WSJ: About those Healthcare.gov fixes …

posted at 2:01 pm on December 14, 2013 by Ed Morrissey

The Obama administration insisted that they would have a working web portal for ObamaCare by October 1st, but they couldn’t even get people within a dozen clicks of determining their eligibility. Kathleen Sebelius tried pretending that all was well more than once in live events, only to have the website crash in her presence.  After that, the White House appointed Jeff Zients as an interim grand poobah for all things related to HealthCare.gov, and promised a “fully functional” web portal by December 1. That promise, however, got whittled down to delivering a “significantly different user experience” by Sebelius as the deadline approached.

Did Sebelius manage to deliver even that much? Not really, the Wall Street Journal reports this morning, and it’s going to get a lot worse when people who think they have coverage try using it in January:

Insurers and federal officials sifting through insurance applications under the health-care law have identified a raft of errors, including missing customers and inaccurate eligibility determinations that mean people may be enrolled in the wrong coverage. …

In some cases described by a state official with knowledge of the matter, legal immigrants who aren’t yet eligible for Medicaid in Illinois—it takes five years of residence to join the state-run programs for low-income people—were nevertheless told they would be enrolled.

The risk that consumers could remain in limbo as the health law’s coverage expansion begins in January has been a continual political threat to the Obama administration, which has addressed flaws—ranging from a malfunctioning website to the cancellation of health policies that don’t meet the law’s requirements—with a patchwork of last-minute fixes.

The White House wants insurers to establish a grace period after January 1 for payments of premiums. Insurers aren’t too keen on the idea, and point out that premium payments aren’t really the big issue anyway:

But insurance-industry executives warn that some of these data problems will only emerge once customers begin seeking care in January at physicians’ offices, pharmacies and hospitals. The result could be bureaucratic chaos as doctors and patients storm insurers’ phone banks and federal officials work to clean up the inaccuracies.

There will be “eligibles lost in the ether,” said Mark Bertolini, chief executive of Aetna Inc.,in an interview. In some cases, children who are meant to be enrolled in their parents plans aren’t listed there, he said.

The Healthcare.gov web portal apparently chokes on family coverage, despite that being a decades-long industry practice.  A “glitch” in the system somehow splits them off from their parents’ households and treats them like adults with no income, pushing them into Medicaid.

The news is just as bad if you were an early adopter. You may not know it until you try to use your benefits, but you have to delete your account and start over if you enrolled before December 1:

Administration officials urged customers to contact the companies they believe will cover them to verify their enrollment, or call state Medicaid agencies to confirm that they are in fact eligible for those programs. People who believe they have received inaccurate eligibility determinations can appeal the decisions, HHS officials have said.

To correct inaccuracies, some people may have to delete accounts and start over now that some glitches have been repaired, people familiar with the matter said.

Sebelius promised us “a significantly different user experience.” Sounds like deja vu all over again instead.

Breaking on Hot Air

Blowback

Note from Hot Air management: This section is for comments from Hot Air's community of registered readers. Please don't assume that Hot Air management agrees with or otherwise endorses any particular comment just because we let it stand. A reminder: Anyone who fails to comply with our terms of use may lose their posting privilege.

Trackbacks/Pings

Trackback URL

Comments

For all the obama-morons

Schadenfreude on December 14, 2013 at 2:07 PM

…..White House wants insurers to establish a grace period after January 1 for payments…..

Always easier when you are talking about someone else’s money.

CWchangedhisNicagain on December 14, 2013 at 2:08 PM

This would be funny if it weren’t so painful….

Ace ODale on December 14, 2013 at 2:09 PM

CWchangedhisNicagain on December 14, 2013 at 2:08 PM

Right, and next thing you know the WH will extend that grace period indefinitely. Single Payer by Executive Order….

Ace ODale on December 14, 2013 at 2:11 PM

Sebelius promised us “a significantly different user experience.” Sounds like deja vu all over again instead.

True, all that…

This clusterfark won’t fall apart due to a stupid portal, or not even due to all the inanities in DC.

It will fall apart in the ERs, the hospitals, the ins. kerfuffles and with the dead and their families on TV.

2014, beg. with Jan. will be epic.

Nov. 2014 will also be epic. obama and Boner will be shocked.

