Life’s a glitch: ObamaCare websites plagued by bugs on launch day; Update: Feds apologize; Video: MSNBC reporter tries, fails to enroll

posted at 11:21 am on October 1, 2013 by Allahpundit

Ed touched on this earlier but it’s worth risking redundancy to give it extra attention, especially now that I’m seeing tweets like this (from a Huffington Post reporter, no less):

“The political world” can focus on whatever it chooses to, so let’s focus. The best round-up of assorted exchange websites melting down on launch day is Twitchy’s, but if you want a walkthrough on what it’s like to try to navigate the Healthcare.gov site this morning, Charlie Spiering at the Examiner is your man. He’s got an easy peasy 14-step guide that involves waiting while the server tries to redirect you to the right page, having your answers to the site’s security questions rejected for no apparent reason, receiving messages that your account can’t be created at the moment, receiving messages that you can’t create an account because you’ve already created one, and then ending up on a login page with a gibberish header before finally being instructed to “Contact your system administrator.” Curious to see if I’d experience the same thing, I was redirected to the New York State exchange website. This was waiting for me:

nys2

They had three years to work out the kinks. Not only couldn’t they do it, apparently some of them couldn’t do something as simple as prepare their servers for the load on launch day knowing that there’d be a crush of interest after a massive federal PR campaign involving the president himself. Imagine Obama’s reaction if someone had told him in March 2010 that development of the exchanges would be so half-assed that he’d be forced to spend the day before they open — ostensibly his moment of triumph — warning reporters that glitches were assured. This is his signature domestic “achievement,” the biggest paradigm shift towards state-administered health care in decades, the success of which depends on making things as easy as possible for the uninsured to sign up. Despite all that, people are getting messages this morning that “The system is down.” Man, is it ever.

To its credit, and despite warnings from other parts of the media that journalists shouldn’t “rush to judgment” about O-Care just because the feds couldn’t pull it together with three years’ lead time, WaPo is covering glitchapalooza this morning with both a story on the topic and live updates on their launch blog. A taste:

Jon Tucci stayed up until midnight Monday, hoping to enroll on West Virginia’s new insurance marketplace at the first moment possible.

Ten hours later — after two attempts at signing up and one 45-minutes call with a consumer service agent — technical glitches have prevented the 60-year-old grandfather from purchasing a plan.

“I’m pretty fluent on the Internet,” Tucci, who is self-employed in the oil and gas industry, says. “I’ve applied for a lot of things, and there are always glitches. But this was totally disappointing. I’m just really frustrated.”

His call with customer service ended when the agent tried to put him on hold — after 45 minutes — and disconnected him instead. Meanwhile, both Minnesota and Maryland have announced that would-be applicants should check back at their state websites later this afternoon, when things will hopefully have improved from half-assed to three-quarter-assed. How bad will things get elsewhere? Stand by for updates.

Update: Another thing you might want to do for launch day of a massive new federal program: Hire extra customer service.

Update: Josh Barro’s experience with the New York site was even worse than mine:

Philip Klein, a Maryland resident, responded to the website message about not trying to log in until this afternoon by calling Maryland customer service instead. The operator told him she couldn’t hear him well due to “connectivity issues” and advised him to … call back this afternoon.

Update: Before noon on the east coast, we have an official apology:

Update: The Corner is also compiling reports via Twitter of O-Care websites being down. Just to circle back to Stein’s point above, does the shutdown help or hurt Obama’s press shop in trying to spin the rollout? A friend suggested last night that the shutdown actually helps them because low-information (i.e. dumb) voters might conclude that it’s the shutdown, not HHS’s incompetence, that’s to blame for the glitches. BuzzFeed counters, though, that the shutdown hurts the White House because they’re desperate to put out the word to the uninsured to sign up, glitches or not. The more the shutdown dominates media coverage, the harder it is for that message to get through. And of course, with fewer tech specialists at work due to the shutdown, the harder it’ll be to address the glitches early on.

Update: Good enough for government work?

Update: My mistake. Klein isn’t a Maryland resident, he just called the Maryland exchange to see how they were handling applications.


