Covered California handed over contact information of those who did not ask to be contacted to insurance agents

posted at 2:41 pm on December 9, 2013 by Steve Eggleston

In the latest sign of desperation to get paying people signed up for ObamaCare before the end of the year, the state-run Covered California handed over the contact information of those who signed up to check out the coverage options but did not ask to be contacted about said options. The Los Angeles Times reports:

Raising concerns about consumer privacy, California’s health exchange has given insurance agents the names and contact information for tens of thousands of people who went online to check out coverage but didn’t ask to be contacted.

The Covered California exchange said it started handing out this consumer information this week as part of a pilot program to help people enroll ahead of a Dec. 23 deadline to have health insurance in place by Jan. 1.

State officials said they are only trying to help potential customers find insurance and sign up in time. But some insurance brokers and consumers who were contacted said they were astonished by the state’s move.

How astonished? The story quotes Sam Smith, the president of the California Association of Health Underwriters as saying that, if he contacted those people, they would have a legitimate complaint. Smith does have a couple of names from this policy that he had chosen to not contact when the Times contacted him.

It does pay to actually read the privacy policy. Assuming that the current notice of privacy practices was also in force since October 1, there is not much California residents can do if they head to their exchange from getting cold calls and the electronic equivalent from insurance agencies. From the notice (emphasis in the original):

HOW WE MAY USE AND SHARE YOUR INFORMATION

We will use your information to help you see what health insurance is available for you and to refer you to health plans and other governmental entities that can help you get health insurance….

YOUR PRIVACY RIGHTS

You have the rights listed below:…

Restrictions on uses and disclosures: You can ask us not to use or share your information in the ways we listed above. We may not be able to agree with your request. If your request is about an item or service that you paid for, we must agree with your request.

That begs the question of why Covered California did the charade of asking whether one wanted one’s personal information to be kept private.


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Doesn’t this mean that Gov. Moonbeam is ultimately responsible

ConservativePartyNow on December 9, 2013 at 2:44 PM

You can ask us not to use or share your information in the ways we listed above. We may not be able to agree with your request.

LOL. “agree” … California has the best state university system in the world … and the state can’t find writers to work on its all-important website who actually know English. Too funny.

As for those who had their information stolen, essentially, and fed out to every Tom, Dick, and Harry who claimed to be insurance agents … that’s what they get for giving any information to that state, especially information about their health and health insurance situation. A fool and his personal information are soon parted.

ThePrimordialOrderedPair on December 9, 2013 at 2:48 PM

We may not be able to agree with your request.

Pretty much lets them off the hook in regards to any legal action. I am pretty sure anyone using the website had to click an “agree” button someplace to accept that before proceeding.

Johnnyreb on December 9, 2013 at 2:49 PM

Welcome to the Covered California
Such a lovely place
Such a lovely face
They livin’ it up at the Covered California
What a huge surprise
When you see the price

Last thing I remember, I was
Running for the door
I had to find the passage back
To the plan I had before
“Relax, ” said the website,
“We are programmed to receive.
You can opt-out any time you like,
But you can’t ever leave!”

AWWW YISS THE GUITAR SOLO!!!
FORGET WHAT THE MAN SAID BEFORE!!!

Marcola on December 9, 2013 at 3:00 PM

State officials said they are only trying to help potential customers find insurance and sign up in time.

Only trying to help makes it OK in a liberal mind.

docflash on December 9, 2013 at 3:05 PM

Marcola on December 9, 2013 at 3:00 PM

Well done. Just don’t ask me to sing it.

Steve Eggleston on December 9, 2013 at 3:07 PM

We may not be able to agree with your request.

same author who prob wrote “Your session got Expired”…

hillsoftx on December 9, 2013 at 3:07 PM

Follow the MONEY.

This direct mailing, e-mailing, and phone calling opportunity, will result in direct cash kick-backs to the people involved in running covered California.

California is a very corrupt state.

Freddy on December 9, 2013 at 3:09 PM

How much did the companies pay the state for this information? I can’t imagine California not trying to maximize profits.

bopbottle on December 9, 2013 at 3:09 PM

That begs the question of why Covered California did the charade of asking whether one wanted one’s personal information to be kept private.

Maybe somebody likes to tell people, “Tough toenails, bub.”

iurockhead on December 9, 2013 at 3:11 PM

I can’t imagine California not trying to maximize profits.

bopbottle on December 9, 2013 at 3:09 PM

Profits are racist.

BacaDog on December 9, 2013 at 3:12 PM

I cannot find the actual reg now but I am pretty sure theres a HIPPA issue there.

dmacleo on December 9, 2013 at 3:12 PM

The worst part is, most of these idiots will be covered. It’s like the University of Oregon Low Info Voters Knock Out Game. I have no doubt the guy they are attacking pays his own way in the world. Watch as the students “get out of hand.” It will burn you a new one.

bloggless on December 9, 2013 at 3:14 PM

They don’t realize they are selling, but no one is buying.

FYI, The genius’ didn’t realize you don’t need insurance to get healthcare.