Boner is Pelosi’s bit*c, with or without the hammer.

Schadenfreude on December 14, 2013 at 2:11 PM

Got my cancellation notice last week … and this on a policy that was issued in October, supposedly Obamacare ready.

The inherent chaos of Marxism is beginning to come to the surface, as it always does. Will humanity every learn?

MaxMBJ on December 14, 2013 at 2:11 PM

May all the ins. and med. device companies and the doctors who stood with obama be destroyed. Then they can also go to Hell.

Schadenfreude on December 14, 2013 at 2:12 PM

Just promise the WSJ plenty of cheap illegals labor via amnesty and they’ll play nice…

viking01 on December 14, 2013 at 2:14 PM

Just promise the WSJ plenty of cheap illegals labor via amnesty and they’ll play nice…

viking01 on December 14, 2013 at 2:14 PM

Schadenfreude on December 14, 2013 at 2:16 PM

The Affordable Carrot

http://www.youtube.com/watch?v=kXRm0yVyn7k

J_Crater on December 14, 2013 at 2:19 PM

Speaking of turncoat Weasel Boehner…. is there much chance of Ohio recalling the bastard coated bastard with bastard filling?

viking01 on December 14, 2013 at 2:25 PM

obama’care’ has lost the uninsured.

Schadenfreude on December 14, 2013 at 2:25 PM

Hello Captain, nice to see ya.

22044 on December 14, 2013 at 2:26 PM

Hey. It is fixed. I heard Diane Sawyer say so.
Check with Politifact. You’ll see.

pat on December 14, 2013 at 2:26 PM

Global pontificator with shrinking flock

Schadenfreude on December 14, 2013 at 2:26 PM

Christian Healthcare Ministries. Much better alternative.

Vera on December 14, 2013 at 2:28 PM

Embrace the suck…..

crosshugger on December 14, 2013 at 2:29 PM

Perfect pictuire, Ed.

BoxHead1 on December 14, 2013 at 2:30 PM

Embrace the suck…

crosshugger on December 14, 2013 at 2:32 PM

Even if an insurer will pay a doctor who’s not in the network-they are going to end up paying them the “lower rates” that the doctor said he would not take-the reason that the doctor was not in the network in the first place.

What a mess.

gerrym51 on December 14, 2013 at 2:33 PM

And the current leadership of the opposition is
doing ……. Oh never mind I forgot there is no
leadership . NONE

Lucano on December 14, 2013 at 2:35 PM

If only the website and application process were the worst of it.

Adjoran on December 14, 2013 at 2:36 PM

For a holiday treat in the absurd try for a minute to imagine the msms and the Demorat’s reaction to all of this had GWB tried to do this!!!! OMG! It would have been the I word daily and nightly. “Impeach the SOB”! “He is so stupid that he couldn’t even design a simple website”. “He is so dumb that he did not even bother to check in with his team that was working on HIS program to see how they were coming along’. “This is what you get when the SCOTUS picks our president”.
There would not be one single other issue that would cross the msm desks or front pages. This would have to be resolved by fiat and a hanging before they could move on.

inspectorudy on December 14, 2013 at 2:39 PM

Perfect pictuire, Ed.

BoxHead1 on December 14, 2013 at 2:30 PM

President Lumbergh

22044 on December 14, 2013 at 2:39 PM

Another Schadenerectious story..

hillsoftx on December 14, 2013 at 2:40 PM

When Obama and his lackeys say fix they don’t mean fix like as in someone fixed your car. They mean as in : The fix is in. America guard your wallets because they’re coming for more.

CWchangedhisNicagain on December 14, 2013 at 2:43 PM

In some cases described by a state official with knowledge of the matter, legal immigrants who aren’t yet eligible for Medicaid in Illinois—it takes five years of residence to join the state-run programs for low-income people—were nevertheless told they would be enrolled

…so how many “illegals” do you think… are already enrolled?

KOOLAID2 on December 14, 2013 at 2:45 PM

Well done, Ed. :)

kim roy on December 14, 2013 at 2:45 PM

…so how many “illegals” do you think… are already enrolled?

