Video: Man spends hours on ObamaCare website and call center, comes up empty

posted at 10:01 am on October 22, 2013 by Ed Morrissey

Hours on Healthcare.gov website: five. Hours in live chat attempting to get assistance in navigating the Healthcare.gov website: three. Hours spent taking Barack Obama’s advice and talking to the call center: four and a half, a third of which was spent yesterday after Obama gave out the call center number and assured Americans that they could enroll by phone. Insurance enrollments from all of the above effort: zero.

ABC news reported on Robert Schlora’s journey of futility last night in its national news as a counterpoint to White House claims that all is well (via Daniel Halper at TWS):

The problem isn’t just at Healthcare.gov, either.  New York set up its own state exchange, one of only 16 states and the District of Columbia to do so, which some claim are performing much better than the disastrous federal system.  The state of New York can’t tell the difference, though, as no one has been confirmed to have enrolled through their exchange as of Friday night (via Jim Geraghty):

In New York, one of only 16 states that has its own exchange, not one person had succeeded in using the site to enroll in a plan as of Friday.

Donna Frescatore, director of the New York State of Health marketplace, said Friday that 134,000 people had registered and shopped on the state’s online health care site since its Oct. 1 launch, and thousands signed up to enroll in a plan.

But the state has repeatedly delayed electronically transmitting those users’ data to insurers offering health plans.

The department, which held off in order to verify the accuracy of the information users submitted, said it would transfer the first batch of enrollees’ data — which includes thousands of transactions — as early as Friday night.

In other words, the entire system has big  problems, not just the web portal — and that’s before consumers have to actually start paying the higher premiums and working around the larger deductibles.

Nate Beeler sums up yesterday’s spectacle for the Columbus Dispatch:

beeler-ocare-pitch

It’s a sham … without the wow.


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Before any bills are passed, any pay to congress…force them to first sign up for ObamaCare.

When they all get signed up, they can resume getting paid…

right2bright on October 22, 2013 at 10:03 AM

Lean Forward!

You lefties wanted more government, well sister this is more government, congratulations on the stunning success of this scheme.

Bishop on October 22, 2013 at 10:06 AM

It’s a sham … without the wow.

You mean ‘scam’ instead of ‘sham’, don’t you?

jon1979 on October 22, 2013 at 10:06 AM

The sad part (and the other shoe yet to drop) is that although thousands aren’t able to sign up for insurance we’ll all be paying in part for them (don’t forget that) they are sending their private financial information over unsecure connections.

Somebody is getting all that data…

mankai on October 22, 2013 at 10:06 AM

Every thing you need to know about how bad #Obamacare is, by Jon Stewart http://www.mediaite.com/tv/stewart-delivers-blistering-takedown-of-obamacare-rollout-dems-cant-spin-this-turd/

Rovin on October 22, 2013 at 10:08 AM

In other words, the entire system has big problems, not just the web portal — and that’s before consumers have to actually start paying the higher premiums and working around the larger deductibles.

Exactly. The real problems will start once the website and phone service are working smoothly. Then the consumers will really see what obamacare is all about. I wouldn’t be surprised if the administration is in no hurry to fix this.

neuquenguy on October 22, 2013 at 10:09 AM

The scary part is that ANYONE thought the government was going to be able to pull this off in the first place. Has anyone ever visited the DMV?

dirtseller on October 22, 2013 at 10:10 AM

I would imagine the Call Center is stuffed with thousands of highly trained obamacare experts and with access to the latest technology, to be able to enroll applicants online. Right?

neuquenguy on October 22, 2013 at 10:12 AM

One more question of the boy king and the White Witch…you spent over 600 million dollars and DIDN’T get the “best and the brightest”?

dirtseller on October 22, 2013 at 10:13 AM

I would imagine the Call Center is stuffed with thousands of highly trained obamacare experts and with access to the latest technology, to be able to enroll applicants online. Right?

neuquenguy on October 22, 2013 at 10:12 AM

Depends on how you classify ACORN members because that’s who the Navigators are.

The question is: How is a person supposed to shop and compare over the phone or with a paper application, that was the supposed reason for the website in the first place.

Bishop on October 22, 2013 at 10:17 AM

Don’t forget that doctors have no clue yet how much these policies are going to pay them, so they aren’t signing up as providers. You won’t be able to find a doctor, you’re going to pay for high premium, high co-pay, and high deductible insurance, and *still* won’t get any health care.

