Life’s a glitch: ObamaCare websites plagued by bugs on launch day; Update: Feds apologize; Video: MSNBC reporter tries, fails to enroll

posted at 11:21 am on October 1, 2013 by Allahpundit

Ed touched on this earlier but it’s worth risking redundancy to give it extra attention, especially now that I’m seeing tweets like this (from a Huffington Post reporter, no less):

“The political world” can focus on whatever it chooses to, so let’s focus. The best round-up of assorted exchange websites melting down on launch day is Twitchy’s, but if you want a walkthrough on what it’s like to try to navigate the Healthcare.gov site this morning, Charlie Spiering at the Examiner is your man. He’s got an easy peasy 14-step guide that involves waiting while the server tries to redirect you to the right page, having your answers to the site’s security questions rejected for no apparent reason, receiving messages that your account can’t be created at the moment, receiving messages that you can’t create an account because you’ve already created one, and then ending up on a login page with a gibberish header before finally being instructed to “Contact your system administrator.” Curious to see if I’d experience the same thing, I was redirected to the New York State exchange website. This was waiting for me:

nys2

They had three years to work out the kinks. Not only couldn’t they do it, apparently some of them couldn’t do something as simple as prepare their servers for the load on launch day knowing that there’d be a crush of interest after a massive federal PR campaign involving the president himself. Imagine Obama’s reaction if someone had told him in March 2010 that development of the exchanges would be so half-assed that he’d be forced to spend the day before they open — ostensibly his moment of triumph — warning reporters that glitches were assured. This is his signature domestic “achievement,” the biggest paradigm shift towards state-administered health care in decades, the success of which depends on making things as easy as possible for the uninsured to sign up. Despite all that, people are getting messages this morning that “The system is down.” Man, is it ever.

To its credit, and despite warnings from other parts of the media that journalists shouldn’t “rush to judgment” about O-Care just because the feds couldn’t pull it together with three years’ lead time, WaPo is covering glitchapalooza this morning with both a story on the topic and live updates on their launch blog. A taste:

Jon Tucci stayed up until midnight Monday, hoping to enroll on West Virginia’s new insurance marketplace at the first moment possible.

Ten hours later — after two attempts at signing up and one 45-minutes call with a consumer service agent — technical glitches have prevented the 60-year-old grandfather from purchasing a plan.

“I’m pretty fluent on the Internet,” Tucci, who is self-employed in the oil and gas industry, says. “I’ve applied for a lot of things, and there are always glitches. But this was totally disappointing. I’m just really frustrated.”

His call with customer service ended when the agent tried to put him on hold — after 45 minutes — and disconnected him instead. Meanwhile, both Minnesota and Maryland have announced that would-be applicants should check back at their state websites later this afternoon, when things will hopefully have improved from half-assed to three-quarter-assed. How bad will things get elsewhere? Stand by for updates.

Update: Another thing you might want to do for launch day of a massive new federal program: Hire extra customer service.

Update: Josh Barro’s experience with the New York site was even worse than mine:

Philip Klein, a Maryland resident, responded to the website message about not trying to log in until this afternoon by calling Maryland customer service instead. The operator told him she couldn’t hear him well due to “connectivity issues” and advised him to … call back this afternoon.

Update: Before noon on the east coast, we have an official apology:

Update: The Corner is also compiling reports via Twitter of O-Care websites being down. Just to circle back to Stein’s point above, does the shutdown help or hurt Obama’s press shop in trying to spin the rollout? A friend suggested last night that the shutdown actually helps them because low-information (i.e. dumb) voters might conclude that it’s the shutdown, not HHS’s incompetence, that’s to blame for the glitches. BuzzFeed counters, though, that the shutdown hurts the White House because they’re desperate to put out the word to the uninsured to sign up, glitches or not. The more the shutdown dominates media coverage, the harder it is for that message to get through. And of course, with fewer tech specialists at work due to the shutdown, the harder it’ll be to address the glitches early on.

Update: Good enough for government work?

Update: My mistake. Klein isn’t a Maryland resident, he just called the Maryland exchange to see how they were handling applications.


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I just checked the Spanish language site. There isn’t even a button to continue.

