Errors made by Healthcare.gov can’t be fixed in Healthcare.gov

posted at 8:41 am on February 3, 2014 by Ed Morrissey

Consumers who attempted to enroll in health insurance through the ObamaCare web portal but had errors introduced into their applications cannot get them fixed, the Washington Post reports this morning. More than 22,000 people can’t get their enrollments properly completed, because HHS still hasn’t built that part of the system — and many of these won’t get insured for the near term because of it, or are paying too much for the coverage the system assigned to them:

“It is definitely frustrating and not fair,” said Addie Wilson, 27, who lives in Fairmont, W.Va., and earns $22,000 a year working with at-risk families. She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

When Wilson logged on to HealthCare.gov in late December, she needed coverage right away. Her old insurance was ending, and she was to have gallbladder surgery in January. But the Web site would not calculate the federal subsidy to which she knew she was entitled. Terrified to go without coverage, Wilson phoned a federal call center and took the advice she was given: Pay the full price now and appeal later.

Now she is stuck.

“I hope,” she said, “they really work on getting this fixed.”

The deadline for April 1 enrollment — the date by which all Americans must be covered — is rapidly approaching. Traditionally, it takes about six weeks to enroll, but the Obama administration has pushed insurers into a much narrower processing time. Even if it could wait as long as mid-March, we’re only five or six weeks away from that date. How close is this system from coming on line?

Er ….

But at the moment, “there is no indication that infrastructure . . . necessary for conducting informal reviews and fair hearings has even been created, let alone become operational,” attorneys at the National Health Law Program said in a late-December letter to leaders of the Centers for Medicare and Medicaid Services (CMS), the agency that oversees HealthCare.gov. The attorneys, who have been trying to exert leverage quietly behind the scenes, did not provide the letter to The Post but confirmed that they had sent it.

Don’t forget that we’re still waiting for the back-end payment systems to come on line, too. Earlier this month, HHS finally fired CGI Federal and hired a new contractor, Accenture. That means that Accenture has to come up to speed on all of the broken and missing parts of Healthcare.gov before they can proceed in fixing it. They’re getting $90 million to do so, but even all that money won’t speed the process up appreciably.

Wilson had to have surgery to remove a gangrenous gallbladder, and stayed in the hospital five days. She tried calling the appeals team, only to be told that the mistakes made by the system have no way of getting corrected within that system. “These little kinks should have been worked out prior to this thing being launched,” she told the Post’s Amy Goldstein.

Perhaps HHS should have skipped the whole launch until it had a whole system. We’ve seen a lot more than “little kinks” in ObamaCare.


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The first rule of Healthcare.gov is there is no Healthcare.gov.

Flange on February 3, 2014 at 8:43 AM

Hey, you changed the picture.

Dongemaharu on February 3, 2014 at 8:44 AM

Hopey’s HealthCare Space Odyssey Sumpins:
(snark)

2001 Space Odyessy Hal wont open the pod bay doors..original footage and audio
*****

http://www.youtube.com/watch?v=9W5Am-a_xWw

canopfor on February 3, 2014 at 8:49 AM

“I hope,” she said, “they really work on getting this fixed.”

LOL. Don’t hold your breath.

ThePrimordialOrderedPair on February 3, 2014 at 8:51 AM

Epic fail

You wanted it you got it and Kathleen still has a job

No whining

cmsinaz on February 3, 2014 at 8:51 AM

This is like selling a car that you know has no brakes.

Akzed on February 3, 2014 at 8:56 AM

Addie Wilson, 27, who lives in Fairmont, W.Va., and earns $22,000 a year working with at-risk families.

See? There’s her first mistake. She should stay home and collect a paycheck from the gov’mint. She would make more that way.

She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

That’s a feature not a bug.

Wilson phoned a federal call center and took the advice she was given: Pay the full price now and appeal later.

Now she is stuck.