HakerA on October 22, 2013 at 10:17 AM

In other words, the entire system has big problems, not just the web portal — and that’s before consumers have to actually start paying the higher premiums and working around the larger deductibles.

The Glitch Who Stole Christmas.

TXUS on October 22, 2013 at 10:18 AM

MORE LIPSTICK!

GarandFan on October 22, 2013 at 10:18 AM

Love this tweet!

Just Karl ‏@justkarl 49m
Don’t be taken in by fraudsters’ healthcare websites; if it can accept your personal info, it’s not http://HealthCare.gov #TheMoreYouKnow

Rovin on October 22, 2013 at 10:22 AM

I work in a call center in the IT department. Once I was on the call floor switching out computers, and one of the reps was on the phone with a disgruntled customer. He said to her, “Ma’am, let me put you on hold so I can speak to my manager…thank you…” he puts her on hold and proceeds to read a couple pages of a book he brought with him. After about two minutes, he nonchalantly puts the book down, goes back to the call and proceeds to lie his ass off to the customer about what his manager said.

I can just imagine what it’s like in the Obamacare call center.

Pale Rider on October 22, 2013 at 10:24 AM

Hours on Healthcare.gov website: five. Hours in live chat attempting to get assistance in navigating the Healthcare.gov website: three. Hours spent taking Barack Obama’s advice and talking to the call center: four and a half

In other words, this guy now has now put in over half the hours the “trained” navigators received in training themselves(20 hours), and He probably knows just about as much as the navigators do. Well, for that matter, so do I: the health.gov site is a bust.

parke on October 22, 2013 at 10:26 AM

I had a back and forth online with one of these “navigators”, her name was Beatrice. When I asked about the exemption if the premium is more than 8% of your income, she copied and pasted the text from the website and said she didn’t know about the percentage. The info about the percentage is right on the website. I told her that the site was not compatible with IE8, she told me that they have no idea what the site is compatible with. These people know NOTHING and are getting paid top dollar. No wonder it cost millions.

BeachBum on October 22, 2013 at 10:32 AM

Maybe they should sell advertising space on their 404 page. That way they could defray the cost of repair.

John Deaux on October 22, 2013 at 10:33 AM

One notable achievement of ObamaCare: Troll Repellent!

questionmark on October 22, 2013 at 10:34 AM

Depends on how you classify ACORN members because that’s who the Navigators are.

The question is: How is a person supposed to shop and compare over the phone or with a paper application, that was the supposed reason for the website in the first place.

Bishop on October 22, 2013 at 10:17 AM

I love it. But try not to think about the fact that, funny as it might be, it will be a lot of pain for all of us in one way or another, whether through skyrocketing premiums and taxes or the impossibility of getting decent health care. This monstrosity is not going away sad to say.

neuquenguy on October 22, 2013 at 10:36 AM

This is the moment when hillary rides in on a white horse and in a awful conflation of irony and tragedy rescues the ACA and establishes herself as the heir apparent for 2016.

AltTuning on October 22, 2013 at 10:37 AM

The scary part is that ANYONE thought the government was going to be able to pull this off in the first place. Has anyone ever visited the DMV?

dirtseller on October 22, 2013 at 10:10 AM

Hey, our DMV can at least run a working website that lets us renew our license plates online.

Of course, it’s also a state level program…

CJ on October 22, 2013 at 10:37 AM

I had a back and forth online with one of these “navigators”, her name was Beatrice. When I asked about the exemption if the premium is more than 8% of your income, she copied and pasted the text from the website and said she didn’t know about the percentage. The info about the percentage is right on the website. I told her that the site was not compatible with IE8, she told me that they have no idea what the site is compatible with. These people know NOTHING and are getting paid top dollar. No wonder it cost millions.

BeachBum on October 22, 2013 at 10:32 AM

It would be better if they outsourced the navigator jobs to Pakistan.

neuquenguy on October 22, 2013 at 10:37 AM

Video: Man spends hours on ObamaCare website and call center, comes up empty

It’s a tax. You’re not supposed to get anything in return.