Dr T on October 1, 2013 at 11:25 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

“I guess I should click the ???FFE.EE.MYACCUNT.LOG button because it is green”

First off, I don’t have one. Second, I’ve never heard of them being air conditioned.

ElectricPhase on October 1, 2013 at 11:28 AM

MJBrutus on October 1, 2013 at 11:25 AM

Maybe they are really busy talking about this.

Republican Leaders Make Stealth Immigration Push…

Multi-tasking and such.

Bmore on October 1, 2013 at 11:29 AM

Just wait until you’re at the E.R. with your kid who’s bleeding and they say, “Sorry. Our site is temporarily down…”

UnderstandingisPower on October 1, 2013 at 11:31 AM

It’s not a bug! It’s a feature!

/Obots

Christien on October 1, 2013 at 11:31 AM

MJBrutus on October 1, 2013 at 11:25 AM

I think this helps the GOP.

Oil Can on October 1, 2013 at 11:31 AM

Paper “America’s superpower status ebbs away”…on purpose. Oaf promised this. He is the most transparent president, ever.

I hope the shutdown lasts until the two weeks from now crisis and then the credit gets lowered for the land to junk bonds.

I really am this schadenfreudig against the fools. Too bad you have to live through it too.

Schadenfreude on October 1, 2013 at 11:32 AM

Never saw that coming…

sandee on October 1, 2013 at 11:32 AM

people who can walk and chew gum can talk about two things at once. amazing. they can develop website in 3 years also.

t8stlikchkn on October 1, 2013 at 11:32 AM

I got up to the security questions – and there are none???

I see the problem……at the bottom of the website:

A federal government website managed by the U.S. Centers for Medicare & Medicaid Services.
7500 Security Boulevard, Baltimore, MD 21244

redguy on October 1, 2013 at 11:32 AM

Poetry in motion.

Gatsu on October 1, 2013 at 11:33 AM

What’s the ratio of Obamabot idiots trying to sign up vs. everyone else getting on these sites just to demonstrate liberal incompetence?

patman77 on October 1, 2013 at 11:33 AM

Can we say “I told you so”, yet?

kingsjester on October 1, 2013 at 11:33 AM

Washington State healthcare exchange website:

Internet Explorer cannot display the webpage

AndrewsDad on October 1, 2013 at 11:33 AM

In Indiana we get this:

“The system is down at the moment. Please try again later.”

Since I am sure this will continue for some time, we will all be talking about this.

Awilson on October 1, 2013 at 11:33 AM

How much of the information people are inputting into the system is staying there, either floating around for anyone to see or waiting to muck it up later.

Yep, nothing like getting this message later in the week: “This name and social security number is already in use, please try another”.

Bishop on October 1, 2013 at 11:33 AM

Republican Leaders Make Stealth Immigration Push…

Multi-tasking and such.

Bmore on October 1, 2013 at 11:29 AM

Paul Ryan, you traitor of the land, to Hades, you and all who’re for the destruction of the country. obama’care’ and amnesty will speed it up.

Rome was nothing in comparison.

2014 will be epic, but not the way the fools on the right think.

Schadenfreude on October 1, 2013 at 11:33 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

The GOP should have been shutting the govt down every chance it gets…..

redguy on October 1, 2013 at 11:34 AM

Also, Bmore, if the Rs pass amnesty I will help Pelosi to regain her hammer/broom. She fully will deserve them.

Schadenfreude on October 1, 2013 at 11:34 AM

There has never been a more incompetent White House than this one.

And there has never been a bigger embarrassment of a President, either.

DRayRaven on October 1, 2013 at 11:34 AM

Oil Can on October 1, 2013 at 11:31 AM

Time will tell.

MJBrutus on October 1, 2013 at 11:34 AM

CBS, ABC, NBC, MSNBC, CNN, WSJ, Pravda, Izvestia …

Comrades, be patient! All is well! Your clamoring for State approval of your healthcare desires has caused a minor disturbance in State functions.

Please!

Comrades!

Delay your demands for State comfort.

Come back, tomorrow, or the next day.

Comrades, it is your duty to accept delay.

