How much worse will the ObamaCare website glitches get?

posted at 12:01 pm on October 7, 2013 by Allahpundit

Said O this weekend of his massive technological faceplant, “Folks are working around the clock and have been systematically reducing the wait times.” No doubt that’s true; the shutdown might stop the feds from manning the Amber Alert site, but rest assured they’ll find a loophole to keep repairs to Healthcare.gov humming. But how much is left to repair? Ezra Klein’s WaPo Wonkblog has a useful user-friendly interview with a tech expert explaining that the O-Care website has two major problems, one of which is easily resolved and one of which isn’t. The easy one is scalability, i.e. adding more servers to handle the massive traffic flowing to the site. (Why HHS underestimated that traffic so badly is a mystery to everyone except them.) The other one is coding, which was always going to be difficult with an undertaking as massive as ObamaCare even if the site administrators were rigorous about debugging before the rollout.

They … were not rigorous:

Most of the problems like these are in the software. Hardware is the easy part. You can add more hardware and do it easily. Software takes more time. In the rush of getting this out, it seems like testing wasn’t done completely. My expectations from this is that these problems should go away in the next few weeks. The site still won’t be as fast as something like Netflix, but it should work.

The founder of FMS, a software firm, came to the same conclusion when trying to access the site last Tuesday, when it launched. Quote:

What should clearly be an enterprise quality, highly scalable software application, felt like it wouldn’t pass a basic code review. It appears the people who built the site don’t know what they’re doing, never used it, and didn’t test it

It makes me wonder if this is the first paid application created by these developers. How much did the contractor receive for creating this awful solution? Was it awarded to the lowest price bidder? As a taxpayer, I hope we didn’t didn’t pay a premium for this quality because it needs to be rebuilt. And fixing, testing, and redeploying a live application like this is non-trivial. The managers who approved this system before it went live should be held accountable, along with the people who selected them.

Our Professional Solutions Group has created many mission-critical, custom software applications where scalability, reliability and quality are paramount. For instance, we built the Logistics Support System (LSS) for International Humanitarian Relief where lives are dependent on accurate, timely data on a global scale. I know what’s involved in creating great software, and this ain’t it. Healthcare.gov is simply an insurance quote system. As a software developer, I’m embarrassed for my profession. If FMS ever delivered such crap, I’d be personally inconsolable. This couldn’t pass an introductory computer science class.

In case you missed Erika’s post yesterday, tech experts told Reuters that the site has so many plug-ins, scripts, and otherwise inexplicable features (including an upload function!) streaming data between the user’s computer and the server that it’s inadvertently multiplying the load on its own system — not unlike a self-perpetrated DDOS attack, per one of Reuters’s sources. That is to say, the coding is so terrible that it’s actually compounding the scalability problem. So maybe HHS did properly estimate how much traffic there would be. They just didn’t anticipate that the site’s architecture would be such an unholy clusterfark that it would end up multiplying that traffic to unmanageable levels.

Remember, though: This is the easy part. Eventually, someone in the federal brain trust will figure out how to tweak the site so that it’s capable of processing basic vital information about the enrollee and creating an account for him/her, just like every privately-run commercial website in the world does every day. The hard part, which has already forced some of the state exchanges to partially suspend website operations for awhile, is accurately calculating the subsidies that each enrollee is entitled to under the law. If the coding is so poor that it can’t create accounts for people, how will it handle a higher-end function like that? Tech experts would love to know:

Several information technology experts predicted there would be even more technical problems as online systems confront premium payments, changes in eligibility and other complex tasks.

“Is this just the tip of the iceberg?” asked Harold Tuck, former chief information officer for San Diego County. “There ought to have been better beta testing of the systems, and these errors wouldn’t have come up.”

Bill Curtis, chief scientific officer at CAST, a New York-based firm that analyzes information technology systems, said the heavy traffic probably explained many of the problems. “When you have this kind of volume, it exposes all kinds of weaknesses,” he said.

