Comment log-in issues fixed

posted at 7:00 pm on October 16, 2009 by Ed Morrissey

Over the last couple of days since our upgrade to WordPress 2.8.4, we have received a number of e-mails telling us about problems with the log-in sequence.  Usually, this happens because upgrades require new cookies, so we advise people to clear their browser cache and log in fresh.  This time, though, we appeared to have more than one problem, and our crack technical team has worked hard to resolve it.  We have been told that the problem has been fixed and people should be able to log out and back into Hot Air normally.  Thank you for your patience and understanding.

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Comment pages: 1 2

And I thought I was banned because I was critical of Palin or something…..

nazo311 on October 17, 2009 at 1:24 AM

And to silvernana: You will always be Anonymous in preview–but not when you post.

tbear44 on October 17, 2009 at 12:37 AM

It has never done that before and is not doing it now! It shows silvernana on preview.

silvernana on October 17, 2009 at 1:26 AM

And here I thought I had been scratched from the Christmas card list.

Limerick on October 17, 2009 at 1:40 AM

Did you have to call algore to fix it?

tbear44

LOL

beachgirlusa on October 17, 2009 at 1:59 AM

With FireFox you can kill only the WordPress related cookies. Then refresh the page. And finally re-login.

The trick for editing cookies is go to the tools menu. Select options. Select “remove individual cookes”. Then use the usual tricks to find WordPress cookies and delete them.

I used this nuclear option when I could neither logout or post messages.

{^_^}

herself on October 17, 2009 at 2:30 AM

Thanks for straightening that out. I’m running 2.8.4 also, but I experienced no glitches with comments.

Was it a H.A. modification that caused the outage?

Yeah, due to the massive number of registered users for this site, it’s not economical to cache pages for each logged-in user. So we cache two versions: one for visitors, and one for logged-in users. That required that the log out link be generic and not user-specific. WordPress got more strict about requiring a user-specific log out link in recent versions.

When will Michelle’s site get the same fix?

Now! Thanks.

Mark Jaquith on October 17, 2009 at 2:58 AM

Thanks!

NavyMustang on October 17, 2009 at 3:09 AM

Now, Ed needs to call Mitch Berg and tell him what to do to fix it over at shotinthedark.

PantsDailyon on October 17, 2009 at 4:08 AM

test

exdeadhead on October 17, 2009 at 4:47 AM

yay!

JaqobJackson on October 17, 2009 at 4:49 AM

Wow, thought maybe I’d posted some profanity and could not recall. Guess the Obamoid hasn’t pushed me that far yet.

exdeadhead on October 17, 2009 at 4:50 AM

And I thought I was banned because I was critical of Palin or something…..

nazo311 on October 17, 2009 at 1:24 AM

No, critical of Palin would get you thrown off if it was my site, but the people in charge here don’t seem to like her either.

Jeff from WI on October 17, 2009 at 5:47 AM

Thanks Mark. I thought it odd that I could be logged in and have a comment box, but be prevented from commenting at all.

Removing the cookie did resolve the issue, until the next comment, which was the next day, and I thought it might be a daily cookie expiring, but not getting cleared.

Good to know that this was a generic issue.

NavyspyII on October 17, 2009 at 6:44 AM

It seems to be working fine now, thanks.

Teleycoman on October 17, 2009 at 7:21 AM

Thanks.

fleiter on October 17, 2009 at 7:46 AM

Hey! My ban has been overturned!

I can comment again! Hallelujah!

Ace ODale on October 17, 2009 at 7:56 AM

This is a test, it is only a test.

conservnut on October 17, 2009 at 8:17 AM

hello again :)

philly_PA on October 17, 2009 at 8:17 AM

hummm

Friendly21 on October 17, 2009 at 8:33 AM

Now when are we going to have a common list for Michelle’s site and hot air?

On second thought, never mind. Trolls could move too freely.

platypus on October 17, 2009 at 5:14 PM

{tap} {tap} {tap} Is this thing on? Good, it’s the only thing – my Cornhuskers surely aren’t on today.

GoHskrs on October 17, 2009 at 6:00 PM

Ugly on October 16, 2009 at 7:08 PM

Q: How far is … …e ..?

That should finish it for now…

ericdijon on October 17, 2009 at 6:32 PM

Thanks, I thought it was something I said!!

kringeesmom on October 17, 2009 at 9:51 PM

I was about to just swear off HA for good. I have login problems periodically and I’ve never been able to get logged back in without waiting a day, and I’m in tech support.

Merovign on October 17, 2009 at 11:26 PM

Oh no… I hear the “Congratulations, you won” add on this site now for the first time. Hopefully, this wasn’t part of the upgrade. Time for an adware check again.

disillusioned on October 17, 2009 at 11:29 PM

Comment pages: 1 2