In Utopia, delay is progress.

OhEssYouCowboys on October 1, 2013 at 11:35 AM

I got up to the security questions – and there are none???

redguy on October 1, 2013 at 11:32 AM

Heh. Yep, that’s as far as I could get too.

Nice to know they’re taking this seriously. /

ElectricPhase on October 1, 2013 at 11:35 AM

This just proves that at the very least it should be postponed for the year as the House has tried to do. Of course it should be completely eliminated, but that would take a change of Senate and WH…

sandee on October 1, 2013 at 11:35 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

And if it weren’t for you SP would be running the country and all would be well./s Yo Brutus

derft on October 1, 2013 at 11:36 AM

Garbage in. Garbage out.

Or, simply garbage.

trigon on October 1, 2013 at 11:36 AM

WA State will not even load. http://www.wahealthplanfinder.org/

Mike Morrissey on October 1, 2013 at 11:36 AM

NYS exchange 2 million hits…

mostly rubber-neckers like me viewing the carnage.

mjbrooks3 on October 1, 2013 at 11:37 AM

The only technology Obama’s team can reliably roll out is a re-election system.

gwelf on October 1, 2013 at 11:37 AM

Working just as it was meant to…

Pest on October 1, 2013 at 11:37 AM

derft on October 1, 2013 at 11:36 AM

:-)

MJBrutus on October 1, 2013 at 11:37 AM

Can we say “I told you so”, yet?

kingsjester on October 1, 2013 at 11:33 AM

Schadenfreude overfloweth. I love to see the rats in the sunshine, from both sides.

Schadenfreude on October 1, 2013 at 11:38 AM

“What is Your Favorite Pet’s Name?”

Cuddles

“Sorry, that is incorrect. Cuddles died two years ago. You should use the name of your current pet, who is currently just outside your bedroom door.”

/NSA

mankai on October 1, 2013 at 11:38 AM

IPAB (AKA Death Panel)–”Sorry but your life is worthless. Please die quickly, thank you!”

vityas on October 1, 2013 at 11:38 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

Yeah, because the state-run media would be all over it.

/sarc

DRayRaven on October 1, 2013 at 11:38 AM

Just imagine how awesome single payer for 300+ million people is going to be. Just imagine an organization that’s the largest employer on Earth immune to market pressures taking care of your health needs.

gwelf on October 1, 2013 at 11:39 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

Seems to me that this absolutely vindicates the GOP’s opposition to Obamacare. Imagine if they had caved to the lazy stupid President’s demands concerning Obamacare and this was the result.

Happy Nomad on October 1, 2013 at 11:39 AM

Obamacare launch=Butt fumble

Point and laugh, kids.

Christien on October 1, 2013 at 11:39 AM

Okay I’m sorry this is funny

gophergirl on October 1, 2013 at 11:39 AM

Yeah like I’m gonna put my personal information on line so that some dumb “navigator” forgets a procedure and releases it everywhere? Riiiiiiight

sandee on October 1, 2013 at 11:41 AM

I got up to the security questions – and there are none???

redguy on October 1, 2013 at 11:32 AM

Well, they thought they had the security questions worked out. But, it turned out “Who’s the bestest President ever?” wasn’t really a security question.

trigon on October 1, 2013 at 11:41 AM

Imagine if Amazon.com were plagued with issues like these. It would be a boon for its competitors.

Charlemagne on October 1, 2013 at 11:41 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

In 1979 the gov’t was shut down for 17 days because the congressswine wanted an increase in their salaries.

YOU can not even stand for:

1. Freedom of and from religion, and

2. Equal treatment for all citizens under the constitution, which obama’care’ is NOT, and is illegal, unconstitutional.

What a poor person you are!

Schadenfreude on October 1, 2013 at 11:41 AM

ALLAH

THE MEDIA IS ONLY COVERING IT NOW, BECAUSE THE SHUTDOWN IS PROVIDING COVER.

Otherwise, they coverage would be about “conflicting reports over system issues”…

…and then they would run off to the Barry and Bibi show.

budfox on October 1, 2013 at 11:41 AM

Comrades, be reminded!

