Big new ObamaCare glitch: Insurance companies receiving incomplete data on applicants from federal website

posted at 11:21 am on October 8, 2013 by Allahpundit

Result: Even people who think they’ve signed up for insurance might not actually be signed up. Imagine their confusion when January rolls around and their insurance card still hasn’t come in the mail yet.

Jonah Goldberg made a good point on Twitter this a.m. Is it still fair to blame all of this on “glitches”? A “glitch” is when your taillight doesn’t work. When your brakes fail and you go careening off the overpass, that’s more what we’d call a “catastrophic failure.”

While it’s not clear how widespread the problem is, the reports from industry consultants are the first hint that the technical troubles faced by consumers trying to enroll in health plans under the Affordable Care Act may also be hitting the insurers. The companies are receiving electronic files that can’t open or have so much missing information on new enrollees they’re unusable, the consultants said.

Some insurers have been forced to fix entries by hand, said Bob Laszewski, an insurance-industry consultant based in Arlington, Virginia.

“If we don’t see substantial improvement by the end of this week, then I would throw up the yellow flag,” said Dan Schuyler, a consultant advising states and insurers on the exchanges. “If we don’t see it in the next two to three weeks, it’s time for red flags. The concern is some people could get to Jan. 1, and not have coverage.”…

“If you’ve only got a dozen bad enrollments, that’s OK, but what are you going to do when you have 200,000 bad enrollments?” Laszewski said. “What we’re seeing in public is the web portal, which is a mess. It is just as bad behind the wizard’s curtain.”

The more time insurers have to spend cleaning up incomplete data, the more of a backlog there’ll be in processing applications and activating coverage. And that assumes that all applications are amenable to clean-up. What happens to the people who’ve been told by healthcare.gov that their application’s been received and their data ends up being so badly mangled that the insurance company can’t even identify them conclusively to contact them? This was the point of yesterday’s post. Right now the feds are telling the media that the big problems with the website are scalability and coding errors in the sign-up process, but there’s no sound reason to believe that’s true. It may be true that errors in sign-up coding are the biggest problem they’re aware of, but it’s almost impossible to believe that, given their haplessness in getting the sign-up process to run smoothly, the more advanced functions of the site will run like clockwork once they iron out this initial wrinkle. And so the countdown begins: How long before HHS has to swallow its pride and add a huge warning to the healthcare.gov homepage encouraging people to sign up by phone rather than use the site? (The contact number is already there but on an inner page, which you need to look for.) And how long will that process take between long wait times on the phone and the logistical burden of having federal bureaucrats process applications and calculate subsidies instead of the machine?

They had three years to figure this out. In theory, I mean; in practice, as Megan McArdle notes, they let half of that time expire before getting cracking on building the exchanges. A brilliant kid can wait until the last minute and still ace a complex school project, but we’re not governed by brilliant kids:

I do not think that the Republicans can be blamed for this particular disaster. They did not force the administration to wait until late 2011 to begin awarding important contracts for implementation of the Affordable Care Act. Presumably, they were also not skulking around the Department of Health and Human Services, writing the memos that delayed, until February of this year, the deadline for states to declare whether they’d be running their own exchanges.

I predicted in December 2012 that the exchanges would not be up and running on time with minimal knowledge of how the contracts and budgeting were being run, because the administration was being pretty closed-mouthed about those things. Was I prophetic? Hardly. I just didn’t see how the administration could make things work in the allotted time frame. The development cycle was just too aggressive, even with what my boss used to call a “Shake and Bake” system (take something out of the box, add a few of your own ingredients and roll it out). I thought about the software-implementation projects I’d worked on (not in development but on the server side) back in the days when I was an IT consultant. This seemed a lot faster than anything that any company I’d ever worked with would commit to, even if it had already designed some of the underlying architecture.

They could have delayed the rollout, of course, just like they delayed the employer mandate. But the mandate was a delay that helped them politically and a delay of the exchanges would hurt them politically because it would give the GOP more time to build public opposition to O-Care and maybe even take back the Senate. They’d rather the public be stuck with a defective product whose bugs are being worked out in real time than assume some political risk in the name of getting it right. And so here’s the result on Day 8:

The headline for Kathleen Sebelius’s ObamaCare op-ed at USA Today is “HealthCare.gov simple, user-friendly.” Exit question: Buried deep in the NYT’s story on the website trainwreck this morning is the fact that the two chief contractors in building the site (whom the feds refuse to officially identify) claim that “they had passed operational readiness reviews conducted last month by the federal government.” What should we make of that? Did the feds purposely drop their readiness standards in the name of rolling this out on October 1, come glitch hell or 404 high water? Or are the feds themselves so deeply in the dark about how to make the site run efficiently that, as best as they could tell, the sites were ready? Gotta be the first explanation, no?