:::SHOCKED:::

Accenture has to come up to speed on all of the broken and missing parts of Healthcare.gov before they can proceed in fixing it. They’re getting $90 million to do so, but even all that money won’t speed the process up appreciably.

That’s the bad news. The good news (for Accenture) is that they can screw up royally, get fired replaced, and collect a $90 million paycheck.

Right, Barry?

Mark Boabaca on February 3, 2014 at 9:00 AM

This is like selling a car that you know has no brakes.

Akzed on February 3, 2014 at 8:56 AM

But it has a brake pedal … which is all that matters :)

ThePrimordialOrderedPair on February 3, 2014 at 9:01 AM

Predictable:

Broadway Joe Namath Wears Fur Coat For Coin Toss

Clearly Miffed PETA Takes New York Jets Legend To Task On Social Media

http://newyork.cbslocal.com/2014/02/02/broadway-joe-namath-wears-fur-coat-for-coin-toss/

davidk on February 3, 2014 at 9:03 AM

The deadline for April 1 enrollment — the date by which all Americans must be covered — is rapidly approaching.

No worries! King Barack the Magnificent will wave his magic pen and the deadline will be extended. Again. And again. And again.

GarandFan on February 3, 2014 at 9:04 AM

Love that pic, dude staring at her yabbos.

Bishop on February 3, 2014 at 9:08 AM

Now wait just a second. You can’t go making a bunch of changes midstream. We have to let this system sort itself out. Would you stop a bleeding wound? would you put water on a house fire? Of course not!

trubble on February 3, 2014 at 9:10 AM

“I hope,” she said, “they really work on getting this fixed.”

This is the feds we’re talking about here, you might as well hope for your cat to figure out how to make coffee and deliver it to you with the morning paper.

Bishop on February 3, 2014 at 9:11 AM

I really think we should keep the focus on amnesty. We need the hispanic vote./s

Wigglesworth on February 3, 2014 at 9:11 AM

I wonder who Addie voted for.

rbj on February 3, 2014 at 9:12 AM

And what’s really sad is that all this won’t make a damned bit of difference in the end. Misguided and uninformed voters will turn a blind eye to all this crap and continue to vote in the fascists that brought this awful program into being.

clear quadruped

Elephant

MisterElephant on February 3, 2014 at 9:13 AM

And the hits just keep on comin’…

JohnGalt23 on February 3, 2014 at 9:13 AM

She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

You’re also paying $2 more a gallon for gas and 20% more for everything else that’s shipped via truck and 30% more for electricity than you should, but hey … hope and change

Lost in Jersey on February 3, 2014 at 9:19 AM

The Justice Dept and every state in the union would sue the crap out of a for-profit insurer that did this. To hell with Obamacare and the assholes who prop it up.

RobertE on February 3, 2014 at 9:21 AM

The thing is…

I got my cancellation notice 5 months before ObamaCare rolled out..

It ain’t the site folks…

Electrongod on February 3, 2014 at 9:23 AM

Errors made by Healthcare.gov can’t be fixed in Healthcare.gov

Clearly above the websites pay grade.

Gatsu on February 3, 2014 at 9:27 AM

you might as well hope for your cat to figure out how to make coffee and deliver it to you with the morning paper.

Bishop on February 3, 2014 at 9:11 AM

Well, my cat is pretty smart. We should really let him try to do it. Or we could at least put everything out on the kitchen counter.

Give him time. In between chasing other cats, I’m sure he’ll get the job done.

platypus on February 3, 2014 at 9:32 AM

This is the feds we’re talking about here,
you might as well hope for your cat to figure out how to make coffee and deliver it to you with the morning paper.

Bishop on February 3, 2014 at 9:11 AM

Well, my cat is pretty smart. We should really let him try to do it.

Give him time. In between chasing other cats, I’m sure he’ll get the job done.

platypus on February 3, 2014 at 9:32 AM

Heck, ever see the elephants that can paint self-portraits?