Tater Salad on December 9, 2013 at 3:16 PM

I cannot find the actual reg now but I am pretty sure theres a HIPPA issue there.

dmacleo on December 9, 2013 at 3:12 PM

Laws don’t pertain to “good” liberal ideas.

Tater Salad on December 9, 2013 at 3:17 PM

So you are forced by law to go to the exchange for insurance. And you are forced by the site to agree to the site’s terms, even if you disagree with them. How is this not coercive?

Not to mention the impact of identity theft (if it occurs), which you have again been forced into.

Mayday on December 9, 2013 at 3:17 PM

I never asked for ZeroCare; I got it anyway. So what is different here? Also, the constitution is just a bunch of guidelines so why would this be different?

platypus on December 9, 2013 at 3:20 PM

Great job California. Now you can’t trust a single phone call from an insurance agency. They must now be treated as a possible scam. California just screwed up that process thinking they were helping.

You really should remember the words of one of your former residents!

fbcmusicman on December 9, 2013 at 3:21 PM

Where are all the lawsuits against ObamaCare and its ilk?

Did all the class-action lawsuit lawyers go out of business?

albill on December 9, 2013 at 3:23 PM

You can ask us not to use or share your information in the ways we listed above. We may not be able to agree with your request.

If you like your privacy you can keep your privacy. Period.*

*Unless we decide otherwise.

rbj on December 9, 2013 at 3:25 PM

“Covered California?”

Yeah, they’re covered, all right. Covered in bull dung.

UltimateBob on December 9, 2013 at 3:25 PM

OT (a bit) from NRO:

Covered California Wants You to Stuff Stockings With Obamacare

Covered California, the state’s Obamacare exchange, wants you to “Give the Gift of Health” this holiday season.

The exchange has put up a new webpage that provides users with several ways to give the gift. Options include:

Sending loved ones a pre-written email “telling them you care and want to make sure they have health coverage.”
Printing a pledge certificate (shown below) to present to your loved ones “as a symbol of your willingness to help them get insured.”
Obtaining a list of “tips for starting a discussion with friends and family about the importance of having health insurance.”

kcewa on December 9, 2013 at 3:27 PM

“We may not be able to agree with your request.”

same author who prob wrote “Your session got Expired”…

hillsoftx on December 9, 2013 at 3:07 PM

I’m not sure if I’m yet willing to give them enough credit that the choice of the word ‘agree’ is simply poor wordsmithing: It may have been strategically selected because of its ambiguity.

(Yes, I have tin-foil hat and spares.)

Tsar of Earth on December 9, 2013 at 3:31 PM

Welcome to Covered California.

You can check-out any time you like,

But you can never leave!

portlandon on December 9, 2013 at 3:33 PM

Get covered in California then try to find a doc that will take the exchange insurance.The docs are bailing with a bucket in each hand.

docflash on December 9, 2013 at 4:00 PM

I cannot find the actual reg now but I am pretty sure theres a HIPPA issue there.

dmacleo on December 9, 2013 at 3:12 PM

Laws don’t pertain to “good” liberal ideas.

Tater Salad on December 9, 2013 at 3:17 PM

true.
wish I could find it, pertained to a health care workers (including administrative and records staffs) giving the info to third parties who were not actually involved in the persons health care.
right now these idiots are giving info to a third party who wants to SELL something, basically this is a huge contact list for sales teams.

dmacleo on December 9, 2013 at 4:20 PM

It may have been strategically selected because of its ambiguity.

Tsar of Earth on December 9, 2013 at 3:31 PM

There’s no ambiguity because it’s just improper English. You don’t “agree” with requests. The word they were searching for was “honor” … but we all know that that word doesn’t exist for leftists :)

P.S. The “not be able to” was in there for the ambiguity … as if …

ThePrimordialOrderedPair on December 9, 2013 at 4:22 PM

The federal government can’t be sued for security leaks like this but state governments can be and should be.

jukin3 on December 9, 2013 at 4:28 PM

Don’t be surprised when it also comes out that CoveredCalifornia is giving private information collected from their website to the state Democrat Party as well as left leaning political action groups.

All your information belong to them….

Oh, and this is in violation of the state’s very strict privacy and notification laws – but don’t hold your breath waiting for AG Kamala Harris to prosecute. She’s a firm believer of all are equal, some are just more equal than others.

Athos on December 9, 2013 at 5:00 PM

Lawsuit…. somebody needs to “own” that miserable state.

ultracon on December 9, 2013 at 5:06 PM

Hey! We’re Democrats, WE know what is best for you!

GarandFan on December 9, 2013 at 5:13 PM

I don’t care if you agree with my request. That doesn’t give you the legal right not to COMPLY with it!

redshirt on December 9, 2013 at 5:17 PM

Does that site as great security like the ZeroCare website?

dogsoldier on December 9, 2013 at 5:19 PM

In which case, Eeeevrybody got your data!

dogsoldier on December 9, 2013 at 5:20 PM

Marcola on December 9, 2013 at 3:00 PM

Well done. Just don’t ask me to sing it.
Steve Eggleston on December 9, 2013 at 3:07 PM

Thanks :)
As soon as I saw ‘Covered California’ I knew there was a parody song there.

Marcola on December 9, 2013 at 5:20 PM