Video: HHS took Healthcare.gov down for repairs … again

posted at 11:31 am on October 19, 2013 by Ed Morrissey

NBC News reported it last night on their national prime-time broadcast, which means that even the media can’t ignore this, or at least not all of the media.  In more late-Friday news, the expected rollout of the Spanish-language website and tools has been delayed — with no definite new launch date (via TWS):

HHS wants everyone to know that people can still call and enroll over the phone, except … they won’t know what plans are available, and especially won’t have any idea what providers the plans will access.  That also requires enough operators to be on duty to handle the calls, and as we have seen over the last couple of weeks when television reporters try that option, consumers aren’t getting very far that way, either.

And there will be more consumers to handle, too.  NBC also reported yesterday that insurers have begun cancelling the plans for individual purchasers who believed Barack Obama when he promised, “if you like their plan, you can keep your plan.” The flood of buh-bye letters has reached the hundreds of thousands — just for one insurer in Florida:

Health plans are sending hundreds of thousands of cancellation letters to people who buy their own coverage, frustrating some consumers who want to keep what they have and forcing others to buy more costly policies.

The main reason insurers offer is that the policies fall short of what the Affordable Care Act requires starting Jan. 1. Most are ending policies sold after the law passed in March 2010. At least a few are canceling plans sold to people with pre-existing medical conditions. …

Florida Blue, for example, is terminating about 300,000 policies, about 80 percent of its individual policies in the state. Kaiser Permanente in California has sent notices to 160,000 people – about half of its individual business in the state. Insurer Highmark in Pittsburgh is dropping about 20 percent of its individual market customers, while Independence Blue Cross, the major insurer in Philadelphia, is dropping about 45 percent.

Guess who the Pennsyvlania plans insured before ObamaCare?

Both Independence and Highmark are canceling so-called “guaranteed issue” policies, which had been sold to customers who had pre-existing medical conditions when they signed up. Policyholders with regular policies because they did not have health problems will be given an option to extend their coverage through next year.

The disaster goes far beyond the website.  In fact, the website problems might be the high-water mark for the ObamaCare rollout in the end.


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These morons really don’t have a friggin clue do they?

Renee on October 19, 2013 at 11:41 AM

Surely it would help if lots and lots of people create “test accounts” at healthcare.gov

One for each of the 57 states.

JoeHanson on October 19, 2013 at 11:41 AM

Gee wiz, I never saw these glitches coming.

DiscePati on October 19, 2013 at 11:41 AM

Over/under on the plug being pulled on the Wed. before Turkey Day?

hillsoftx on October 19, 2013 at 11:44 AM

and that is one of the primary reasons I don’t get upset about shutdown caveapoolza. The pain and damage inflicted by the Fed in the name of Social justice will do more political damage to progressives than Iraq did to Republicans.

rob verdi on October 19, 2013 at 11:45 AM

Someone should have seen this coming. From the #partyofscience, no less.

BKeyser on October 19, 2013 at 11:47 AM

JoeHanson, that,s a great idea. We can help test the system by the hundreds of millions. I’ll sign on as Maxwell Smart and Agent 99.

John the Libertarian on October 19, 2013 at 11:47 AM

The main reason insurers offer is that the policies fall short of what the Affordable Care Act requires starting Jan. 1.

“Gee, sorry that we have to cancel your plan Mr. Smith, but the ACA requires that you have and pay for, maternity care.”

Hill60 on October 19, 2013 at 11:47 AM

Drop your Bible and raise your grubby, gunpowder-stained paw if you would be willing to provide all of your most personal identity data to some HHS flunkie over the phone?

It’s bad enough the computer system is a hacker’s paradise, but over the phone to some stooge who was running a squeegee over windshields just last week? Yeah.

Bishop on October 19, 2013 at 11:49 AM

“We HAVE to pass it so that you can see what’s in it!”

“If you like your plan, you can KEEP your plan! If you like your doctor, you can KEEP your doctor!”

Well folks, elections have consequences!

So if you voted for those clowns, BEND OVER!

GarandFan on October 19, 2013 at 11:53 AM

JoeHanson on October 19, 2013 at 11:41 AM

I have 2 test accounts, user name and password. Have yet to be able to log in at all. I don’t know who they’re saying has enrolled, all I’ve gotten so far is either a blank screen or an error saying web site not found. What a joke.