The good news for O-Care fans is that they have tested the parts of the software responsible for calculating subsidies. The bad news is that, as of September 20th, this was the result of those tests. There’s an odd symmetry in all this. As Pelosi once famously noted, they didn’t find out what was in the bill until they passed it; evidently they won’t find out what the website is and isn’t capable of until hundreds of thousands of people are struggling with it. But that’s true to the program’s origins. O-Care began haphazardly, as an applause line in a speech, and after endless political, legal, and technological headaches, here we are.

Via the Free Beacon, here’s Chuck Todd declaring disaster. Exit question: Didn’t HHS promise on Friday that there would be “significant improvements in the online consumer experience” by Monday? Philip Klein tried again this morning and still couldn’t log on.


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Yeah, but the parent of the amber alert website is shutdown.
http://www.ojp.gov/

bbordwell on October 7, 2013 at 11:41 AM

Schadenfreude on October 7, 2013 at 12:03 PM

Sorry, link to above

Schadenfreude on October 7, 2013 at 12:03 PM

Nothing to see here. Now go drink your water.

patman77 on October 7, 2013 at 12:04 PM

In the rush of getting this out, it seems like testing wasn’t done completely.

 
They only had three and a half years, racists.

rogerb on October 7, 2013 at 12:04 PM

All on topic. They claim the Amber alert site is back up, and that it’s “just for reference”, the goons…but its parent site is still down.

Yes, yes, I know, the obama’care’ sites and systems are worse than a 4th world potentate state.

Welcome to the US of Zimbabwe, where O’Mugabe rules, like a loser, not like a winner.

He won in 2012 like Mugabe did in 2013 and he rules like him too. It’s why Holder is still there.

Schadenfreude on October 7, 2013 at 12:05 PM

The system was outsourced to Canada and in the majority to H1 and even illegal IT types.

Sadly, all you capable US IT types without work don’t count.

Your gov’t hates you.

Schadenfreude on October 7, 2013 at 12:06 PM

Last I heard, they were going to hook up the ObamaCare to the W.O.P.R.

“The only winning move is not to play live.”

portlandon on October 7, 2013 at 12:08 PM

It’s a clown app, bro

faraway on October 7, 2013 at 12:10 PM

Healthcare.gov is not the first government computer/software boondoggle….
And it won’t be the last.

A Billion Dollar Supercomputer Boondoggle?

http://www.heritage.org/research/reports/1989/11/a-billion-dollar-supercomputer-boondoggle

IRS software glitch delays some tax refunds

http://www.reuters.com/article/2012/03/03/us-usa-tax-irs-refunds-idUSTRE82200Z20120303

Boondoggle Goes Boom

http://www.newrepublic.com/article/113484/how-pentagon-boondoggle-putting-soldiers-danger

E-com: Postal Service Boondoggle.

http://news.google.com/newspapers?nid=1891&dat=19831227&id=QqUfAAAAIBAJ&sjid=OdYEAAAAIBAJ&pg=3044,5136776

The VA’s billion dollar boondoggle

http://dailycaller.com/2013/07/22/the-vas-billion-dollar-boondoggle/

redguy on October 7, 2013 at 12:12 PM

What are you talking about?! All of the problems are caused by tea bagger extremist racist homophobic christian bigots.

Wino on October 7, 2013 at 12:12 PM

All on topic

Bill Ayers: I was Sarah Palin’s road kill
Years of attacks didn’t prepare me for the charge that Obama was “palling around with terrorists” — meaning me

H/t the great HA-davidk

Schadenfreude on October 7, 2013 at 12:12 PM

lets throw more money for it
-dems

cmsinaz on October 7, 2013 at 12:13 PM

I can’t see how this should be so hard.

“If x, then y, else z”

davidk on October 7, 2013 at 12:15 PM

With a website like this, the health care must be just fabulous!!!