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Obama got elected, the reelected(!) by spitting out the same meaningless, contradictory, and blatantly false platitudes like a machine gun on full auto for five years straight. You can’t fight that with ‘maturity’.

ElectricPhase on October 1, 2013 at 12:58 PM

His re-election is illegitimate, as is Mugabe’s in Zimbabwe. Without the threats of the NSA, DHS, IRS, HHS and many others he’d never still be there. It’s the best kept secret in the US.

Petraeus knew what happened in Benghazi and remained threatened and quiet. Much more to it. Roberts was threatened too. ‘

Both should have spoken up in time, alas.

Plus, so much more from the nsa and the IRS and other cabals, Holder and such…one day obama himself will write the book “How I fooled a world, twice, and got away with it” and charge a billion dollars for it. Just wait and watch.

Schadenfreude on October 1, 2013 at 1:07 PM

I can’t watch.
I’m afraid I might tear the tv off the wall, Samsonite gorilla style.

RovesChins on October 1, 2013 at 1:09 PM

While I have the highest regard for Sarah Palin if there’s one thing about her I’d change it’s her not infrequently putting down those she doesn’t like by make comments about their genitals. I don’t know what to make of it. I guess everyone has a devilish streak in them. And it’s tame compared to what goes through the minds of most men. But they don’t come out and say it. I think she really prefers to be on the outside of public service, where she can say what she wants, when she wants.

Paul-Cincy on October 1, 2013 at 12:53 PM

O.K., you got me….she’s ummmmm from Alaska…..

..Read one of her books…the people she has been around all her
Life have been Ruffians, long shoreman….Hunters…oil
rig workers…..sorry, I rather like that in a person…..

..she’s Real, not some pansie azz metro, or some coke sniffing,
Kennedy family wannabe Murkowski….

ToddPA on October 1, 2013 at 1:10 PM

7) Fight all efforts to ‘reform’ or ‘repair’ – it’s working as intended.

Athos on October 1, 2013 at 1:05 PM

8) Always blame Bush.

Schadenfreude on October 1, 2013 at 1:10 PM

America’s insurance salesman in chief is droning on and on about how poor Mrs. Smith can get that operation she needs. Funny thing, but no mention is made of who actually is being forced to pay for it.

MJBrutus on October 1, 2013 at 1:11 PM

I can’t watch.
I’m afraid I might tear the tv off the wall, Samsonite gorilla style.

RovesChins on October 1, 2013 at 1:09 PM

Never watch. The cadences drive me nuts. He doesn’t speak English.

Schadenfreude on October 1, 2013 at 1:11 PM

I can’t watch.
I’m afraid I might tear the tv off the wall, Samsonite gorilla style.

RovesChins on October 1, 2013 at 1:09 PM

Samsonite gorilla style! LOL!

Love it!

CurtZHP on October 1, 2013 at 1:13 PM

The Armani suit is likely missing its president, again.

Schadenfreude on October 1, 2013 at 1:14 PM

The GOP has got to drop this stupid “Death Panel” thing. Complaining about death panels is complaining that the government is not forcing us to pay enough money for other people’s health care.

That is precisely the opposite of what our objection to Obamacare is. That being that we are being forced at all to pay for other people’s health care.

MJBrutus on October 1, 2013 at 1:14 PM

Trent Lott (who now, drumroll please…..works for a DC LOBBYING firm):

I asked Lott if his old GOP pals still serving in the Senate have lost control of their party. How do they feel about that? I inquired. Lott shook his head: “That Ted Cruz. They have to teach him something or cut his legs out from under him.”

PappyD61 on October 1, 2013 at 1:16 PM

To Hades with Trent Lott, and rock he crawled out from under. They are shameless.

Schadenfreude on October 1, 2013 at 1:18 PM

America’s insurance salesman in chief is droning on and on about how poor Mrs. Smith can get that operation she needs. Funny thing, but no mention is made of who actually is being forced to pay for it.