BeachBum on October 19, 2013 at 11:55 AM

We have reached a point where HHS will self sabotage the websites so they have a convenient scapegoat for the abysmal enrollment numbers.

NotCoach on October 19, 2013 at 11:56 AM

The headlines, by mid-2014 (not that long?) will be “Insurance Giant Files Chapter 11″. That was the plan, after all. Wasn’t it?

jffree1 on October 19, 2013 at 11:58 AM

So how many people who HAD coverage will find themselves with their insurance policy cut off, and no way to sign up with 0bamacare, come January 1? Sounds like a lot.

iurockhead on October 19, 2013 at 11:58 AM

MeanWhile, ……………….

October 18, 2013 7:02 PM

Experts: Obamacare website stymied by its poor design
*****************************************************

http://www.cbsnews.com/8301-18563_162-57608270/experts-obamacare-website-stymied-by-its-poor-design/?utm_source=dlvr.it&utm_medium=twitter

canopfor on October 19, 2013 at 11:58 AM

I have 2 test accounts, user name and password. Have yet to be able to log in at all. I don’t know who they’re saying has enrolled, all I’ve gotten so far is either a blank screen or an error saying web site not found. What a joke.

try clearing your browser cache(you can google how to do it).

it seems to work for people after doing this

gerrym51 on October 19, 2013 at 11:59 AM

Looks like we will have to enact single payer then…

Obamacare was never about healthcare but about wealth redistribution and total government control. Enjoy your plantation.

trs on October 19, 2013 at 12:00 PM

MeanWhile,……..Part Deux:

October 19, 2013, 10:39 AM
Ken Cuccinelli: Obamacare debut a “national embarrassment”
**********************************************************

With less than three weeks until Election Day in Virginia, state Attorney General Ken Cuccinelli, the Republican nominee for governor in the commonwealth, pulled no punches about Obamacare in the weekly Republican address Saturday, calling the health-care law an “affront to our liberty” and vowing to continue the effort to overturn it.

Cuccinelli, an ardent conservative who has fallen behind his Democratic rival, Terry McAuliffe, in recent polling, made no mention of the recent government shutdown – a shutdown that hit Virginia particularly perniciously due to its proximity to Washington, D.C., and one that was sparked, in part, by Republicans’ drive to gut Obamacare.

Despite a Supreme Court ruling to the contrary, Cuccinelli labeled the law “unconstitutional,” and he touted his status as “the first attorney general in America to challenge the law in federal court.”
(More,………………….)
=============================

http://www.cbsnews.com/8301-250_162-57608298/ken-cuccinelli-obamacare-debut-a-national-embarrassment/?utm_source=dlvr.it&utm_medium=twitter

canopfor on October 19, 2013 at 12:01 PM

Over/under on the plug being pulled on the Wed. before Turkey Day?

hillsoftx on October 19, 2013 at 11:44 AM

.
I have a feeling it will be far later than that, maybe even into 2014, but after the February drop-dead signup date where everyone can be monetarily penalized. The administration will then keep in force the penalties for ordinary middle class folks but will excuse unions and other preferential political supporters (NO Republicans, except Congress, of course).

ExpressoBold on October 19, 2013 at 12:01 PM

In more late-Friday news, the expected rollout of the Spanish-language website and tools has been delayed

Error 404.

There, done.

steebo77 on October 19, 2013 at 12:04 PM

Remember when the critics were decrying the “Republican-led government shutdown” because it prevented the media from reporting on the failures of O’care? It’s a good thing the “glitches” were all fixed during the “shutdown” so there’s nothing left to report./

Syzygy on October 19, 2013 at 12:05 PM

gerrym51 on October 19, 2013 at 11:59 AM

Yep, I’ve done that…tried on both Firefox and IE, no dice. No two ways about it, the thing just doesn’t work and if someone says they signed up…They Are Lying. My brother in law is a giant(literally and figuratively as he is a commie and weighs 400 lbs) libtard and he couldn’t wait for Oblowmecare with his numerous pre-existing conditions caused by his weight, he hasn’t been able to get on. If he isn’t signed up, NOONE IS.

BeachBum on October 19, 2013 at 12:06 PM

My brother in law is a giant(literally and figuratively as he is a commie and weighs 400 lbs) libtard

BeachBum on October 19, 2013 at 12:06 PM

You married Michael Moore’s sister?

steebo77 on October 19, 2013 at 12:08 PM

steebo77 on October 19, 2013 at 12:08 PM

LOL, no, but my brother in law does look alot like Michael Moore only he’s a not very good lawyer. My husband and his brother are complete opposites in both politics and in body shape. They are Laurel and Hardy.