Bitter Clinger on October 7, 2013 at 12:16 PM

They only had three and a half years, racists.

rogerb on October 7, 2013 at 12:04 PM

And unlimited budget.

redzap on October 7, 2013 at 12:16 PM

Fournier: Fourth Estate or Fifth Column? Fifth column all the way.

Sorry to be naive, but for crying out loud. Does Fournier work for the National Journal or for some Obama group like OFA?

BuckeyeSam on October 7, 2013 at 12:16 PM

http://tinyurl.com/kduxz43
Here’s a funny screen cap of the healthcare.gov website…

SnowSun on October 7, 2013 at 12:16 PM

0b00ba petulantly and sadistically punishes octogenarian war vets and tourists by closing monuments and parks that require no staff -by staffing them to prevent visitors. He’s turned parks into anti-parks.

Why then assume that the 0b00baCare exchange sites’ malfunctions are the result of incompetence and mistakes? Maybe this is the beginning of anti-healthcare?

Millions of Americans are being forced into these exchanges to purchase insurance whose deductible and premiums they can’t afford. How can that be? The promise of 0b00baCare was the opposite, right?

When easily foreseen disastrous consequences result from foolish activity, they may fairly be considered goals rather than accidents.

Akzed on October 7, 2013 at 12:19 PM

This is true, and then some.

Schadenfreude on October 7, 2013 at 12:19 PM

They only had three and a half years, racists.

rogerb on October 7, 2013 at 12:04 PM

There was a troll who said that they were lowering the expectations to make it look better at some other point in time. I can’t find it, can you please repost it?

nobar on October 7, 2013 at 12:20 PM

Just remember, if you log onto an ObamaCare Web site and it’s fast and clean and bug-free, it’s probably a scammers page and you should log off immediately.

PackerBronco on October 7, 2013 at 12:22 PM

This is true, and then some.

Schadenfreude on October 7, 2013 at 12:19 PM

And then a BIG some! General disability payments to individuals (as with unemployment payments) are not even within the purview of the feral government, to begin with.

$135 billion/year … FFS!

ThePrimordialOrderedPair on October 7, 2013 at 12:23 PM

And this is just the sign up…in the end, Dear Leader wants single payer.

d1carter on October 7, 2013 at 12:25 PM

So since I don’t support Obamacare and want it to fail…. I am un-American and unpatriotic. Got it.

At least they don’t mind reminding us of how blinded by ideology they are.

skywalkr2 on October 7, 2013 at 12:25 PM

“Rooting for failure” is unpatriotic eh?

So wait a second, I thought dissent was the highest form of patriotism… at least thats what they told us during the Iraq war…

Defenestratus on October 7, 2013 at 12:27 PM

Fournier loves bammycare because he’ll never be subjected to it. He makes enough money to get any care he wants from any doctor he wants.

Blake on October 7, 2013 at 12:31 PM

lets throw more money for it
-dems

cmsinaz on October 7, 2013 at 12:13 PM

It’s going to take a lot of money to set these things up and keep them running…a lot of money. The states that are doing it on their own will have a billions of $$ in additional costs….fools. I guess they like the idea that the jobs will stay in state. The federal side will also be a huge ongoingmaintenance issue.

Deafdog on October 7, 2013 at 12:34 PM

I have no intention of even visiting the site, much less trying to log in or create an account. I will not give these fascists one piece of information about myself beyond what they have no doubt already stolen.
I will simply pay the fine – if they can find me and make me – then purchase insurance only when and if I learn I have a serious illness. That’s what any rational person confronted by this ridiculous mess would do and what in fact the system encourages.
That’s also how we collapse and destroy Obamacare.

Curmudgeon on October 7, 2013 at 12:34 PM

You’re only seeing the effects of not testing for capacity or functionality…wait until the lack of security testing begins to be an issue.

ExPat on October 7, 2013 at 12:36 PM

And this is just the sign up…in the end, Dear Leader wants single payer.

d1carter on October 7, 2013 at 12:25 PM

I have to say, I don’t get why people call it “single payer” when it’s really “single feral government provider”. Yes, the feral government ends up being the only one allowed to pay for services for the peons, but that isn’t the real issue. This is another of the lefty’s linguistic distortions that have been allowed to infect the mainstream usage in order to deflect from the truth of the situation.