Update: I tweaked the headline and a line in the post to say that it’s incomplete data that’s plaguing the insurance companies, not necessarily garbled data. I drew that conclusion initially because users have reported garbled messages on the website itself, but the Bloomberg piece doesn’t say that specifically.


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But, are the identity thieves getting non-garbled data?

besser tot als rot on October 8, 2013 at 11:23 AM

besser tot als rot on October 8, 2013 at 11:23 AM

That was my first thought: Identity Thieves Hardest Hit

taznar on October 8, 2013 at 11:25 AM

This is the kind of ‘disaster’ I love!! Buahhhahahaha !!!

Scrumpy on October 8, 2013 at 11:25 AM

Nothing to see here….let’s focus on the shutdown/ debt ceiling instead
You’re welcome
-lsm

cmsinaz on October 8, 2013 at 11:25 AM

Oh no! I certainly hope that this “glitch” doesn’t delay Chad and Bill Henderson’s applications from being processed.

Pork-Chop on October 8, 2013 at 11:26 AM

404 ObamaCareError

Savings Not Found

HumpBot Salvation on October 8, 2013 at 11:26 AM

But Erin Burnett got thru it in minutes….people are going to like this

Idiot

cmsinaz on October 8, 2013 at 11:27 AM

…the feds purposely dropped their readiness standards in the name of rolling this out on October 1, come glitch hell or 404 high water…

+ 100!!

Lmao…

Could it be any funnier??!!

Let it Crash and Burn!!

Scrumpy on October 8, 2013 at 11:27 AM

It’s the Y2K problem, only it came 13 years late due to government delays.

RSbrewer on October 8, 2013 at 11:28 AM

Imagine their confusion when January rolls around and their insurance card still hasn’t come in the mail yet.

See, this is why we need single-payer.

/coming soon from an idiot near you

Good Lt on October 8, 2013 at 11:29 AM

Old news by now. The default is looming, so what’s going to be done about that? Besides, the GOP caving, I mean.

HiJack on October 8, 2013 at 11:29 AM

“What we’re seeing in public is the web portal, which is a mess. It is just as bad behind the wizard’s curtain.”

Enrollment should be the easy part. What happens when these idiots are dealing with a “fully operational” system?

Why aren’t the Republicans getting out there everyday and demanding a year’s delay in the individual mandate. If you want to throw the lazy stupid coward a bone you can say it is so that his people have time to get their act together.

Happy Nomad on October 8, 2013 at 11:31 AM

What happens to the people who’ve been told by healthcare.gov that their application’s been received and their data ends up being so badly mangled that the insurance company can’t even identify them conclusively to contact them?

Blame Republicans.

Der.

Gatsu on October 8, 2013 at 11:31 AM

I do not think that the Republicans can be blamed for this particular disaster.

Really Megan? How generous, especially considering that there was not one single Republican vote for this crap sandwich and the Tea Party was pushing for a one year delay in the individual mandate which would have actually given the regime time to fix this mess. But good for you to allow for the possibility that this might not be the Republicans’ fault when they had absolutely nothing to do with it.

Yeesh.

rbj on October 8, 2013 at 11:33 AM

When something starts out: “While it’s not clear how widespread the problem is”, you know it’s bad.

Doctors say it every day when confronted with dying patients families.

patman77 on October 8, 2013 at 11:33 AM

404 ObamaCareError

Savings Not Found

HumpBot Salvation on October 8, 2013 at 11:26 AM

Of course there are no savings. We knew that when we were told that we wouldn’t be paying one more dime for Obamacare than we are now. I’m holding them to that promise.

Happy Nomad on October 8, 2013 at 11:34 AM

A “glitch” is when your taillight doesn’t work. When your brakes fail and you go careening off the overpass, that’s more what we’d call a “catastrophic failure.”