There are bourgeois about! Wreckers! Counterrevolutionaries!

They will be dealt with, pursuant to the ObamaCare criminal code:

Article 58

OhEssYouCowboys on October 1, 2013 at 11:42 AM

I wonder how many visitors are just doing so out of curiosity vs. wanting to actually get insurance.

Charlemagne on October 1, 2013 at 11:43 AM

Obamacare launch=Butt fumble

Point and laugh, kids.

Christien on October 1, 2013 at 11:39 AM

Okay I’m sorry this is funny

gophergirl on October 1, 2013 at 11:39 AM

Haven’t had this much fun in ages.

The stock market is up.

Putin is king of the world.

The US status is going rapidamente into junk bond status…give it two weeks.

The looters/moochers, from both sides, lament like crazy – join the real world, morons.

How can one not laugh?

Schadenfreude on October 1, 2013 at 11:43 AM

I’ll just drop this here, as it seems appropriate:

http://www.youtube.com/watch?v=O4gqsuww6lw

Mohonri on October 1, 2013 at 11:43 AM

So people can’t even get coverage for the exposure to pure vacuum after the ozone layer disappeared when the government shut down at midnight?

Bishop on October 1, 2013 at 11:44 AM

Schadenfreude on October 1, 2013 at 11:41 AM

Sorry, but due to the non-sequiturs, poor grammar and lack of coherence I was completely unable to understand what you were trying to say.

MJBrutus on October 1, 2013 at 11:44 AM

The press will just spin it that the Feds didn’t see how overwhelmingly popular Obamacare would be with the public.

bobs1196 on October 1, 2013 at 11:45 AM

Update: Feds apologize

This is what happens when you f*ck with something of which 85% of the people approved: Their own health insurance and healthcare BEFORE Obamacare.

Resist We Much on October 1, 2013 at 11:46 AM

Comrades, be reminded!

There are bourgeois about! Wreckers! Counterrevolutionaries!

They will be dealt with, pursuant to the ObamaCare criminal code:

Article 58

OhEssYouCowboys on October 1, 2013 at 11:42 AM

Waving, with glee.

Molon Labe, idiots.

This, this, and only this.

I will not comply because I am a free citizen of the United States, not a subject of its government. I consider non-compliance with this monstrosity and the tens of thousands of pages of regulations that are to be enforced by an unelected bureaucracy, and that have left a gigantic carbon footprint on our environment and the United States Constitution, a duty.

Non-compliance is my executive order, and that order reads in part that I do not recognize any government’s claim on my action or inaction in the marketplace, nor upon any personal information I am unwilling to divulge.

Schadenfreude on October 1, 2013 at 11:46 AM

Go to hell kostard. I hope that you and everyone you love suffer immeasurably under this clusterfluke.

Murphy9 on October 1, 2013 at 11:46 AM

Oh, yes. Turning my family’s health care over to these idiots sounds like a GREAT idea…

NOT!

UnderstandingisPower on October 1, 2013 at 11:47 AM

Meh, Brutus, you focus on the insignificant.

Check this out, instead. I possess plenty of it, against you and yours.

Schadenfreude on October 1, 2013 at 11:47 AM

We’re from the government and we’re here to help you…just not now. Come back later and we’ll stop the bleeding. Call the White House and complain!

d1carter on October 1, 2013 at 11:47 AM

Looks like the health care website glitches are a real issue. imagine if the political world was focused on that and not a shutdown.

— Sam Stein (@samsteinhp) October 1, 2013

HAHAHAHAHAHAHAHAHA! Sam Stein has been promising a smooth opening for the glorious Obamacare forevah!

Those issuing warnings were fearmongers and Obama haters.

Resist We Much on October 1, 2013 at 11:47 AM

And if it weren’t for the GOP’s stupidity this would be what everyone is talking about today.

MJBrutus on October 1, 2013 at 11:25 AM

You are kidding right? You seriously think that any MSM outlet would be saying anything bad about the Messiah’s greatest legacy?

No they would not.