Dr. ZhivBlago on October 22, 2013 at 10:38 AM

Reid: “The website is lost”

faraway on October 22, 2013 at 10:39 AM

This is the moment when hillary rides in on a white horse and in a awful conflation of irony and tragedy rescues the ACA and establishes herself as the heir apparent for 2016.

AltTuning on October 22, 2013 at 10:37 AM

Likely, but there is no fixing this thing. Every fix will take us face to face with a bigger issue.

neuquenguy on October 22, 2013 at 10:39 AM

you spent over 600 million dollars and DIDN’T get the “best and the brightest”?

dirtseller on October 22, 2013 at 10:13 AM

$600 million…..all this administration would have had to do is offer my 20 yr old son and a couple of his buddies free Playstation 4′s and they would have written the software for this in about a week.

There is no way in h3ll all $600 million went for this. No way. And they had a 3 yr head start? This whole Obamacare debut is proof positive that this administration is composed of total retards, or thieves. My vote is both.

~Knave

Renee on October 22, 2013 at 10:40 AM

This glitch squirrel is good for Obama, and we are helping.

The death blow is that 500,000 applied, AND DID NOT BUY IT. THEY DON’T WANT IT.

faraway on October 22, 2013 at 10:41 AM

$600 million…..all this administration would have had to do is offer my 20 yr old son and a couple of his buddies free Playstation 4′s and they would have written the software for this in about a week.

There is no way in h3ll all $600 million went for this. No way. And they had a 3 yr head start? This whole Obamacare debut is proof positive that this administration is composed of total retards, or thieves. My vote is both.

~Knave

Renee on October 22, 2013 at 10:40 AM

600,000 over three years is approximately 2,000 people working on it from day 1, ignoring ramp up time.

neuquenguy on October 22, 2013 at 10:45 AM

you spent over 600 million dollars and DIDN’T get the “best and the brightest”?

dirtseller on October 22, 2013 at 10:13 AM

They actually “spent” a mere fraction of that. The vast bulk of the money is in the bank accounts of various people who had nothing whatsoever to do with setting up this website.

These people are experts at laundering money, and since the fawning media has no interest in tracking it down, makes it that much easier.

Dr. ZhivBlago on October 22, 2013 at 10:45 AM

It’s great fun to make a joke out of the website, and deservedly so. But the website will be fixed and people will be able to navigate it with relative ease. However………….

When they discover that premiums are high, deductibles (which are not covered by subsidies) are unpayably high, and out of pocket maximums are non existent–That’s when the sh1t hits the fan.

NOMOBO on October 22, 2013 at 10:45 AM

It’s great fun to make a joke out of the website, and deservedly so. But the website will be fixed and people will be able to navigate it with relative ease.

NOMOBO on October 22, 2013 at 10:45 AM

Exactly. That’s why we need to be making the larger point that Nobody has signed up for it. Obama couldn’t even find a person that signed up for his photo-op yesterday.

faraway on October 22, 2013 at 10:51 AM

One reason I don’t believe this is analogous to the launch or implementation of other federal entitlement programs is the scrutiny and flow of detailed information today’s technology provides.

Would programs such as Medicare survived in this age where data and experiences are shared and proliferated online?

Frankly, I doubt it. Not only are these programs fiscally unsustainable in an age where people are rebelling against egregious taxation, but they accomplish nothing they stated to do. In fact, it’s quite the opposite.

Obamacare is stealing individual liberty, destroying the quality of health care, restricting access to services, increasing costs, destroying the job market and is not fiscally sustainable without large and unaffordable infusions of taxpayer money.

All for what? So one man can attach his name to an effort he deems “righteous”? I can think of no better contemporary example of despotism.

Marcus Traianus on October 22, 2013 at 10:51 AM

Marcus Traianus on October 22, 2013 at 10:51 AM

Very well said.

neuquenguy on October 22, 2013 at 10:54 AM

I would imagine the Call Center is stuffed with thousands of highly trained obamacare experts and with access to the latest technology, to be able to enroll applicants online. Right?

neuquenguy on October 22, 2013 at 10:12 AM

There has already been one confirmed illegal alien working as a “navigator.” Bet that illegal alien doesn’t know anybody who would like to have thousands of Americans’ Social Security numbers, addresses, dates of birth, and personal financial information, right?