I think Fukushima can be considered a glitch under this administration’s expanded definition of the word.

Weight of Glory on October 8, 2013 at 11:35 AM

“What we’re seeing in public is the web portal, which is a mess. It is just as bad behind the wizard’s curtain.

No no no no.

The front-end is the simple part; it’s the back-end in which the data is organized and stored in a way for seamless, quick, and error-free retrieval that is the hard part.

If the front-end is a mess, the back-end is going to be the mother of all ‘ef-upped software/hardware messes.

PackerBronco on October 8, 2013 at 11:36 AM

I’m sorry I think this is funny.

gophergirl on October 8, 2013 at 11:36 AM

If the government shut-down included ObamaCare …

… how would we know?

PackerBronco on October 8, 2013 at 11:37 AM

Conservative hackers hard at work?

Charlemagne on October 8, 2013 at 11:38 AM

See, this is why we need single-payer.

/coming soon from an idiot near you

Good Lt on October 8, 2013 at 11:29 AM

Basic tenet of liberalism: Government grows in response to failure.

PackerBronco on October 8, 2013 at 11:38 AM

Obamacare is nothing but a new tax disguised as health insurance. Basically, people pay their tax as long as they’re healthy. Then, whenever they might need expensive health care, they sign up for the insurance under the existing conditions rule. Then, when all private insurance companies go out of business, the sheep will have nowhere to turn but big brother and its corrupt elitist bureaucrats to decide whether or not they’re of any value to society before granting the care.

1984 just came a couple of decades late.

cajunpatriot on October 8, 2013 at 11:39 AM

I do not think that the Republicans can be blamed for this particular disaster.
Really Megan? How generous, especially considering that there was not one single Republican vote for this crap sandwich and the Tea Party was pushing for a one year delay in the individual mandate which would have actually given the regime time to fix this mess. But good for you to allow for the possibility that this might not be the Republicans’ fault when they had absolutely nothing to do with it.

Yeesh.

rbj on October 8, 2013 at 11:33 AM

Of course it will be blamed on the Republicans…everything is.
The Ds will shout it, the compliant media will trumpet it 24/7…and the stage is set for the next solution – Single Payor System (the plan all along).

krome on October 8, 2013 at 11:40 AM

I’M NOT ASKING FOR MUCH IN THIS LIFE, BUT FOR FREAKIN SHARKS WITH FREAKIN LASER BEAMS ATTACHED TO THEIR HEADS

Deafdog on October 8, 2013 at 11:40 AM

If the front-end is a mess, the back-end is going to be the mother of all ‘ef-upped software/hardware messes.

PackerBronco on October 8, 2013 at 11:36 AM

That’s by design. The system is supposed to “enroll” enough people that it becomes too big to fail, hello single payer healthcare.

In other words, the system is not designed to have an operational back end.

Happy Nomad on October 8, 2013 at 11:41 AM

See, this is why we need single-payer.

/coming soon from an idiot near you

Good Lt on October 8, 2013 at 11:29 AM

I was just going to say… We all knew this was designed to fail to bring in single-payer, but I didn’t think they would actively sabotage it to get there. The sad part is if their excuses for why we need single-payer works. “The system we set up is a big mess and it’s not sustainable, which is why we need to be in control of the whole system.”

MobileVideoEngineer on October 8, 2013 at 11:41 AM

There’s nothing funny or good about this. Come January 1, you will be fined if they do not have you listed as covered. It doesn’t matter if you tried — it’ll be guilty until proven innocent. Think computer lists of suspended driver licenses. If the computer says you’re suspended, you will get cited for driving while suspended AND in most states your car will be impounded. In the end you might prevail but even so you have been seriously impacted.

The template for managing a crisis is well-tested and apparently will be used. The powers-that-be are in a win-win.

platypus on October 8, 2013 at 11:46 AM

This is exactly what happened with Making Homes Affordable.

What was supposed to help several million, only worked for a few hundred thousand.

And it wasn’t fixed.

It was scrapped, redesigned and shifted into a multi-layer program that no one really knows who or what it’s dong anymore.

budfox on October 8, 2013 at 11:47 AM

Democrats are great at building complex systems to oppress their political opponents.

Not so good at delivering goods and services.

gwelf on October 8, 2013 at 11:47 AM

PackerBronco on October 8, 2013 at 11:36 AM

That’s exactly what I’ve been thinking.

budfox on October 8, 2013 at 11:48 AM

No no no no.