Barky and the America-hating left want “national socialized medicine”. We should call it what it is.

ThePrimordialOrderedPair on October 7, 2013 at 12:36 PM

“Most of the problems like these are in the software. Hardware is the easy part. You can add more hardware and do it easily. Software takes more time. In the rush of getting this out, it seems like testing wasn’t done completely. My expectations from this is that these problems should go away in the next few weeks. The site still won’t be as fast as something like Netflix, but it should work.”

..couple of observations.

(1) Mebbe these geniuses shoulda hired Rinsed Peenis and his crowd to consult with them about the prospect of live beta testing releases with the American public.

(2) Mebbe everyone should now understand the value of free-market capitalism and competition. NetFlix came back from the dead and put up a system that allows people to stream movies on their friggin’ telephones, fercrissakes. And they did it because they are COMPETING with their rivals.

The War Planner on October 7, 2013 at 12:36 PM

We’re from the government. We’re here to help.

Philly on October 7, 2013 at 12:37 PM

I love when news reader idiots use what they think are technical words, like “Glitch”.

Amusing how the news readers also took time instruct their viewers that the “Shutdown Issue” is just so overshadowing the failures of the healthcare website, while only talking about said website failures (glitches hahaha) for the entire segment.

Blind to irony, they are.

PoliTech on October 7, 2013 at 12:37 PM

No news yet that our enemies abroad aren’t aren’t probing or attacking this system yet.

That’s good news, isn’t it?

Dusty on October 7, 2013 at 12:38 PM

It’s also hilarious listening to BHO say that the glitches will be fixed.

This will be a lot like the Gulf Oil Spill where BHO can talk about fixing things, but he’ll be powerless to do anything.

Fixing and maintaining the exchanges will be an eternal mess.

Deafdog on October 7, 2013 at 12:39 PM

They probably outsourced the QA Testing of gave it to H1B visas

ginaswo on October 7, 2013 at 12:39 PM

aren’t aren’t = are

Need much more coffee.

Dusty on October 7, 2013 at 12:40 PM

Glitches? What Glitches? Sounds like more Republican hate speech. Why, if there were glitches, the MSM would have shed the harsh light of truth on them, just like they did with Benghazi, the IRS, Fast and Furious…

Oh, wait…

CaptFlood on October 7, 2013 at 12:40 PM

Hey, when it’s designed to Hoover your hard drive, you’re going to get those “glitchies”.

Steve Eggleston on October 7, 2013 at 12:41 PM

In some states the healthcare.gov site simply does not work right, even if you can get in to create your login. In some states they have not gotten the security questions drop-down to work.

This is a very basic/simple thing. It’s like forgetting to paint the outside of a brand new house before you sell it. Having worked with webforms before, you can’t go live with it before the fields are all there!

I suspect this was done on purpose for some insidious reason. I wonder if Obama knows that the default and subsequent market turmoil is about to comence? There’s a clear potential setup here between the government shutdown, debt payments and the economy. Don’t put it past Obama and his elite bretheren to bring this mother down and try to “blame it on the Republicans”.

fatlibertarianinokc on October 7, 2013 at 12:43 PM

The Canadian firm that designed the program also failed in Canada.

PattyJ on October 7, 2013 at 12:43 PM

This will be a lot like the Gulf Oil Spill where BHO can talk about fixing things, but he’ll be powerless to do anything.

Deafdog on October 7, 2013 at 12:39 PM

Just a clarification, during the Gulf oil spill (which was brought on mostly by the Coast Guard demanding that the fire be put out, thereby flooding and capsizing the platform, which bent and broke the pipe) Barky was not powerless. He did everything he could think of to make that spill as bad as possible. States had resources ready to help mitigate and contain the spill but the feral government Barrycaded them from doing anything, thereby insuring that the spill would reach its utmost damage potential. (This feral government “shut-down” is not the first time Barrycades went up to harm Americans and America)

“Daddy, did you plug the hole?”