KOOLAID2 on December 14, 2013 at 2:45 PM

I thought they were in charge of the O’Commiecare web site……

viking01 on December 14, 2013 at 2:46 PM

Even if an insurer will pay a doctor who’s not in the network-they are going to end up paying them the “lower rates” that the doctor said he would not take-the reason that the doctor was not in the network in the first place.

What a mess.

gerrym51 on December 14, 2013 at 2:33 PM

I’m waiting for Sebelius to violate the Thirteenth Amendment and order doctors to treat patients with Obamacare coverage.

Hospitals have to take anyone who walks into the ER because the hospitals get federal funding.

Doctors can choose what insurance coverage they accept. I recall sitting in a doctor’s office several years ago while te receptionist took info over the phone from a new patient. When she apparently hear the carrier, she said, “The doctor doesn’t take HMO.” End of conversation.

Wethal on December 14, 2013 at 2:47 PM

I like the pre-existing coverage for pre-existing conditions part. Why would I ever have to start paying?

flicker on December 14, 2013 at 2:49 PM

…..White House wants insurers to establish a grace period after January 1 for payments…..

his highness, lord obama dispensing grace, eh?

yesiamapirate on December 14, 2013 at 2:52 PM

At first there were about 4% uninsured in this county. Not a big enough number. So Obama set out to create 20-40% uninsured to show how concerned he was. Now all is well and ACA is justified.

jpcpt03 on December 14, 2013 at 2:54 PM

Come 1 January it will NOT be the insured that will find out that they are not covered. It will 60-90 days later when the Doctors find out that the will not be paid and have been working for free.

jpcpt03 on December 14, 2013 at 2:57 PM

Where are all the trolls at? By now they should have received the latest talking points from the DNC.

Johnnyreb on December 14, 2013 at 2:57 PM

Where are all the trolls at? By now they should have received the latest talking points from the DNC.

Johnnyreb on December 14, 2013 at 2:57 PM

Didn’t you hear the strange but true fact. Liberals go into hibernation on October 1.

CWchangedhisNicagain on December 14, 2013 at 3:04 PM

What every Jeweler dreams of … The Affordable Karat

J_Crater on December 14, 2013 at 3:21 PM

Perfect pictuire, Ed.

BoxHead1 on December 14, 2013 at 2:30 PM

.
President Lumbergh

22044 on December 14, 2013 at 2:39 PM

.
WE should “play Lumbergh”, and demand the White House turn in those TPS reports.
.
Oh … and welcome back Ed !

listens2glenn on December 14, 2013 at 3:23 PM

Folks, this is not by accident. It is the expedited route to single payer. What you will hear shortly is that it’s such a mess that the only solution is to declare everyone covered for everything. And, anyone who opposes making sure people can get “affordable quality health care” is a Big Meany Republican.

My suspicion is that one the Obamanauts realized that their promise of a functioning system was not going to be met, they decided to make lemonade from the lemons. Hence, get everything totally bolluxed up, and then do what Dems do whenever their govt-based schemes screw things up: demand more govt.

Single payer in early 2014. You heard it here.

FiveG on December 14, 2013 at 3:23 PM

ObamaCare, the gift that will keep on giving. One cluster fark after another.

This from ‘the best and brightest administration, evah!’

Maybe King Barack the Magnificent can postpone his Christmas vacation and help handle calls at the local insurance company.

GarandFan on December 14, 2013 at 3:24 PM

Nobody can “be deprived of life, liberty or property, without due process of law; nor shall private property be taken for public use, without just compensation.”

I wonder if our Professor/President/Community Organizer knows where that is from.

CWchangedhisNicagain on December 14, 2013 at 3:27 PM

I think a lot of doctors and health insurance executives will be running for congress in 2014.

redguy on December 14, 2013 at 3:33 PM

…the bastard coated bastard with bastard filling…

viking01 on December 14, 2013 at 2:25 PM

…and basted with bastard sauce.

86 on December 14, 2013 at 3:36 PM

“Failure is success!”

albill on December 14, 2013 at 3:40 PM

The news is just as bad if you were an early adopter. You may not know it until you try to use your benefits, but you have to delete your account and start over if you enrolled before December 1:

wow, seriously? that’s just sad. some of the few people who DID enroll aren’t even enrolled.