BeachBum on October 19, 2013 at 12:14 PM

Someone needs to set up a web site :

“How Bad Is It” .com

Get people to log on become charter members if they have a good story, pay them in FoodStamp credits at WalMart.

“I tried to get on with my ObamaPhone but the battery went dead and Obama will not send me a new one so I just pluged it into the wall scokett and blue smoke came out its a$$ sort of like Obama himself.

APACHEWHOKNOWS on October 19, 2013 at 12:14 PM

“Me No ObamaCare” “Me No Log On” “We just want tax payer ID’s” and Bank of America Cards for the El Lobo bus line rides.

APACHEWHOKNOWS on October 19, 2013 at 12:18 PM

ps

If they use Spanish the Mexicans do not use Spanish they speak Mexican which is part Aztec part Spanish, part Inca, part 100 other mixed up stuff.

So, it will end up with lots of new hires and a phone bank.

The phone banks will then do the “You need to register to vote as a Democrat, we will do that for you.”"

APACHEWHOKNOWS on October 19, 2013 at 12:21 PM

Yep, I’ve done that…tried on both Firefox and IE, no dice. No two ways about it, the thing just doesn’t work and if someone says they signed up…They Are Lying. My brother in law is a giant(literally and figuratively as he is a commie and weighs 400 lbs) libtard and he couldn’t wait for Oblowmecare with his numerous pre-existing conditions caused by his weight, he hasn’t been able to get on. If he isn’t signed up, NOONE IS.

A 400 pound commie pinko. Sheesh-what a thought

gerrym51 on October 19, 2013 at 12:23 PM

Where did the money go,,,?”

The $600 million that got paid out if in fact it is all paid out.

If not freeze the payouts now.

APACHEWHOKNOWS on October 19, 2013 at 12:24 PM

¡Díos Mio!
¿No hablas Ingles? Tough tittyolas, Amigos y Amigas. Now, GTFO, vagrants.
~(Ä)~

Karl Magnus on October 19, 2013 at 12:26 PM

Healthcare.gov is a product of Political Shenanigans, to begin with.

kingsjester on October 19, 2013 at 12:34 PM

When the Puffington Host is running sky-is-falling articles like this one yesterday – Obamacare Website Failure Threatens Health Coverage For Millions Of Americans – I have a little glimmer of hope.

How pathetic it is to have to root for IT incompetence rather than Republican opposition.

Drained Brain on October 19, 2013 at 12:35 PM

“I tried to get on with my ObamaPhone but the battery went dead and Obama will not send me a new one so I just pluged it into the wall scokett and blue smoke came out its a$$ sort of like Obama himself.

APACHEWHOKNOWS on October 19, 2013 at 12:14 PM

Stop that! Goddammit, I just pee’d myself and scared the cat.

katy the mean old lady on October 19, 2013 at 12:37 PM

As sad as I feel for the decent folks who are suffering under Obamacare through no fault of their own, the Schadenfreude I’m feeling for the Lib a-holes who screamed for this, and are now left with nothing but a confused look on their faces is ENDLESS!

CaptFlood on October 19, 2013 at 12:38 PM

The $600 million that got paid out if in fact it is all paid out.

If not freeze the payouts now.

APACHEWHOKNOWS on October 19, 2013 at 12:24 PM

Oh it’s been paid out. The whole IT crew were having dinner at the table next to me. Damn near got killed by the flying champagne corks.

katy the mean old lady on October 19, 2013 at 12:40 PM

I’m enjoying every second of this.

Jack_Burton on October 19, 2013 at 12:42 PM

I’m enjoying every second of this.

Jack_Burton on October 19, 2013 at 12:42 PM

Oh, yeah! I have developed Uncontrollable Cackling Syndrome..

katy the mean old lady on October 19, 2013 at 12:49 PM

So, it’s official: 19 days in, more people have been dumped off their insurance than have applied for, let alone ENROLLED in, Obamacare.

FORWARD!

Grace_is_sufficient on October 19, 2013 at 12:51 PM

FORWARD!

Grace_is_sufficient on October 19, 2013 at 12:51 PM

“Leading from up your behind!”

katy the mean old lady on October 19, 2013 at 12:58 PM

You know, why aren’t the same people who protest against voter ID laws – that it’s racist and such because people of color or the poor, for some reason, can’t get ID’s – complaining similarly about the Obamacare sign-up process?