“No, but I stopped Louisianna from doing anything to help or to save their shorelines! Husseins were born to spill oil in gulfs and no one is going to stop me from reaching my destiny of destruction on these Western pigdogs!”

ThePrimordialOrderedPair on October 7, 2013 at 12:45 PM

The Canadian firm that designed the program also failed in Canada.

PattyJ on October 7, 2013 at 12:43 PM

Oh, it makes sense now, I see why Obama used them.

redguy on October 7, 2013 at 12:46 PM

(Why HHS underestimated that traffic so badly is a mystery to everyone except them.)

Because they used Medicare.gov’s traffic load as their benchmark http://bit.ly/GDNxfC

TC@LeatherPenguin on October 7, 2013 at 12:46 PM

This is a very basic/simple thing. It’s like forgetting to paint the outside of a brand new house before you sell it. Having worked with webforms before, you can’t go live with it before the fields are all there!

fatlibertarianinokc on October 7, 2013 at 12:43 PM

1-800-F1UCKYO!!!” — King Admiral Emperor Barky

ThePrimordialOrderedPair on October 7, 2013 at 12:47 PM

http://www.mercurynews.com/nation-world/ci_24248486/obamacares-winners-and-losers-bay-area

Read it and weep you loser libs!!

Especially for verbaluce and the ILK!!

Here are a few choice comments:

Vinson, a 60-year-old retired teacher, and Waschura, a 52-year-old self-employed engineer, are making up the difference.
“I was laughing at Boehner — until the mail came today,”

Waschura said, referring to House Speaker John Boehner, who is leading the Republican charge to defund Obamacare.

“I really don’t like the Republican tactics, but at least now I can understand why they are so pissed about this. When you take $10,000 out of my family’s pocket each year, that’s otherwise disposable income or retirement savings that will not be going into our local economy.”

“Of course, I want people to have health care,” Vinson said. “I just didn’t realize I would be the one who was going to pay for it personally.”….

Seventeen groups of people who voted for Barry:

1) Union thugs, ticks, and pawns

2) Black racists and people who thought it would be cool to have a non-white President

3) Wealthy campaign contributors who get big rebates in terms of federal grants, contracts, loans, and special favors

4) Naïve youth

5) Communists, Marxists, Islamofascists, and anyone else who hates America or capitalism

6) Guilty white liberals

7) Academics who benefit from federal grants and increased federal support for student loans

8) The entitled class

9) Legal Hispanic voters who want amnesty for their kin and friends who are here (or would come here) illegally

10) People who work in professions or live in communities where intolerance and discrimination by Democrats is overwhelming, severe, and totalitarian

11) Government workers who lack integrity

12) Some homosexual activists

13) The very elite and arrogant

14) People who are pro-abortion

15) Single women who have a fantasy romance with Obama and the federal government, falsely assuming they will help them in time of need

16) 64% of High school dropouts

17) Dead people and people committing vote fraud…

Scrumpy on October 7, 2013 at 12:50 PM

So, after three years of lead time, they still did not make it work. Sounds to me like this was done on purpose. One other thought just occurred to me, maybe, just maybe, everyone knew that the Supreme Court was going to reject the law and they figured they really didn’t have to worry about implementing it. Just a thought.

Johnnyreb on October 7, 2013 at 12:52 PM

This poorly architected system will haunt Obamacare to it’s grave.