MJBrutus on October 1, 2013 at 1:11 PM

Fox News dutifully carries the “tens of thousands die without insurance every year”..

while ignoring this President whole heartedly supports the butchering of 1,300,000 infants in the womb every year through Abortion.

Lies and wickedness know no bounds in D.C.

PappyD61 on October 1, 2013 at 1:18 PM

Politico: Obama Shows ‘Resolve and Strength’ By Shutting Government

But, but, but, I thought it was the ‘Republican Shutdown’???

Resist We Much on October 1, 2013 at 1:19 PM

Heckuva job Kathleen
Obama

Lol

cmsinaz on October 1, 2013 at 1:21 PM

Heckuva job Kathleen Cruella

Obama

Lol

cmsinaz on October 1, 2013 at 1:21 PM

FIFY. :-)

Resist We Much on October 1, 2013 at 1:23 PM

Thanks rwm

That will come back to haunt him

cmsinaz on October 1, 2013 at 1:25 PM

So it’s noon now. Are all the exchanges up and running smoothly as promised at 8 a.m.?

UnderstandingisPower on October 1, 2013 at 1:31 PM

America’s insurance salesman in chief is droning on and on about how poor Mrs. Smith can get that operation she needs. Funny thing, but no mention is made of who actually is being forced to pay for it.

MJBrutus on October 1, 2013 at 1:11 PM

Operation? I thought they were going to give Mrs. Smith the blue pill instead of the red one. What happened to that?

UnderstandingisPower on October 1, 2013 at 1:32 PM

Haven’t had time to verify this, but son told me that Byron York actually got far enough through the ACA website to discover that one plan was $214 premium, $20,000 deductible !

Has anyone else seen this ??

God help us.

pambi on October 1, 2013 at 1:33 PM

So, what free stuff is left to hand out? Dems are going to need something in 2014 elections.

DDay on October 1, 2013 at 1:35 PM

O.K., you got me….she’s ummmmm from Alaska…..

..Read one of her books…the people she has been around all her
Life have been Ruffians, long shoreman….Hunters…oil
rig workers…..sorry, I rather like that in a person…..

..she’s Real, not some pansie azz metro, or some coke sniffing,
Kennedy family wannabe Murkowski….

ToddPA on October 1, 2013 at 1:10 PM

That explains a lot. A woman in that situation has to learn to defend herself, stand up for herself.

A few years ago I was in a chat room where a guy was picking on two gals there. So in reply, one gal types that the guy likely has a small pecker; the other gal types yeah, and he probably plays with it. Well, you didn’t hear another word from that guy. Funny as hell.

Paul-Cincy on October 1, 2013 at 1:37 PM

MJBrutus on October 1, 2013 at 1:11 PM

Poor Mrs Smith will pay for most of that operations. While the Taxpayers will pay about 50% of the couple hundred dollars per month the bronze costs. The bronze plan with require a large deductible to be paid up front and then a 60/40 split for the hospital and doctors.
So in fact that mid 5 figure operation won’t be performed because poor Mrs Smith doesn’t have the capital to pay her deductible let alone her 40% portion of the hospitalization.

chemman on October 1, 2013 at 1:38 PM

Haven’t had time to verify this, but son told me that Byron York actually got far enough through the ACA website to discover that one plan was $214 premium, $20,000 deductible !
Has anyone else seen this ??
God help us.
pambi on October 1, 2013 at 1:33 PM

Since verbalunatic doesn’t seem to have the guts to show up on this thread, I’ll post her comment for her (paraphrasing from multiple comments on the 0care rollout thread):
“That’s not true. You’re lying. It’s all great and wonderful rainbows and unicorn farts.”

dentarthurdent on October 1, 2013 at 2:11 PM

Is the Exchange software written by the brainiacs who failed to test Mitten’s GOTV software ORCA?

socalcon on October 1, 2013 at 2:16 PM

Nobody cares if their are software glitches in Obamacare. That will never be a story.