OAN, if a private company had done this there would be at least 20 departments looking to fine or incarcerate. With the feds failing as we all knew they would there will be promotions and bonuses.

jukin3 on October 1, 2013 at 11:48 AM

By noon Obie will be saying:

Due to such major positive Obamacare response, with Americans RUSHING to sign up, our servers are temporarily overwhelmed.

All is well. We just weren’t ready for your super dee duper sign-up enthusiasm!

marybel on October 1, 2013 at 11:49 AM

Schadenfreude on October 1, 2013 at 11:47 AM

I’m afraid you’re becoming even less comprehensible. Did you mean to send me to a “Server Error” page or are you just going along with the spirit of the Obamacare launch?

MJBrutus on October 1, 2013 at 11:49 AM

This should be the official Obamacare exchange muzak while they put you on hold:

No One Listens

Christien on October 1, 2013 at 11:49 AM

Just imagine how awesome single payer for 300+ million people is going to be. Just imagine an organization that’s the largest employer on Earth immune to market pressures taking care of your health needs.

gwelf on October 1, 2013 at 11:39 AM

Oh! Yeah, and some lefty bureaucrat can deny you care for living in a heavily GOP zip code because, you know, “social justice” and stuff.

Madness.

Punchenko on October 1, 2013 at 11:50 AM

Go to hell kostard. I hope that you and everyone you love suffer immeasurably under this clusterfluke.

Murphy9 on October 1, 2013 at 11:46 AM

It’s fun to see them live in the real world. It burns.

Schadenfreude on October 1, 2013 at 11:50 AM

How will the State Run Media cover this up..?

d1carter on October 1, 2013 at 11:50 AM

Glitchapalooza

Heh….nice

cmsinaz on October 1, 2013 at 11:50 AM

More Obamacare exchange muzak:

Bob Dylan – “Everything Is Broken”

Christien on October 1, 2013 at 11:51 AM

Complain to the teleprompter!! Obama was just reading the script!! It’s Not My Fault in Chief!!

Deano1952 on October 1, 2013 at 11:52 AM

I get a “wait here” message for Virginia.

Jeff Weimer on October 1, 2013 at 11:52 AM

A friend suggested last night that the shutdown actually helps them because low-information (i.e. dumb) voters might conclude that it’s the shutdown, not HHS’s incompetence, that’s to blame for the glitches.

I think the media narrative is going to be that Obamacare is so wildly popular that the systems were overwhelmed by the number of people seeking to sign up at their earliest opportunity.

Happy Nomad on October 1, 2013 at 11:53 AM

Old America: Innovation
New Amerika: Incompetence

On a grand scale.

fogw on October 1, 2013 at 11:53 AM

Here’s the link, Brutus.

Schadenfreude on October 1, 2013 at 11:53 AM

Did the Fed contract out the launch of the Websites to EA?

E L Frederick (Sniper One) on October 1, 2013 at 11:53 AM

I can’t wait for DWS, Pelosi, and others of their ilk to start espousing the DNC line on this. Can you imagine whoppers they’ll have to tell to polish this turd?

antipc on October 1, 2013 at 11:54 AM

What is dear leader going to say at 12:25?

Don’t blame me

cmsinaz on October 1, 2013 at 11:54 AM

“I’m pretty fluent on the Internet,” Tucci, who is self-employed in the oil and gas industry, says.

Self-employed. Check. Oil and gas industry. Check. Someone get on the horn to Cincinnati and deny this thought-criminal care. Audit him, too.

- Department of The People’s Government-controlled Healthcare

Punchenko on October 1, 2013 at 11:54 AM

Old America: Innovation
New Amerika: Incompetence

On a grand scale.

fogw on October 1, 2013 at 11:53 AM

“Yes, we can”

“Leading from behind”

“We are the ones we’ve been waiting for”.

Never assume that any of this is not on purpose.

obama is the most transparent president in history. It’s all according to his Utopian plans.

It’s time for people to wake up, or go the way of Zimbabwe. The US already has her Mugabe in place, media and court, et all.

Schadenfreude on October 1, 2013 at 11:55 AM

What is dear leader going to say at 12:25?

Oh Lord, not again. I can’t take much more of his vitriol…

sandee on October 1, 2013 at 11:55 AM

cmsinaz on October 1, 2013 at 11:54 AM

“Just be patient, Proletariat.”

kingsjester on October 1, 2013 at 11:55 AM

Did the Fed contract out the launch of the Websites to EA?