JimK on October 7, 2013 at 12:55 PM

A rule of thumb in programming is that for every bug you have to patch you will create new bugs. If you haven’t designed complex software correctly all attempts to patch it will fail. Why do you think computer operating systems, be it IOS, Windows, Android, Linux, etc. are constantly being updated. These systems are way to complex to be done perfectly. A well designed system can keep its functionality in a dynamic environment. A kluge like the Obamacare software will never work in a dynamic environment. Software isn’t static. It requires constant updates.

jerryofva on October 7, 2013 at 12:59 PM

I have no intention of even visiting the site, much less trying to log in or create an account. I will not give these fascists one piece of information about myself beyond what they have no doubt already stolen.
I will simply pay the fine – if they can find me and make me – then purchase insurance only when and if I learn I have a serious illness. That’s what any rational person confronted by this ridiculous mess would do and what in fact the system encourages.
That’s also how we collapse and destroy Obamacare.

Curmudgeon on October 7, 2013 at 12:34 PM

I signed on to the NY site, for fits ‘n’ giggles. Refused to give my SSN, and yet, they still seemed to know who held my mortgage and my previous address.

Since I told them I would have no income in 2014 (who can see into the future, particularly in this economy?), they said i wasn’t eligible.

YIPPEE!! I’m legally off the hook, huh?

Maddie on October 7, 2013 at 1:01 PM

(Why HHS underestimated that traffic so badly is a mystery to everyone except them.)

Actually they overestimated their ability to create a decent commerce website.

Heck, if Travelocity can do it, how hard can it be for the best and brightest of the government overlords to do even bettah?

PackerBronco on October 7, 2013 at 1:02 PM

Just wait until people get the sticker shock when they do get in and see the massive premium increases for poor coverage.

These policies are a perfect storm of badness: 1) high premiums, 2) high deductibles (even the high-end Obamacare policies have thousands of dollars of deductibles), and 3) even worse, poor coverage for major medical conditions.

The gold plans cover 80% of your bills after you’ve met your deductible. If you land in intensive care for a couple days, get a CT or MRI, end up having surgery, and then spend a couple days recovering in a hospital bed, your costs are going to be bankruptcy inducing. God help you if you get a bronze plan, where you’re responsible for 40% above your deductible.

The best that can be said of these policies is that the out-of-pocket costs for health-care users will be so high, that they will start shopping around for their care, and it will finally inject some downward price pressure on the industry.

Of course, the badness of the policies is the whole point. The goal of this whole enterprise was to get people so upset that they will want a single-payer, government-controlled health-care system.

However, it’s probably teaching exactly the opposite lesson. Even this level of government involvement is proving so disastrous, so complex, so dysfunctional that I think people will more inclined to want a more privatized system.

HakerA on October 7, 2013 at 1:07 PM

And all these techies working around the clock all weekend where paid what and by how? Obamacare has NOT yet been funded!

UnderstandingisPower on October 7, 2013 at 1:08 PM

H/t Murphy9

Schadenfreude on October 7, 2013 at 1:10 PM

Blame Canada.

trigon on October 7, 2013 at 1:13 PM

Why HHS underestimated that traffic so badly is a mystery to everyone except them.

My guess is that they didn’t “underestimate traffic,” but that this is a handy excuse and cover for deeper flaws.

How much did the contractor receive for creating this awful solution? Was it awarded to the lowest price bidder?

My guess is that it was awarded to the highest price bidder who also happened to be a huge donator to the Obama campaign. Little or no attention was given to whether or not they were actually qualified or capable of accomplishing what they were supposed to do.

The managers who approved this system before it went live should be held accountable, along with the people who selected them.

This is a joke, right? Accountability? pshaw!

“Is this just the tip of the iceberg?”

Iceberg? What iceberg? Nothing to see here, folks. Move along. We’ve got everything under control. Actually, hitting an iceberg is a good thing.

Harrell on October 7, 2013 at 1:14 PM

In defense of the software developers, they were in an untenable position from day one.

The mantra of software project development is that it’s balanced properly on a three-legged stool.

The legs are:
1) Cost
2) Time
3) Features

Most development companies will say something like this to their clients, “We’ll let you control any two of the legs, but we control the third.”

In other words, if you want it cheap and fast, then we get to say “ok, we’re cutting all these features”.

If you want it feature rich and on time, then we tell you “Ok, but you’re going to pay for us to triple the size of our development and QA staff”.

