this guy once had a cup of Earl Grey and is actually a conservative.

Bishop on February 20, 2014 at 8:25 PM

No, but I DID stay at a Holiday Inn Express once.

(and was outraged it cost $150 a night, because it was in the fracking boom part of West Virginia, near Wheeling).

ConstantineXI on February 20, 2014 at 8:33 PM

ConstantineXI on February 20, 2014 at 8:33 PM

YOU are not Constantine, dumdum.

Lanceman on February 20, 2014 at 8:33 PM

YOU are not Constantine, dumdum.

Lanceman on February 20, 2014 at 8:33 PM

Just realized the reference…

Ugh. A liberal troll taking the name of the FIRST Christian to rule the Roman Empire in vain?

BTW, want a great history lesson? Look up Constantine XI.

He was a very important figure in history.

ConstantineXI on February 20, 2014 at 8:36 PM

YOU are not Constantine, dumdum.

Lanceman on February 20, 2014 at 8:33 PM

ROFL!

You should explain, Lanceman

22044 on February 20, 2014 at 8:37 PM

Well glad I didn’t have to sign up for that. Talked to a man today whose insurance wasn’t accepted by his doctor. He is being checked for melanoma and waiting for the tests to return.

CW20 on February 20, 2014 at 8:09 PM

Still wondering what’s happening to those folks who *lost* their insurance and have been unable to sign up in States like Oregon. Way I understand it, there should be millions of people with no insurance who are physically unable to access and enroll on these sites.

Would be nice, in a heartbreaking way, to see some of these stories.

Lance Corvette on February 20, 2014 at 8:38 PM

He was a very important figure in history.

ConstantineXI on February 20, 2014 at 8:36 PM

Well this Constantine is a very important troll for propaganda.

Lanceman on February 20, 2014 at 8:40 PM

Would be nice, in a heartbreaking Schadenfreudic way, to see some of these stories, as just about anyone who comes up with a sob story almost certainly voted Dog-Eater/democrat because conservative voters saw it coming and know better than to complain.

Lance Corvette on February 20, 2014 at 8:38 PM

Lanceman on February 20, 2014 at 8:43 PM

Would be nice, in a heartbreaking way, to see some of these stories.

Lance Corvette on February 20, 2014 at 8:38 PM

My guess would be for most of them the story would go like this:

Typical Obamabot: “I lost my insurance and . Those stupid Republicans shouldn’t be allowed to block Obama from covering us all with magical no-cost-health-insurance-fairy-dust. We need more government intervention, now.”

They’ll just vote for, and request, more of the same.

xNavigator on February 20, 2014 at 8:44 PM

Well this Constantine is a very important troll for propaganda.

Lanceman on February 20, 2014 at 8:40 PM

At least it provides originality in it’s incoherent postings. Much better than that lefty talking-points-robot liberalfools.

Lost in Jersey on February 20, 2014 at 8:44 PM

At least it provides originality in it’s incoherent postings. Much better than that lefty talking-points-robot liberalfools.

Lost in Jersey on February 20, 2014 at 8:44 PM

She’s a troll who was banned under the name liberal4life. As dim an individual as you will find.

Lanceman on February 20, 2014 at 8:49 PM

Anything that is worth having is worth working for.

Yeah, libs never learn THAT lesson…

ConstantineXI on February 20, 2014 at 8:49 PM

I wonder how much this one pocketed?

ConstantineXI on February 20, 2014 at 8:03 PM

Yes, and did they work long enough to score a juicy state pension c/w healthcare benefits.

slickwillie2001 on February 20, 2014 at 8:50 PM

Yes, and did they work long enough to score a juicy state pension c/w healthcare benefits.

slickwillie2001 on February 20, 2014 at 8:50 PM

Politician should NEVER be a career one “retires from”. There should be NO SUCH THING as pensions for politicians OR judges. ON ANY LEVEL.

ConstantineXI on February 20, 2014 at 8:50 PM

Let’s not forget who made the decision to sign on to this boondoggle and spend, er, WASTE money on it. No less than a so called Republican Gov Sandoval and his GOP cronies. I wonder how much they pocketed in this scam.

We here in NV were recently saddled with more new taxes, re-extended yet again on so called ONE TIME tax passed a number of years ago, gay marriages, illegals getting driving licenses now, unions paid off whatever they want (and the reason we got new taxes), etc, etc, etc.

And self appointed local “conservatives” are still telling me that re-electing REID over Angle was the right decision.

Should have moved directly to Texas. Not even surprised with HusseinCare failure here in NV, saw it coming.

riddick on February 20, 2014 at 9:21 PM

Hmm, what is that? Three down, 54 states to go?

vnvet on February 20, 2014 at 9:37 PM

Senator Reid not available for comment.

Why in the he!! would they hire Xerox to build the site? It’s not as if they are a top notch web developer. Or are they?

And even when they move the goalposts to make the kick, they still will most likely miss! HAHAHAHAHAHA!

What maroons!

Patriot Vet on February 21, 2014 at 5:19 AM

What happened to all the “immigrants”?

ultracon on February 21, 2014 at 11:34 AM

THE SOLUTION: Kill Obamacare. Salt the earth from which it sprang.

Fire all the extra bureaucrats and make them find PRODUCTIVE employment in the PRIVATE sector.

landlines on February 21, 2014 at 12:40 PM

landlines on February 21, 2014 at 12:40 PM

Yes. Repeal and forget.

wutzupdak on February 21, 2014 at 2:20 PM