Sachiko on December 14, 2013 at 3:47 PM

Well, don’t worry about the money to pay for this total catastrophe, the genius Ryan and Boehner will lead a very bipartisan effort to cover the extra expenses.

mobydutch on December 14, 2013 at 3:48 PM

Total enrollment as of Nov 30? Zero.

BobMbx on December 14, 2013 at 4:21 PM

All we need, at this point, are pool reporters to give us the Daily Policy Pronouncements (DPP) as spoken by Jay Carney.
Perhaps a DPP-Channel on cable so that we can get the day’s tasks straight from the horse’s “mouth” – that way the poor overworked minions of the press could just set their DVR and spare Jay having to acknowledge their presence.
Orwell will be so proud.

Another Drew on December 14, 2013 at 4:23 PM

…it’s going to get a lot worse when people who think they have coverage try using it in January

Got that sick feeling in your stomach about your health insurance?
Thanks again, Ms. Sub-bilious.

dont taze me bro on December 14, 2013 at 4:25 PM

This is the Titanic with no life boats at all. Unfortunately. when the final crash comes in a few months the private insurance market will have been completely destroyed and no one has a credible plan on how to recover. I know the Dems dream of single payer coming to the rescue but such a plan would take years to implement and the final result would be worse than those systems existing in countries with much smaller populations.

Annar on December 14, 2013 at 4:39 PM

Right, and next thing you know the WH will extend that grace period indefinitely. Single Payer by Executive Order….

Ace ODale on December 14, 2013 at 2:11 PM

Single payer in early 2014. You heard it here.

FiveG on December 14, 2013 at 3:23 PM

Beat you to it. I’ve been saying this for days…

Ace ODale on December 14, 2013 at 4:47 PM

So when does Obama go to prison over all the mayhem and harm that he has caused?

justltl on December 14, 2013 at 4:53 PM

So when does Obama go to prison over all the mayhem and harm that he has caused?

justltl on December 14, 2013 at 4:53 PM

Dressed in a crisp dayglo orange jumpsuit. Yeah, that’s the ticket.

dogsoldier on December 14, 2013 at 5:18 PM

The sickest thing of all in regard to Obamacare is that the WOMEN of this nation sold out their entire families as well as their childrens’ futures so they can worship at the alter of their PC god.
You can feel the real God’s favor being lifted from this country, which is what we deserve.

AmeriCuda on December 14, 2013 at 5:29 PM

Those without insurance before Obamacare now say they are worse off with the start of Obamacare.

Obama has lost the uninsured.

You don’t need to ‘replace’ Obamacare.

Give no ammo to the enemy.

Let them tell people why what they have put in place is so much better than what was in place before Obamacare.

Remember, the uninsured THEN say we are worse of NOW.

ajacksonian on December 14, 2013 at 5:51 PM

A “glitch” in the system somehow splits them off from their parents’ households and treats them like adults with no income, pushing them into Medicaid.

Yoiks, Obamacare just keeps on giving.

talkingpoints on December 14, 2013 at 6:15 PM

Merry Christmas!

Defenestratus on December 14, 2013 at 6:27 PM

Perfect pictuire, Ed.

BoxHead1 on December 14, 2013 at 2:30 PM

.

President Lumbergh

22044 on December 14, 2013 at 2:39 PM

.

WE should “play Lumbergh”, and demand the White House turn in those TPS reports.
.
Oh … and welcome back Ed !

listens2glenn on December 14, 2013 at 3:23 PM

You did get the memo, didn’t you?

viking01 on December 14, 2013 at 6:33 PM

In some cases described by a state official with knowledge of the matter, legal immigrants who aren’t yet eligible for Medicaid in Illinois—it takes five years of residence to join the state-run programs for low-income people—were nevertheless told they would be enrolled.

Why is sounds like ACORN all over again. What a coincidence!

parke on December 14, 2013 at 6:40 PM

MeanWhile, ……

Reuters Politics ‏@ReutersPolitics 48m

15,000 Obamacare signups didn’t transmit, improvement seen -U.S http://reut.rs/JlaVQq
=====================

15,000 Obamacare signups didn’t transmit, improvement seen -U.S

By Mark Felsenthal
WASHINGTON Sat Dec 14, 2013 5:49pm EST
**************************************

http://www.reuters.com/article/2013/12/14/us-usa-healthcare-enrollments-idUSBRE9BD0FS20131214?feedType=RSS&feedName=politicsNews&utm_source=dlvr.it&utm_medium=twitter&dlvrit=574655

canopfor on December 14, 2013 at 7:05 PM

The administration is basically telling the insurance companies to cover everyone who shows up for treatment.