And we know HHS didn’t do any criminal background checks on these “navigators,” so there are likely felons getting access to all that juicy confidential financial information as well.

Anybody who uses that site is just begging to become a victim of identity theft (or worse).

AZCoyote on October 22, 2013 at 10:54 AM

NOMOBO on October 22, 2013 at 10:45 AM

Just so. That’s why I can’t understand why the GOP is trying to delay the mandate. Get the economics of the system in front of these people NOW.

BuckeyeSam on October 22, 2013 at 10:55 AM

That Schlora fellow is what, 65 yrs old?

Terrific

mjbrooks3 on October 22, 2013 at 11:07 AM

There has already been one confirmed illegal alien working as a “navigator.” Bet that illegal alien doesn’t know anybody who would like to have thousands of Americans’ Social Security numbers, addresses, dates of birth, and personal financial information, right?

And we know HHS didn’t do any criminal background checks on these “navigators,” so there are likely felons getting access to all that juicy confidential financial information as well.

Anybody who uses that site is just begging to become a victim of identity theft (or worse).

AZCoyote on October 22, 2013 at 10:54 AM

Hasn’t the REB’s administration concluded that doing criminal background checks are racist?

slickwillie2001 on October 22, 2013 at 11:13 AM

Raise your hand if you really don’t want the website to be fixed. It’s unanimous.

lea on October 22, 2013 at 11:19 AM

Just so. That’s why I can’t understand why the GOP is trying to delay the mandate. Get the economics of the system in front of these people NOW.

BuckeyeSam on October 22, 2013 at 10:55 AM

That will not do any good as people in general are just too stupid and/or ignorant to understand cause prior to effect. When the anvil drops on their collective heads, all heck will break loose.

NOMOBO on October 22, 2013 at 11:23 AM

Why is this elderly man not on Medicare?

PattyJ on October 22, 2013 at 11:25 AM

One notable achievement of ObamaCare: Troll Repellent!

questionmark on October 22, 2013 at 10:34 AM

Or maybe more like a roach motel. Or flypaper. They’d be the idiots hanging online 24/7 until they can register to show the rest of us “how easy it is.” And how much cheaper. But coming up with a profile that results in lowered premiums (even though the devil’s in the deductibles) is a lot harder than inventing a really clever screen name or sock puppet. And so they wait… and wait… and wait…

de rigueur on October 22, 2013 at 11:45 AM

Act now and or else we’ll throw in a new set of steak knives at you!

Fixed by Chief Justice John Roberts.

Steve Z on October 22, 2013 at 12:48 PM

More and more I see Barky compared to the “ShamWow” guy.

This is how remember that guy.

May be apropos after all.

pain train on October 22, 2013 at 4:00 PM

The “DMV” in our community still uses a monochrome monitor and our documents are printed on an old dot matrix printer! No wonder we have have major problems with Obama-DemocratCare!

fbcmusicman on October 22, 2013 at 4:16 PM

I would imagine the Call Center is stuffed with thousands of highly trained obamacare experts and with access to the latest technology, to be able to enroll applicants online. Right?

neuquenguy on October 22, 2013 at 10:12 AM

It doesn’t matter. None of it matters. They could have Stephen Hawking manning the call centers (actually that would be pretty hilarious, but I digress), and Sheldon Cooper as the on-line guide.

They still have to use the system. The website isn’t broken. The system is broken. What happens when they mail you the form and you fill it out and send it back? I wonder where that data goes?

Can somebody please tip the moron media to this fact? You aren’t using the call center instead of the website. You’re using the call center so that they can use the website for you. Every time one of these buffoons tries to flat out lie about that these are different systems rather than different interfaces into the same system they need to be pummeled mercilessly.

SittingDeadRed on October 22, 2013 at 6:44 PM

Before any bills are passed, any pay to congress…force them to first sign up for ObamaCare.

When they all get signed up, they can resume getting paid…

right2bright on October 22, 2013 at 10:03 AM

This… Barack Obama should be patient #000000001.

I will not comply. Jail me.

PointnClick on October 22, 2013 at 7:46 PM

Sign in local public library:

Until further notice, the Healthcare.gov website system has been blocked at this facility due to bandwidth consumption.

Sounds like there’s something more than just the NSA piggybacking along when you peruse that website.

Freelancer on October 22, 2013 at 8:21 PM