The front-end is the simple part; it’s the back-end in which the data is organized and stored in a way for seamless, quick, and error-free retrieval that is the hard part.

If the front-end is a mess, the back-end is going to be the mother of all ‘ef-upped software/hardware messes.

PackerBronco on October 8, 2013 at 11:36 AM

There is a front, a middle, and a back. The front is just the GUI or UI that everyone sees and for the most part is static. The back is the database where everything is stored. What everyone is talking about is essentially the middle and the middle is where things get really tricky, so my guess is that they got some really horrible jQuery/JavaScript and/or SQL coders.

MobileVideoEngineer on October 8, 2013 at 11:49 AM

Cajun…. scotus upheld this as a tax which the dems don’t like to be reminded of

cmsinaz on October 8, 2013 at 11:52 AM

There is a front, a middle, and a back. The front is just the GUI or UI that everyone sees and for the most part is static. The back is the database where everything is stored. What everyone is talking about is essentially the middle and the middle is where things get really tricky, so my guess is that they got some really horrible jQuery/JavaScript and/or SQL coders.

MobileVideoEngineer on October 8, 2013 at 11:49 AM

And I’ve worked on all three parts of a site. I will admit though that I’m much stronger at the front and middle than I am the back.

MobileVideoEngineer on October 8, 2013 at 11:53 AM

OT: Dog-Eater to make a statement at 2pm ET

@breakingpol

White House: President Obama to deliver a statement at 2 pm ET today – @lesleyclark

sentinelrules on October 8, 2013 at 11:55 AM

But, are the identity thieves getting non-garbled data?

besser tot als rot on October 8, 2013 at 11:23 AM

Big Obamacare winner = Lifelock

slickwillie2001 on October 8, 2013 at 11:56 AM

but I’m sure that immigration rally on the national mall will go off with out a hitch though…

Closed to American citizens and Veterans but open to illegals…

PatriotRider on October 8, 2013 at 11:56 AM

Buried deep in the NYT’s story on the website trainwreck this morning is the fact that the two chief contractors in building the site (whom the feds refuse to officially identify) claim that “they had passed operational readiness reviews conducted last month by the federal government.”

Please don’t tell me these are the same people that are going to be responsible for the “operational readiness” of our medical care.

dirtseller on October 8, 2013 at 11:56 AM

I can’t believe that their QA/QC is so bad that they don’t realize they have an incomplete application. I tend to think that they know they are pushing out incomplete apps to insurers so that they can try to blame the private insurance companies when individuals have problems.

Ironwood297 on October 8, 2013 at 11:57 AM

“I tweaked the headline and a line in the post to say that it’s incomplete data that’s plaguing the insurance companies, not necessarily garbled data”

This is a meaningless distinction, in my opinion. If a downstream system expects a file of a particular format with a given set of elements, and it doesn’t get that, then it fails to process, regardless of whether the data was “garbled” in transmission or just plain old wrongly entered or missing. Either way, a human being is going to have go in to the file, post-transmission, and call the person who signed up (“the customer”) and work with that person to correct each field with an old-fashioned data entry package. Then, the customer is going to need to go online and verify each of those changes.

This multi-step process is going to take a year to build, by itself. Moreover you should consider the “customers” here: the screens are going to have to be multi-lingual (and in lots of languages) and the customers, many of whom are not used to the precise nature of “getting the info right” (ok, they’re stupid and impatient) are going to make lots of mistakes.

The downstream systems will have add in data “correction and perfection” capabilities, which means the insurance companies, after the files are supposedly complete, are going to need to have an automated way to go out to the source external databases (social security, IRS, etc) originally used to make sure the corrected data is in fact correct.

Five years, minimum. And I do this for a living in the private sector, where you can contain people’s utopian desires and yell at them, or fire them, when they screw up. “Never”, probably, in the public sector.

MTF on October 8, 2013 at 11:58 AM

The companies are receiving electronic files that can’t open

You can safely say the data is garbled… or they don’t have the security key to open it, in which case it’s beyond garbled, it’s garbledy gooked.

WitchDoctor on October 8, 2013 at 11:58 AM

Didn’t the insurance companies know the old saying about “sleeping with dogs and getting fleas”?