Give them a shot at it.

lynncgb on February 3, 2014 at 9:42 AM

Terrified to go without coverage, Wilson phoned a federal call center and took the advice she was given:
Pay the full price now and appeal later.

Some people probably couldn’t do that. The prices on *silver* level coverage can get up in the $1500 per month range, depending on age, state, county, etc.

That’s the “help” she got?

lynncgb on February 3, 2014 at 9:48 AM

They’re getting $90 million to do so, but even all that money won’t speed the process up appreciably.

$90 mil, that’s it? See there’s your problem right there.

antipc on February 3, 2014 at 9:51 AM

Love that pic, dude staring at her yabbos.

Bishop on February 3, 2014 at 9:08 AM

Hmmm, appears to me that he’d have to look twice to see anything.

Oldnuke on February 3, 2014 at 9:53 AM

This line from the WaPo article wasn’t included in the clip:

She needed a health plan because her employer, the organization Home Base, was cutting off the Blue Cross-Blue Shield coverage she and her co-workers had, reasoning that they could find better choices on the new marketplace.

All together now, “Thank you, President Obama!”

CJ on February 3, 2014 at 10:00 AM

All of the perpetrators of this disaster- Obama, Reid, Pelosi, their fellow Democrats in Congress and all of their staffs- are still in office, merrily luxuriating in all the benefits thereof, arrogantly confident of their invincibility.

justltl on February 3, 2014 at 10:03 AM

Perhaps HHS should have skipped the whole launch until it had a whole system. We’ve seen a lot more than “little kinks” in ObamaCare.

.
C H A O S

ExpressoBold on February 3, 2014 at 10:16 AM

Rest assured, systems are in place to make sure insurance companies don’t miss out on a single dollar due to any failings of healthcare.gov.

tbradshaw on February 3, 2014 at 10:26 AM

When asked about the roll out on the O’Reilly interview, Obama claimed that yes, there were some initial glitches, but everything is fine now…And he said this with a straight face…Obama straight face = lying his a$$ off.

chewydog on February 3, 2014 at 10:35 AM

And the insurance execs, who climbed into bed with Obama, et. al., hoping to reap the benefits of forced enrollment, suggest that their customers and the taxpayers eat cake.

justltl on February 3, 2014 at 10:39 AM

You like your errors?
Then you can keep your errors.
Those you don’t like, too!

Haiku Guy on February 3, 2014 at 10:54 AM

Errors made by Healthcare.gov can’t be fixed in Healthcare.gov

Like PSH’s death, not a big surprise. I’ve been trying to clear up a claim with Medicare for my mom that was mistakingly denied back in September. I’ve been bounced between Medicare and SS and back again. No one can change the inaccurate data. They can barely say that it is wrong. The government speak that the reps use is not only meant to be evasive, it is downright frightening.

Fallon on February 3, 2014 at 10:56 AM

I think it’s going to take incidents like this to bring the Trojan horse down on its knees. Hoping this thing collapses sooner rather than later. Why is it that Zero’s focus is now on income inequality rather than fixing this?

COgirl on February 3, 2014 at 10:57 AM

obama lied through his choomed teeth in the O’Reilly love fest.

Schadenfreude on February 3, 2014 at 11:11 AM

The deadline for April 1 enrollment — the date by which all Americans must be covered — is rapidly approaching.

When they miss this deadline, what do you think the chances are the Official White House Talking Point™ of the day will be,
“April Fools!”,
or words to that effect?

mrt721 on February 3, 2014 at 11:21 AM

At least for several weeks, those who signed up through MNSure and were deemed eligible for Medical Assistance (MedicAid) were sent managed care membership cards before year-end. They say “Valid January 2014″ None of them worked. There were many who had their MA numbers on file with us from previous coverage. On a whim, after 15 agonizing minutes of these numbers not working for one couple, I ran their old MA numbers. These give taxpayer dollars directly to providers, and are not insurance.

They worked.