The majority of people still use Microsoft’s buggy software. They only care about their TV working, so the idea that the shutdown is a distraction from that story is wrong.

kcewa on October 1, 2013 at 2:35 PM

Just like everything Obama touches….F*ed up from START to FINISH … yet he still never seems to let his continual failure at everything to slow him down.

easyt65 on October 1, 2013 at 2:35 PM

..and just like Obamacare, Obama keep proving he is STILL not ready for ‘prime time’, either!

easyt65 on October 1, 2013 at 2:36 PM

David Freddoso ‏@freddoso 1h

HA HA HA RT @NoahCRothman: Sebelius: Obamacare “glitches” a “great problem to have.”

Resist We Much on October 1, 2013 at 2:41 PM

Cue the Gecko…

“15 minutes will save you…”

“30 minutes will save you…”

“Oh forget it, I’ll just go back to my nationalized health care system down under and die there instead.”

lonestarleeroy on October 1, 2013 at 2:43 PM

Sebelius on exchange failures: give us some slack like you would for Apple.

Apple customers: the new iOS made me vomit.

hurricain on October 1, 2013 at 2:43 PM

dentarthurdent on October 1, 2013 at 2:11 PM

Perfect impersonation.
Had a libbie FBer say that we all want to stop Ocare because we’re afraid of how wonderful it will actually be !!

No getting thru .. No chance.

pambi on October 1, 2013 at 2:45 PM

California hasn’t even run a SPELL-CHECK on their application pdf. Search for “eligiLble”. Amateur hour at it’s finest.

LarryinLA on October 1, 2013 at 3:00 PM

California hasn’t even run a SPELL-CHECK on their application pdf. Search for “eligiLble”. Amateur hour at it’s finest.

LarryinLA on October 1, 2013 at 3:00 PM

That’s what happens when you put ACORN, SEIU, and Planned Parenthood in charge of your exchange.

Resist We Much on October 1, 2013 at 3:07 PM

Nobody cares if their are software glitches in Obamacare. That will never be a story.

The majority of people still use Microsoft’s buggy software. They only care about their TV working, so the idea that the shutdown is a distraction from that story is wrong.

kcewa on October 1, 2013 at 2:35 PM

Beg to differ. A software glitch in Obamacare = “you’re not enrolled” or “you’re overcharged” or “you’re undercharged, but the IRS will take the balance from your withholding before you know it,” or “you can’t possibly be you, we already have an enrollee, friend of one of our Navigators, with the exact same name and i.d.”

I do agree, however:

the idea that the shutdown is a distraction from that story [the buggy software] is wrong.

Dems and Pubs and Obama are going to within 10 pts of each other in the public apportionment of blame for the shutdown, the public being in a “pox on all your houses” mood these days. The shutdown, along with the glitchy Obamacare exchanges roll-out feed into the same meme: the government can’t do anything right.

de rigueur on October 1, 2013 at 3:14 PM

So people without insurance will continue … to have no insurance.

TerryW on October 1, 2013 at 3:18 PM

California hasn’t even run a SPELL-CHECK on their application pdf. Search for “eligiLble”. Amateur hour at it’s finest.

LarryinLA on October 1, 2013 at 3:00 PM

LOL. I tried it and got as far as the page to sign in, then my screen just hung and it never got there.

Toughest job today: MSM trying to write positive spin.

PattyJ on October 1, 2013 at 3:23 PM

I helped a family friend with the CA exchange this morning. She is recently divorced and $32K of income. The rate for her and her two children was quoted as $1192 per month. She gets a tax credit of $1189 per month leaving her to pay $3 per month for healthcare.

She asked two good questions:
1) ‘Can I just take the tax credit and find my own health insurance?’ She’s currently paying $420 per month for a policy she got through ehealthinsurance.com, so the tax credit would be $772 in her pocket instead of some insurance company and she’d have about the same coverage…

2) Then she asked me where the money is coming from to pay the $1192 per month tax credit…

DrDeano on October 1, 2013 at 3:32 PM

Perfect impersonation.
Had a libbie FBer say that we all want to stop Ocare because we’re afraid of how wonderful it will actually be !!