Tater Salad on October 8, 2013 at 12:00 PM

But, don’t worry, you still can keep your doctor if you like your doctor. He has moved to Belize and set up shop. There’s a 5 star resort next door and a golf course.

Kissmygrits on October 8, 2013 at 12:01 PM

Just a second, they refuse to identify the contractors for this mess? That’s FOIA territory right there. There are no security implications and the govt. just feels that it’s nobody’s business, is that it?

And by the way, how is it that Obamacare is an “essential” govt. service that is working during the shutdown?

Surellin on October 8, 2013 at 12:01 PM

How much do you wanna bet these contractors are big Obama donors? If I could get to Vegas with this bet I wouldn’t need health insurance.

Tater Salad on October 8, 2013 at 12:02 PM

“The insurance industry is scared to death.”

They should have listened to the racists.

socalcon on October 8, 2013 at 12:02 PM

MTF on October 8, 2013 at 11:58 AM

Yeah, it sounds like multiple systems are messed up. With the way things are playing out it sounds as if not only is the actual site messed up, but the web service layer that distributes the information to each individual insurance company is hosed. If the people weren’t already so dumbed down, that excuse may actually work for why we need single-payer, but at the same time they also had to be the ones to create the web services, so why should we think they would do any better with controlling the whole thing?

MobileVideoEngineer on October 8, 2013 at 12:04 PM

“The insurance industry is scared to death.”

Gee, imagine that. Maybe it’s because as they look into mirrors lately the see the image of a brontosaurus looking back.

rrpjr on October 8, 2013 at 12:05 PM

I think this is by design and will be unworkable until after the 2014 elections.If the dems do good then the glitches will be fixed overnight.

docflash on October 8, 2013 at 12:05 PM

Just a second, they refuse to identify the contractors for this mess?

Surellin on October 8, 2013 at 12:01 PM

Most.
Transparent.
Administration.
Ever.

socalcon on October 8, 2013 at 12:06 PM

Did the feds purposely drop their readiness standards in the name of rolling this out on October 1, come glitch hell or 404 high water? Or are the feds themselves so deeply in the dark about how to make the site run efficiently that, as best as they could tell, the sites were ready? Gotta be the first explanation, no?

We are supposed to trust them with the NSA ‘metadata,’ too.

Resist We Much on October 8, 2013 at 12:07 PM

I think this is by design and will be unworkable until after the 2014 elections.If the dems do good then the glitches will be fixed overnight.

docflash on October 8, 2013 at 12:05 PM

If that’s the case why don’t the Dems just agree with not funding the thing until 2015 when the employer mandate kicks in? I know, that’s a bit of a rhetorical question as it’s because it was the Republicans’ idea and no matter what they can’t be seen as caving to the Republicans.

MobileVideoEngineer on October 8, 2013 at 12:08 PM

so dear leader will give his same spiel and get more softball questions….

i’ll pass this time

cmsinaz on October 8, 2013 at 12:09 PM

Meeting ‘readiness standards’ is only important of the ‘readiness standards’ are well thought out and reflect what the use of the system will be and how it is to interoperate with the State exchanges and insurance companies.

If you don’t know all that stuff then meeting ‘readiness standards’ is meaningless because the standards, themselves, are junk.

ajacksonian on October 8, 2013 at 12:09 PM

“The insurance industry is scared to death.”

So the plan is working.

Bmore on October 8, 2013 at 12:10 PM

They could have delayed the rollout, of course, just like they delayed the employer mandate.

I have to take issue with this notion that he could have delayed the mandate. Nothing in the statute as passed permits the petty dictator to delay anything. Writing like this only serves to validate his completely illegal acts of selectively complying with the statute.

Lost in Jersey on October 8, 2013 at 12:11 PM

Chad and his dad hardest hit.

Bitter Clinger on October 8, 2013 at 12:11 PM

Just a second, they refuse to identify the contractors for this mess? That’s FOIA territory right there. There are no security implications and the govt. just feels that it’s nobody’s business, is that it?

And by the way, how is it that Obamacare is an “essential” govt. service that is working during the shutdown?