Government projects are usually fixed-bid. So, the developer doesn’t control cost. Usually, but not always, government projects have a hard and fast drop dead date as well. So, the developer doesn’t control time either. That leaves the developer with control of features.

However, in the case of Healthcare.gov, the government also demanded control of the feature set. Their “it must do” list was pretty much the entire feature list. There were very few “it should do” or “it would be nice to do” features.

So, the developers took the contract (you could argue that they shouldn’t have, but someone ALWAYS will–probably a lot of people that were goo avoided the project for this very reason, though). And then they realized they were in trouble with the timeline. That’s not surprising either. Most software projects get in trouble with the timeline at some point.

At that point the developer goes back to the client and says “we need more time”, or “we need more money”, or “we have to cut features”. Sometimes they say two, or even all three of these things. In this case, again, there was a hard and fast deadline. The cost and features were fixed.

There was nothing the developers could do. Other than just code as fast as possible and devote all possible resources to getting it out the door. This means that huge chunks of it were likely untested or minimally tested. Is this bad? Yes. But what do you do if you’re the developer in such a situation? You have to do what the client demands. And when the client is the federal government, you know that non-delivery likely means they will put you out of business. (The contract likely included incredible non-delivery fines as a matter of fact).

So, what happens then? You put out crap, and other developers come in and claim “I’d be embarrassed if my name was on this stuff.” But, in the same position, they would have put out the same crap. They were just smart enough or lucky enough not to be in the same position.

Now, if the developer was smart, they likely added a nice hefty service contract to the project, i.e. “we will do maintenance, bug fixes, etc. for 36 months and it will cost you and arm and a leg”. This is where the developer is going to actually make their money, and perhaps not be so embarrassed.

Chris of Rights on October 7, 2013 at 1:15 PM

Fournier – “Yeah hold on Chuck I have to squeeze in my point about these evil moronic Republicans being “unpatriotic” for opposing Obamacare.”

Todd – “OK, Ron go ahead and make your point about that.”

Fournier – “I just did. Republicans are unpatriotic morons, but the rollout of Obamacare was teh suck.”

Todd – “Well there you have it America: Republicans are unpatriotic morons, and some other stuff. thanks for watching and don’t forget to vote Democrat as many times as possible next year.”

Sacramento on October 7, 2013 at 1:16 PM

Besides their excellent web site, have they even figured out who qualifies for subsidies and whether they are going to actually check? Sounds like the start of the housing crisis all over again.

Cindy Munford on October 7, 2013 at 1:16 PM

Maybe the contractor that designed this cluster did this intentionally….remember the shells that wouldn’t fire, produced by Oskar Schindler’s workers for the Nazis! Crazy like a fox

rhbandsp on October 7, 2013 at 1:23 PM

How much did the contractor receive for creating this awful solution? Was it awarded to the lowest price bidder?

If any “reporter” were to do the actual digging, would it surprise anyone that this corrupt administration would award the design contract to someone who contributed HUGH SUMS to the Obama Campaign?

Bueller? Bueller?

GarandFan on October 7, 2013 at 1:25 PM

Chris of Rights on October 7, 2013 at 1:15 PM

They couldn’t have accomplished this in three years?

I think they got close to a billion dollars. Not enough?

Surely they had top IT personal?

Barred on October 7, 2013 at 1:26 PM

News reports say that Abu Anas al-Libi is a computer expert. Is it mere coincidence that the Administration had Delta Force pick him up at the same time they needed major rework on Healthcare.gov?

Ironwood297 on October 7, 2013 at 1:32 PM

Chris of Rights on October 7, 2013 at 1:15 PM

+eleventy billion trillion.

WitchDoctor on October 7, 2013 at 1:32 PM

Here’s the part I’ve never understood. The 88 billion people (or whatever number they used any given week) of people who did not have insurance was basically made up of three groups, 1) the wealthy 2) the young 3) the dependent classes.