Are these same poor people, who perhaps don’t have computers, going to be able to go online and signup somehow?

Midas on October 19, 2013 at 1:02 PM

Covered California, the CA Obamacare exchange, has gotten off to one of the smoother starts, if you believe that “95,000 applications starts” means anything more than a log-on to the website.

Problem is, if you’ve managed to apply for a health plan, the website still can’t tell you what doctors and hospitals are covered by your plan.

And every one of the insurance companies offering coverage through the exchange have scaled back the number of network doctors and hospitals they’ll cover.

Blue Shield of California confirmed to this newspaper that it will offer only 50 percent of its network doctors and 75 percent of its network hospitals to those who sign up for its exchange plans. Anthem Blue Cross of California will offer 95 percent of its hospitals to exchange customers — but only 60 percent of its network doctors to consumers, said company spokeswoman Leslie Porras.

Those are the ones who stayed behind. Aetna has left the state (and will stop selling individual policies in CA altogether), as has United Health Group, the largest insurer in the U.S.

Meanwhile, the California Medical Association wonders if the leaner networks offered by companies in Covered California will have enough doctors to see the influx of new Obamacare patients.

“Our biggest concern is: Will there be enough doctors in the network to see the new patients?” said Lisa Folberg, the CMA’s vice president of medical and regulatory policy. “It’s something we’re carefully watching.”

There’s always the ER. As always.

de rigueur on October 19, 2013 at 1:09 PM

I just rolled through setting up an account (false name) – sailed right through… ?

Do the trouble start once people start putting in personal info and evaluating coverage options? Not prepared to go any farther, hehe.

Midas on October 19, 2013 at 1:12 PM

How pathetic it is to have to root for IT incompetence rather than Republican opposition.
Drained Brain on October 19, 2013 at 12:35 PM

+1 … Imagine how bad off the GOP would be if Obummer was even half the president Carter was.

KS Rex on October 19, 2013 at 1:27 PM

In more late-Friday news, the expected rollout of the Spanish-language website and tools has been delayed — with no definite new launch date (via TWS):

fracasado404

William Eaton on October 19, 2013 at 1:30 PM

Just what we needed, another reason for others to see just how weak and incompetent this administration is. Since it was revealed that the feds have almost a million “unessential” employees, and the only effect the shutdown seemed to have were the forced closures of memorials using a bunch of easily removed barricades and the loss of the pandacam, we must be a laughing stock worldwide. Way to go, guv!

scalleywag on October 19, 2013 at 1:32 PM

If the GOP brains and it’s anti-shutdown leadership was not so inept they would be pounding the fact that Obama allowed the shutdown to take place in order to defend this…ObamaCare…this debacle.

The more ObamaCare goes south over the next few months the more justified those who fought against in the shut down look. The message should be the GOP tried to save America from this nightmare, but Obama refused for his on silly pride. Now only the Tea Party can take credit, not the GOP…which I guess is fine with me.

William Eaton on October 19, 2013 at 1:37 PM

Anyone remember that dopey “Adorable Care Act” campaign on Twitter about two days before this disaster rolled out?

I have visions of those “adorable animals” turned to drowning rats and washed up dead seal pups. Someone with good photoshop skills should take that on….I would laugh for days. Or maybe someone has and I just don’t know it.

Grace_is_sufficient on October 19, 2013 at 1:37 PM

No se puede…..

ted c on October 19, 2013 at 1:52 PM

We should be thanking them….

ted c on October 19, 2013 at 1:55 PM

Looks like we will have to enact single payer then…

Obamacare was never about healthcare but about wealth redistribution and total government control. Enjoy your plantation.

trs on October 19, 2013 at 12:00 PM

^^^This.

The failure of this abomination was preordained, and after the destruction of private health insurance, the only alternative will be single payer. BOHICA.

merlich on October 19, 2013 at 2:02 PM

If you like your insurance and want to keep it, you can’t. Moreover, you are liable for IRS investigation and fines that could hold up or be offset against your refund, so there.

Hey, those Democrats…..they really know how to screw up the world.