No getting thru .. No chance.

pambi on October 1, 2013 at 2:45 PM

Well, I have to confess, it didn’t take a lot of work for that impersonation.
Verbie has actually been posting that very crap on the 0care rollout thread today.

dentarthurdent on October 1, 2013 at 3:39 PM

California hasn’t even run a SPELL-CHECK on their application pdf. Search for “eligiLble”. Amateur hour at it’s finest.

LarryinLA on October 1, 2013 at 3:00 PM

Was it written in cursive?
Obamatrons dont read cursive….

dentarthurdent on October 1, 2013 at 3:41 PM

I helped a family friend with the CA exchange this morning. She is recently divorced and $32K of income. The rate for her and her two children was quoted as $1192 per month. She gets a tax credit of $1189 per month leaving her to pay $3 per month for healthcare.

She asked two good questions:
1) ‘Can I just take the tax credit and find my own health insurance?’ She’s currently paying $420 per month for a policy she got through ehealthinsurance.com, so the tax credit would be $772 in her pocket instead of some insurance company and she’d have about the same coverage…

2) Then she asked me where the money is coming from to pay the $1192 per month tax credit…

Update on my comment. The lady emailed me saying she got a letter today from ehealthinsurance.com saying that her $420 per month policy will be cancelled on 12.31.13 and they will no longer be offering such policies.

DrDeano on October 1, 2013 at 4:48 PM

Update on my comment. The lady emailed me saying she got a letter today from ehealthinsurance.com saying that her $420 per month policy will be cancelled on 12.31.13 and they will no longer be offering such policies.

DrDeano on October 1, 2013 at 4:48 PM

Yep, that’s the other side of this. There are millions of those letters going out or recently delivered. I suspect many of them thought that the policy they have might have simply increased in price to cover tweaking that might have to be done to make it Obamacare compliant.

Nuh-uh.

slickwillie2001 on October 1, 2013 at 5:32 PM

So has tech support been outsourced to Bangalore? I can imagine the voice menu now:
If you think you may be having a heart attack, please press 1.
If you think you may be having a stroke, please press 2.
If you think you may have appendicitis, please press 3.
If you think your appendix may have ruptured, please press 4.
If you have been shot by an assault rifle, please press 5.
If you are pregnant and have gone into labor, please press 6.
If you have an issue that is not immediately life-threatening, such as pneumonia, cancer, or an auto-immune disease, please press 7.
For more options, please press 8.
To repeat this menu, please press 9.

All other callers, please press 0, or hold the line for an operator. A customer service representative will be with you shortly. Your anticipated hold time is: three-hundred-minutes. Thank you for your patience.

If you have been shot by something other than an assault rifle, please press 11.

This is not a recording.

Mr. Bultitude on October 1, 2013 at 5:43 PM

Verbie has actually been posting that very crap on the 0care rollout thread today.

dentarthurdent on October 1, 2013 at 3:39 PM

Then she left after getting clobbered again.

dogsoldier on October 1, 2013 at 6:09 PM

Will they blame the computer problems on Bush? And I thought Zero was a genius. Why wasn’t the rollout perfect?

I wonder how many identities and passwords got stolen today.

dogsoldier on October 1, 2013 at 6:12 PM

The best stuff is usually free. When it comes to Web App Servers, I like JBoss. The problem both in government and in the commercial sector is that managers don’t trust SW they don’t shell out big bucks for. Never mind that they can pay all the money they want for support contracts for free software if it helps them sleep at night.

MJBrutus on October 1, 2013 at 12:43 PM

Yes! Back in my Java days IBM was a curse word. They would trot out their software as “part of your service agreement” as if it were free, and then clobber you with support costs to get the stupid piece of crap to run. I worked mainly with WebSphere… but much more preferred TomCat.

But that was years ago. I’m now firmly embedded in the Dark Side (MS), although I’ve recently gotten hooked on NodeJS for development… which runs on nearly everything!

dominigan on October 1, 2013 at 6:21 PM

I wonder how many identities and passwords got stolen today.

dogsoldier on October 1, 2013 at 6:12 PM

Well, if the success of the CT exchange is any gauge, probably less than a few hundred to be fair… [link]

dominigan on October 1, 2013 at 6:23 PM

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