The wealthy are not going to use any government exchange. So we can forget about them. That means that the system was created for the young and those who expect the government to brush their teeth for them every morning.

The young didn’t have insurance because they exercised their freedom in not buying it. They don’t want or need a fancy exchange.

That means that the system is there to serve a class of people who probably visit public libraries to use the bathroom or maybe surf for porn (if they can log on to a computer at all)… I doubt they’ll be able to navigate the ACA site very effectively. And I thought we were told by “civil rights leaders” that bank accounts are racist because black people don’t know how they work (their argument, not mine). How are these people expected to understand the insurance plans?

mankai on October 7, 2013 at 1:32 PM

Maybe the contractor that designed this cluster did this intentionally…

rhbandsp on October 7, 2013 at 1:23 PM

Revenge for The Aroostook War?

mankai on October 7, 2013 at 1:36 PM

I think the founder of FMS should be expecting an IRS audit in 5…4…3…2…1…

Ward Cleaver on October 7, 2013 at 1:50 PM

Seventeen groups of people who voted for Barry:

Scrumpy on October 7, 2013 at 12:50 PM

I really hate to correct you, Scrumpy. (You’re always so spot-on.) But it’s three groups:
1) communists
2) racists
3) morons

GWB on October 7, 2013 at 1:55 PM

Besides their excellent web site, have they even figured out who qualifies for subsidies and whether they are going to actually check? Sounds like the start of the housing crisis all over again.

Cindy Munford on October 7, 2013 at 1:16 PM

They’ll change voting records and political donations to see who is eligible.

HumpBot Salvation on October 7, 2013 at 1:57 PM

I think you have to be insane to input your personal information on that website.

besser tot als rot on October 7, 2013 at 2:01 PM

and otherwise inexplicable features (including an upload function!)

Yeah, not like the NSA is part of the fedrill gummint or nuttin’…

DublOh7 on October 7, 2013 at 2:04 PM

This is like watching a train wreck ………… every day. Republicans need to get out the way and let the Democrats hang themselves. And, wrap this entire fiasco around their necks in the 2014 election.

SC.Charlie on October 7, 2013 at 2:20 PM

Apparently this website was not SHOVEL-READY. This is what happens when you send a politician to do a geek’s job.

ConservativePartyNow on October 7, 2013 at 2:37 PM

Single payer? Hah – when all health-care workers are government employees, the gubmint won’t need to pay anyone anything.

A health-care worker has some pesky conscience thing? You’re no longer qualified to work in health care, you BIGOT.

After that’s all done, it’ll be all about containing costs. Expensive tests? Expensive treatments? Fuggedaboutit. And all those expensive old folks and others with chronic conditions? A big ‘ol dose of morphine is pretty cheap!

Marcola on October 7, 2013 at 3:45 PM

I think you have to be insane to input your personal information on that website.
besser tot als rot on October 7, 2013 at 2:01 PM

For most of us, yes. But, for those who’ve already given all their personal info to 10-20 state and federal programs, who have no assets to speak of (only liabilities) and already have a credit score of zero, what’s the downside? You’re not in danger of losing anything, and you MIGHT just get more free stuff!

Marcola on October 7, 2013 at 3:49 PM

I heard Al Sharpton’s brother’s cousin got the contract to design the system.

/

Key West Reader on October 7, 2013 at 3:53 PM

But they CARE and that’s the important part.

jangle12 on October 7, 2013 at 4:31 PM

Surely they had top IT personal?

Barred on October 7, 2013 at 1:26 PM

TOP MEN.

jangle12 on October 7, 2013 at 4:32 PM

Why HHS underestimated that traffic so badly is a mystery to everyone except them.

The most likely answer is that they didn’t just underestimate it. They probably built their system so badly that they weren’t able to scale it to meet the load they expected.

If the system is built properly, you can scale up. But if it’s built badly enough, adding servers won’t help that much.

There Goes the Neighborhood on October 7, 2013 at 5:52 PM