The workaround, apparently unannounced, was MedicAid being activated and charging taxpayers directly while they try to make their Potemkin cards work. The pharmacy patients did not get that their “active” cards weren’t.

Nothing on the back end is working. Who knows if we are getting paid?

winoceros on February 3, 2014 at 11:23 AM

Terrified to go without coverage, Wilson phoned a federal call center and took the advice she was given: Pay the full price now and appeal later.

Typical Government answer. They ALways want to pay you on Tuesday, for a hamburger today.

If Healthcare.gov was an aircraft, they’d have built it without landing gear nor air refueling capacity: And would then blame the pilot and passengers for the crash.

orangemtl on February 3, 2014 at 11:39 AM

Ed –
You mean the websites aren’t working perfectly on day one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty twenty-one twenty-two twenty-three twenty-four twenty-five twenty-six twenty-seven twenty-eight twenty-nine thirty thirty-one thirty-two thirty-three thirty-four thirty-five thirty-six thirty-seven thirty-eight thirty-nine forty forty-one forty-two forty-three forty-four forty-five forty-six forty-seven forty-eight forty-nine fifty fifty-one fifty-two fifty-three fifty-four fifty-five fifty-six fifty-seven fifty-eight fifty-nine sixty sixty-one sixty-two sixty-three sixty-four sixty-five sixty-six sixty-seven sixty-eight sixty-nine seventy seventy-one seventy-two seventy-three seventy-four seventy-five seventy-six seventy-seven seventy-eight seventy-nine eighty eighty-one eighty-two eighty-three eighty-four eighty-five eighty-six eighty-seven eighty-eight eighty-nine ninety ninety-one ninety-two ninety-three ninety-four ninety-five ninety-six ninety-seven ninety-eight ninety-nine one hundred one hundred one one hundred two one hundred three one hundred four one hundred five one hundred six one hundred seven one hundred eight one hundred nine one hundred ten one hundred eleven one hundred twelve one hundred thirteen one hundred fourteen one hundred fifteen one hundred sixteen one hundred seventeen one hundred eighteen one hundred nineteen one hundred twenty one hundred twenty-one one hundred twenty-two one hundred twenty-three one hundred twenty-four one hundred twenty-five one hundred twenty-six
verbaluce on October 1, 2013 at 10:18 AM

(H/T NotCoach)

It’s been obvious for a long time that they were going to put all their efforts into fixing the visible front end, and worry about the back end later.

So I wouldn’t expect this to get fixed for a year or more. If then.

There Goes the Neighborhood on February 3, 2014 at 1:00 PM

It’s been obvious for a long time that they were going to put all their efforts into fixing the visible front end, and worry about the back end later.

So I wouldn’t expect this to get fixed for a year or more. If then.

There Goes the Neighborhood on February 3, 2014 at 1:00 PM

Forgot about the new company being handed the entire code base. Better say at least 1 year and a half, maybe two.

There Goes the Neighborhood on February 3, 2014 at 1:08 PM

Ms. Wilson as sorry as I am to read about your problem, as far as the politics goes, I don’t think you count.

It was a controversial program to begin with which meant that external events, such as elections, influenced how the program was or was not displayed to the public. Since it was likely assumed it would never be repealed, the most important factor was to not let it give the political opposition ammunition to perhaps get enough votes to force a repeal.

So things that any business would take seriously — website does not work, back-end systems nonexistent, coordination between necessary components not good, security problematic, etc. — became secondary to keeping those problems quiet and reassuring everyone that it was all on track up until it actually launched and all the problems start to manifest themselves. The point where the rubber meets the road.

Now three plus years after passage, with the crisis and chaos now obvious to all and undeniable, they are trying to fix what should have been incrementally tested over the prior three years.

The system overall, not just PPACA, is in flux. New realities, not assumptions, have to play out. The ground is shifting under everyone’s feet. Until this all works itself out through the system, things will remain unsettled and uncertain.

Russ808 on February 3, 2014 at 1:27 PM