Surellin on October 8, 2013 at 12:01 PM

It’s a Canadian company identified in a Headlines thread article a few days ago, something like ‘CGI’.

slickwillie2001 on October 8, 2013 at 12:13 PM

404 ObamaCareError

Savings Not Found

HumpBot Salvation on October 8, 2013 at 11:26 AM

internet winner of the day, no need to say more.

dmacleo on October 8, 2013 at 12:13 PM

Huh. It’s almost as if a huge government bureaucracy with virtually unlimited resources can’t design and implement something as well as smaller private companies who are forced to work within a budget. Freaky.

cynccook on October 8, 2013 at 12:15 PM

Didn’t the insurance companies know the old saying about “sleeping with dogs and getting fleas”?
Tater Salad

This. The insurance companies threw the American public to Barry and his crocodiles in the Dim party, hoping to be eaten last, instead of fighting this thing like they did with Hillarycare. If it wasn’t that we are going to end up with socialized medicine, I would enjoy the next couple years when they all start going bankrupt. Oh what the heck, I have so little to enjoy while the country collapses, I think I will go ahead and enjoy the insurance companies getting eaten up by their Smiling Dem Crocodile “Friends.”

MaureenTheTemp on October 8, 2013 at 12:16 PM

“The insurance industry is scared to death.”

So the plan is working.

Bmore on October 8, 2013 at 12:10 PM

Health Insurance Companies Are Praying ObamaCare Will Stand

cynccook on October 8, 2013 at 12:20 PM

This is still the early days of Obamacare. I suspect that it is going to get a lot worse as time passes. I don’t see Obama and the Democrats as being diabolically clever and evil. I see them as being incompetent and evil. The debacle of Obamacare is just starting to meet Reality. Comedians will milk this for jokes for years, that’s my prediction!

bigmike on October 8, 2013 at 12:22 PM

If the government shut-down included ObamaCare …

… how would we know?

PackerBronco on October 8, 2013 at 11:37 AM

Because the gubmint teat junkies would be here in droves, showing us how bad their withdrawal symptoms are.

CurtZHP on October 8, 2013 at 12:22 PM

If you are unfamiliar with the WHITE Progressive, Allison of Chicago, my blog has become a sort of depository for many of her comments, which include some of the most racist and bigoted that you will read anywhere.

Resist We Much on October 7, 2013 at 2:30 PM

Based here, no doubt.
http://en.wikipedia.org/wiki/Dildo,_Newfoundland_and_Labrador
Dave Drywall owns the company, and as soon as he gets bail it will be all better.

katy the mean old lady on October 8, 2013 at 12:25 PM

This is truly the gang who couldn’t shoot straight. But again, when you’re held to zero standards by an agreeably blind media, why sweat the details?

CaptFlood on October 8, 2013 at 12:27 PM

But, don’t worry, you still can keep your doctor if you like your doctor. He has moved to Belize and set up shop. There’s a 5 star resort next door and a golf course.
Kissmygrits on October 8, 2013 at 12:01 PM

Hey, not to worry… your new doc, Dr Jihad Muhammed, has a big ol’ 200mg dose of morphine all ready for whatever ails ya on your next visit. Nothing non-Halal about that, right?

Patients in the front, body bags out the back… COST SAVINGS!!! All we need is a recipe for soylent green, and we’re ready for 2022!

Marcola on October 8, 2013 at 12:29 PM

I was just going to say… We all knew this was designed to fail to bring in single-payer, but I didn’t think they would actively sabotage it to get there. The sad part is if their excuses for why we need single-payer works. “The system we set up is a big mess and it’s not sustainable, which is why we need to be in control of the whole system.”

MobileVideoEngineer on October 8, 2013 at 11:41 AM

I don’t think they knew this was going to fail, at least not like the way it currently is. I don’t think they had any clue what was in this bill and just threw the implementation to some regime hacks and never bothered to check into what was going on until a few days before the “launch.” The administration is extremely incompetent and the only thing that is saving them is the fact that they have no effective political opposition.

The way the left planned to get us single payer was to slow-boil the frog. I don’t think they planned on creating a massive, immediate crisis while opposition to their law was ALREADY at an all-time high. It’s one thing to gradually raise peoples’ premiums and wreck insurance companies over a long number of years, while giving huge benefits to their party base.

It’s quite another to basically take away the middle class’ healthcare all in one swoop while basically providing zero benefits to anyone else.