MTF on October 19, 2013 at 2:12 PM

We should be thanking them….

ted c on October 19, 2013 at 1:55 PM

On bended knees.

katy the mean old lady on October 19, 2013 at 2:16 PM

Obama’s main problem is that he really believes to say something is to create something. He gave a speech claiming America needed a great, free, all-encompassing health plan and so it exists. Sort of like a modern day “Let it be written, let it be done” outlook.

Fred 2 on October 19, 2013 at 2:36 PM

On the Obamacare page for other languages, while improved from before, is still a load of mess, and very lopsided as far as which materials they have available in which languages. The laughable thing is that for German, for example, it says that people have the right to be able to get information and help in one’s own language. However, there is not a single link for German materials, giving the only alternative as calling their number and talking with an interpreter (not an actual certified translator, mind you!) As a German speaker, I claim discrimination! :)

Katja on October 19, 2013 at 2:38 PM

…ok Ed…the picture for the thread…did crack me up!

KOOLAID2 on October 19, 2013 at 2:57 PM

the expected rollout of the Spanish-language website and tools has been delayed

Why is a Spanish language site needed? How about one in Hindi, Telegu!, French, German, Swahili etc.

Annar on October 19, 2013 at 3:21 PM

Apologies if this is behind a paywall, but from a WSJ Op-Ed about the technical aspect of Healthcare.gov….

Health and Human Services Secretary Kathleen Sebelius is even refusing to testify before the House Energy and Commerce Committee in a hearing this coming Thursday. HHS claims she has scheduling conflicts, but we hope she isn’t in the White House catacomb under interrogation by Valerie Jarrett about her department’s incompetence.

The department is also refusing to make available lower-level officials who might detail the source or sources of this debacle. Ducking an investigation with spin is one thing. Responding with a wall of silence to the invitation of a duly elected congressional body probing the use of more than half a billion taxpayer dollars is another. This Obama crowd is something else.

What bunker is Henry Chao hiding in, for instance? He’s the HHS official in charge of technology for the Affordable Care Act, and in March he said at an insurance lobby conference that his team had given up trying to create “a world-class user experience.” With the clock running, Mr. Chao added that his main goal was merely to “just make sure it’s not a third-world experience.”

He didn’t succeed. Whatever is below third-world standards would flatter the 36 federally run exchanges as they’ve started up. But perhaps Mr. Chao or someone else, if not Mrs. Sebelius, can answer even the simple question of how many Americans have managed to enroll for coverage.

There is no quick fix available – and the technical issues go far beyond the website coding and scalability. It shouldn’t be a surprise to anyone, but we’re seeing some of the effects from taxpayer funds not being wisely spent – and the architectural challenges to build the exchanges on top of the federal government IT foundation are more daunting than lay-people understand.

Athos on October 19, 2013 at 3:22 PM

A good, solid B+.

David Blue on October 19, 2013 at 3:47 PM

Why do democrats hate Hispanics? (Doing the job rinos won’t do)

Kissmygrits on October 19, 2013 at 3:59 PM

Best damn $600M I’ve ever spent.

Kissmygrits on October 19, 2013 at 4:02 PM

My friendly IT guy (who talks to other friendly IT guys) told me this AM that one problem that’s surfaced is the subroutine they used to create test accounts during their (entirely too late) validation phase is still creating test accounts, on its own, thus jamming up the database with “false positives”. They can be spotted because the name field are just incoherent alphanumeric strings (they avoid names that might actually be real; you never know, there might really be a “John Doe” or “Jane Doe” in the U.S. today).

The worst part is, instead of setting it up as a separate entity on its own server and system, they apparently installed on the main system as part of the OS. And now, they not only can’t turn it off, they can’t even delete it without crashing the whole production.

Friendly IT guy calls this “the kind of mistake I’d expect from a first-semester student in a high-school level computer class”. (He’s a six-year college level at this, BTW.)

He’s not impressed.

clear ether

eon

eon on October 19, 2013 at 4:11 PM

My wife said to me today, “What if it works, aren’t you going to be upset?” Well no, because of Obama gets all of this fixed, he still has the problem of adding 50 million uninsured people and no doctors. I’m just not convinced there’s a lot positive going on here. Am I wrong? My wife would love you all to say yes.

bflat879 on October 19, 2013 at 11:07 PM

I think my favorite of all was when he said: “premiums will fall $2500 a year”

Dollayo on October 20, 2013 at 3:12 AM

Holy sh*t, Batman. If there was one part of the website that would work, I thought it would be the Spanish part.

NoPain on October 20, 2013 at 10:01 AM