Who’s stuck with the bill, the doctor or the insurance company, if on January 1 every illegal alien in the country goes to the doctor of their choice and claims they enrolled in xyz company’s policy?

Nomas on December 14, 2013 at 7:08 PM

The “translator” fiasco at the Mandela memorial service, the lack of security at same, the laughable, total, and complete incompetence of the Obamacare rollout, the Syria foreign policy catastrophe, the joke of the deal with Iran.

All these things (and more) keep making think of the phrase “Brawndo has electrolytes!” more and more every day.

Any bets on when Obama is going to come to a speech dressed in an American flag Elvis costume firing an M-4?

It’s starting to get scary.

NavyMustang on December 14, 2013 at 7:17 PM

I think that he’s teetering on the brink of an attempt at being a genuine dictator.
Narcissists don’t like being rejected.
And if he starts feeling threatened by a Republican takeover in 2014, he just might go full Mussolini on us.
Look for him to decree some special executive powers to deal with the looming healthcare crisis that he created.

justltl on December 14, 2013 at 9:15 PM

He’ll have some time to kill between the Super Bowl and March Madness, so that will probably be the time.

justltl on December 14, 2013 at 9:18 PM

I’m sure all the problems are fixed now – Obama is leaving on a 17-day vacation to Hawaii. He wouldn’t just leave town for a holiday if it weren’t fixed, would he?

~~~~~~~~~

The website and info-to-insurers problems are small potatoes. As small businesses and professional practices begin to find out they cannot keep their coverage either, and larger employers do the math and figure it will be cheaper to pay the fines and end coverage for their employees, it will really hit the fan in the 4th Quarter of the year.

Obama thought he was slick in delaying the mandate date until after the midterms, but notifications for insurance coverage always go out at least 30 days before they take effect, so everyone will know what is happening anyway.

Obama is even incompetent at hiding his failures from view now.

Adjoran on December 15, 2013 at 12:57 AM

You may not know it until you try to use your benefits, but you have to delete your account and start over if you enrolled before December 1

So basically they are telling us that the number of VALID, paid-for Obamacare plan enrollments in the first 61 days of the Obamacare launch was…

ZERO

ITguy on December 15, 2013 at 12:58 AM

I don’t know if anyone else sees where this trainwreck of a rollout will end but I’m betting that it is a Trojan horse for a slick, well-thought out single-payer system that is in fact where all the money and time have been spent by this administration. Collapse the whole healthcare system with Obamacare and then put forward a single-payer system that looks wonderful in comparison….(think “at least your kids/grandma/breast cancer will be covered”)but the Republican leadership is acting in their usual doltish manner, content thinking that Obamacare will implode in their favor (and all they have to do is sit on their hands and let it) instead of introducing a better alternative and doing it damn quick…….I can see the smug asshats like McLame and the other rino repub dildos thinking “they got this”, turn to stunned expressions of befuddlement when the single-payer with a giant push by the MSM, is unleashed….
Bu..Bu…But!…
To prove it, all you have to do is number the times the Republican leadership has done something smart in the last…..5….10…20 years. Like the nuclear option in the senate…what incredible buffoons!!!

colonelkurtz on December 15, 2013 at 10:46 AM

I don’t think Sebelius lied. Before you couldn’t get through the mess before it crapped out. Now you can apparently get through, but you have no guarantee that you actually have insurance. That’s a different experience. Not a good one, and maybe even worse than before, but definitely different. Mission Accomplished.

tpitman on December 15, 2013 at 2:02 PM

The failures of the healthcare.gov web site were highly visible on the front end, and they were desperate to fix them. It was completely predictable that they would have no time to worry about what wasn’t immediately visible. IOW, it was absolutely obvious that they would waste no time fixing the backend. It’s the equivalent of shoving your junk in the closet so you can claim you cleaned your room.

*A lie in itself: it should have been healthinsuranceexchange.gov. The site has nothing to do with actual health care.

There Goes the Neighborhood on December 15, 2013 at 10:52 PM