Doomberg on October 8, 2013 at 12:30 PM

Oops!S/B

It’s a Canadian company identified in a Headlines thread article a few days ago, something like ‘CGI’.

slickwillie2001 on October 8, 2013 at 12:13 PM

http://en.wikipedia.org/wiki/Dildo,_Newfoundland_and_Labrador
Dave Drywall owns the company, and as soon as he gets bail it will be all better.

katy the mean old lady on October 8, 2013 at 12:25 PM

katy the mean old lady on October 8, 2013 at 12:34 PM

The problem with the fact that all the bugs found “so far” are on the front end/login process only means that no one has yet had the chance to uncover all of the other bugs that will undoubtedly be found once people start messing around in the bowels of this beast.

b4itsover on October 8, 2013 at 12:35 PM

Trainwreck. Reminds me of our current foreign policy.

tommer74 on October 8, 2013 at 12:46 PM

Wow. My brother is a web programmer who wouldn’t DREAM of going live with a site until it had no glitches…has to work in Firefox, Explorer, on a mac, on the iphone, ipad…test, test, test. Months and months and months of tests, and he could still have put this out well within the 3 year time frame these clowns have had. What the hell ? Who cobbled this together? Harry and Nancy?

scalleywag on October 8, 2013 at 12:48 PM

Wow, who could have seen this coming?

Chris of Rights on October 8, 2013 at 12:52 PM

Why do we need government “exchanges”? Why don’t people just google Blue Cross Blue Shield, Aetna or any other company?

Ted Torgerson on October 8, 2013 at 1:10 PM

Why do we need government “exchanges”? Why don’t people just google Blue Cross Blue Shield, Aetna or any other company?

Ted Torgerson on October 8, 2013 at 1:10 PM

Because what they really want is to incrementally subsidize peoples’ payments to ease the way to single-payer. Buying directly from an insurance company doesn’t really help them get there as quickly. Sure, the government could still subsidize it but what they really want is control. This way, the “exchanges” mandate coverage, terms, etc., not the private insurers.

cynccook on October 8, 2013 at 1:20 PM

What was wrong with ehealthinsurance.com performing this task already?

Why do we need the federal government to do this? They jack up the rates and can’t even deliver.

islandman78 on October 8, 2013 at 2:06 PM

islandman78 on October 8, 2013 at 2:06 PM

Power and control.

Plus not enough opportunity for graft, corruption and cronyism.

ajacksonian on October 8, 2013 at 2:18 PM

“…two chief contractors in building the site (whom the feds refuse to officially identify) claim that “they had passed operational readiness reviews conducted last month by the federal government.”

Reminds me when I used to write code and generated a budget program for my wife. After testing and putting all kinds of dumb date and catching the errors and fixing them, I finally got it to where it ran reliably. The first time she ran the program it crashed. I asked her what info she entered. I realized I could never imagine anyone wanting to put that info in. Lesson learned: run the program with different people inputting info to verify that all code modules are compatible and process info reliably. I guess the government learned that the hard way. Failure is not an option. It’s bundled with the ACA website forms.

timberline on October 8, 2013 at 2:44 PM

But they are forwarding all such information to 3rd parties against HIPPA! I have a doctor that said if you sign up, your very personal information is being sent all over the place to folks and companies that have nothing preventing them from selling the info.

rgranger on October 8, 2013 at 2:50 PM

But they are forwarding all such information to 3rd parties against HIPPA! I have a doctor that said if you sign up, your very personal information is being sent all over the place to folks and companies that have nothing preventing them from selling the info.

rgranger on October 8, 2013 at 2:50 PM

HIPPA is pretty much a dead-law walking.

slickwillie2001 on October 8, 2013 at 4:20 PM

They’d rather the public space shuttle Challenger be stuck with a defective product o-ring whose bugs are being worked out in real time than assume some political risk in the name of getting it right.

Thought I had heard that song before.

They also communicated verbally and vocally to their managers that it was extremely unsafe to launch under the expected condition. Two of the engineers became really hot about it, with one of them pounding the table with his fists. That more important message never got transmitted to Florida. NASA, hot to trot, was able to rationalize that the formal message from the engineers in Utah was that they really didn’t know.

* * *

OK – this is too funny.
Was going to link to another site about the disaster and got this:

Due to the lapse in federal government funding, this website is not available.
We sincerely regret this inconvenience.

For information about available government services, visit USA.gov.

AesopFan on October 8, 2013 at 4:27 PM