E L Frederick (Sniper One) on October 1, 2013 at 11:53 AM

This is the absolute truth – it was all contracted to H1 visa holders and other assorted foreigners, legal and illegal.

Schadenfreude on October 1, 2013 at 11:56 AM

This launch crisis cries for…. more bureaucracy!

Why the nation needs a US Cyber Force

Prediction: Obama blames exchange failure on cyber attack in 4… 3… 2…

Terp Mole on October 1, 2013 at 11:57 AM

I get a “wait here” message for Virginia.

Jeff Weimer on October 1, 2013 at 11:52 AM

Get used to it. Wait here might as well be the slogan for Obamacare.

Wait here- you may approach the counter when your number is called.

Wait here- the death panel will see you shortly.

Wait here- we’ll see if we can fit your knee replacement operation on next year’s schedule. In the meantime, just favor the other leg and no heavy lifting. Would you like an ace bandage?

Happy Nomad on October 1, 2013 at 11:57 AM

Schadenfreude on October 1, 2013 at 11:53 AM

And your schadenfreude “against me and mine” has something to do with Obamacare? I’m flattered that you should care enough about me to hate me so. I can’t work up as much as a healthy yawn about the fate of you and yours.

MJBrutus on October 1, 2013 at 11:57 AM

I have to say I was pleasantly surprised to hear Bob Woodward say this is all Obamas fault…

sandee on October 1, 2013 at 11:57 AM

“… but if you want a walkthrough on what it’s like to try to navigate the Healthcare.gov site this morning ….”

Damn that series of tubes, it must be clogged again!

Dusty on October 1, 2013 at 11:59 AM

I’m in now.

No security questions, but you have to have answers to proceed.

Jeff Weimer on October 1, 2013 at 11:59 AM

What is dear leader going to say at 12:25?

Don’t blame me

cmsinaz on October 1, 2013 at 11:54 AM

“My dear Jeantels and phoneladies, be patient. I will send you the shit sandwiches, soon enough. They will be wrapped in Beluga caviar fancies but you will eat them anyway and be happy…because I am the president and CiC. Yes, as I’ve always said, we can and we will”

Schadenfreude on October 1, 2013 at 11:59 AM

I can’t wait for DWS, Pelosi, and others of their ilk to start espousing the DNC line on this. Can you imagine whoppers they’ll have to tell to polish this turd?

antipc on October 1, 2013 at 11:54 AM

The reporter that asks Pelosi why she exempted herself and the parasites that work for her would be my hero.

Happy Nomad on October 1, 2013 at 11:59 AM

Ever wonder where Soup Nazi found work after Seinfeld? Mystery solved.

Christien on October 1, 2013 at 12:00 PM

Oh look – “please wait” while we create your account.

Jeff Weimer on October 1, 2013 at 12:00 PM

MJBrutus on October 1, 2013 at 11:57 AM

It’s not obama’care’ related. It’s a general schadenfreude against all who are squishes against a once good land.

Schadenfreude on October 1, 2013 at 12:00 PM

It’s like the DMV. Without the surly middle aged attendant.

RovesChins on October 1, 2013 at 12:00 PM

The MNCare exchange is odd, it says “Just die and leave us alone”.

Bishop on October 1, 2013 at 12:01 PM

It’s like the DMV. Without the surly middle aged (PC) attendant.

RovesChins on October 1, 2013 at 12:00 PM

Be accurate.

Schadenfreude on October 1, 2013 at 12:01 PM

What is dear leader going to say at 12:25?

Don’t blame me

cmsinaz on October 1, 2013 at 11:54 AM

I thought the Obamacare prop events was different than the 12:25 tongue lashing. Making excuses for the shutdown.

Happy Nomad on October 1, 2013 at 12:01 PM

I just checked the Spanish language site. There isn’t even a button to continue.

Dr T on October 1, 2013 at 11:25 AM

…press 1 for English…2 for Spanish?

KOOLAID2 on October 1, 2013 at 12:01 PM

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